My girlfriend and I stayed at Mandela Rhodes Place for 5 nights at the end of August, and were pleasantly surprised by the high standard of the rooms. After spending the past 3 weeks on a safari camping, the spacious and clean rooms were a welcome change. The staff were very friendly and helpful throughout.
Unfortunately as we were packing to check out, we noticed that some of our US money had been taken out of our safe. After immediately notifying the front desk one of the members of staff told me that I was wrong and that it was impossible for someone to take the money. I found this both frustrating and rude, as he had jumped to this conclusion without any justification. I lodged a formal report with the hotel and the next morning the head of security came and spoke with me to go through my report. He was very apologetic and dealt with the matter very professionally.
At the end of the day we left after making police report to return to Australia. This was the only sour note on our 4 week holiday through Africa. I left with fond memories of a beautiful hotel, in a beautiful city, but will also unfortunately always remember this disappointing event.
We were notified 2 weeks after arriving back in Australia that after formally interviewing the members of staff, they had no leads on who had taken the money and that they were unable to reimburse the taken money.
- Also Known As:
- Mandela Rhodes Place Hotel Cape Town Central
- Mandela Rhodes Place Cape Town
- Mandela Rhodes Place Hotel
- Mandela Rhodes Place
- Mandela Rhodes Place Hotel & Spa Cape Town, South Africa
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