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“A mixed review” 3 of 5 stars
Review of Urban Chic Boutique Hotel

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Urban Chic Boutique Hotel
4.0 of 5 Hotel   |   172 Long Street, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #88 of 103 Hotels in Cape Town Central
Geneva, Switzerland
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
“A mixed review”
3 of 5 stars Reviewed September 25, 2007

First, I have to give credit to Vanessa at the front desk. We had two fairly substantial mix-ups with our travel agent and she really did everything within her power to straighten things out. Considering neither were her or the hotel's fault, that's huge!

The hotel's design is lovely and very modern (perhaps too modern if design for design's sake doesn't appeal to you). Great bed and nice linens, bathrobe. Our room had a great view of Table Mountain. The location is good and very central (easy access to hop on/off tour bus, Greenmarket Square), but it's also "exposed" to the real city, as opposed to being cloistered behind a guard house. My mom called the evening walk home from dinner "scary." That may be a reaction to a new city, but we were approached for money. And when we got to the main revolving door, it was blocked with milk crates -- not exactly welcoming. We had to roust the evening attendant to let us in a side door.

These are the kind of things that make one feel they aren't exactly in a well-established sort of place. That and the fact that when we called to have amenities brought to our rooms (because there were none there when we arrived) we were brought half-empty bottles of shampoo. This happened to both my mother and me. The lounge wasn't open on Sunday, and the man at the desk when we arrive on Sunday was -- though nice and willing to try -- totally out of his element. It seemed like they popped the night watchman at the front desk.

Overall, with thanks again to Vanessa, I would try somewhere else on my next visit to Cape Town.

  • Liked — Pretty room, comfy bed
  • Disliked — Very uneven staff
  • Stayed September 2007, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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174 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 30, 2006

We stayed for one night here when we arrived in Capetown enroute to drive the garden route. We were impressed with the cleanliness and modern style of the hotel.

We really didn't do much sightseeing from this location, however, found it to be quite central. We walked out during the day and felt quite safe. Across the street is a youth hostel and there must be a bar/club of some sort. Our room faced the front of the hotel and heard a lot of noise/commotion from the street at late night (it was a MONDAY!).

Everything was very clean and towels were fresh and new. Breakfast which was included was simple of breads, cheeses, fruit and meats, but satisfied us. If this hotel was in any North American city, you would find it quite nice. HOwever, in Capetown, due to the location, you perhaps could find some with nicer views (ie. Camps Bay/V&A waterfront) and more access to restaurants and activities.

Stayed October 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Urban Chic Boutique Hotel

Address: 172 Long Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#61 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Urban Chic Boutique Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more   less 
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Also Known As:
Urban Chic Boutique Hotel Cape Town, South Africa

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