Stayed here firstly for 4 nights and then for an additional night after travelling around the Cape. Was thoroughly disappointed with the level of service especially as after our visit we stayed at the sister hotel in Melrose Arch which was significantly better. Towels were not replaced on 2 occasions, no TV remote, wrongly charged for breakfast on 2 occasions, no replacement water in room on all days (was relaced every day in Melrose Arch) and staff at times seemed more intent on having a good time amongst themselves rather than cater for the needs of guests. Then to cap it all early on our final morning a guest came into our room thinking it was hers. Yes her key fitted our room although she was on the floor above. When reported this to staff nobody seemed to care at all. Would thoroughly recommend the sister hotel but would recommend people to give this hotel a wide birth. Would imagine better value hotels with better service available in cape Town.
- Official Description (provided by the hotel):
- It's like shark cage diving, without the cage. Your next stop on the road to fun should be this extreme hotel in the heart of the Mother City. What kind of city would Cape Town be if the coolest travellers couldn't find the party from their hotel room? Protea Hotel Fire & Ice! Cape Town offers it on a silver platter from the minute you step into the lobby. That's right - the party starts here! But remember, we take everything from service levels to room standards very, very seriously, but never take life too seriously. The hotel is nestled in the heart of Cape Town's entertainment area, a stone's throw away from the best vibrant nightlife hotspots, cafes and restaurants. Don't expect a regular ol' hotel when you book here. It's like going fishing and hooking an electric eel. Think ultra-chic dining, relaxing spa days, a pool deck tan and pumping nights at the bar. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Cape Town
- Protea Hotel Fire & Ice! Cape Town South Africa
- Protea Hotel Cape Town
- Extreme Hotel Cape Town