First, I have to give credit to Vanessa at the front desk. We had two fairly substantial mix-ups with our travel agent and she really did everything within her power to straighten things out. Considering neither were her or the hotel's fault, that's huge!
The hotel's design is lovely and very modern (perhaps too modern if design for design's sake doesn't appeal to you). Great bed and nice linens, bathrobe. Our room had a great view of Table Mountain. The location is good and very central (easy access to hop on/off tour bus, Greenmarket Square), but it's also "exposed" to the real city, as opposed to being cloistered behind a guard house. My mom called the evening walk home from dinner "scary." That may be a reaction to a new city, but we were approached for money. And when we got to the main revolving door, it was blocked with milk crates -- not exactly welcoming. We had to roust the evening attendant to let us in a side door.
These are the kind of things that make one feel they aren't exactly in a well-established sort of place. That and the fact that when we called to have amenities brought to our rooms (because there were none there when we arrived) we were brought half-empty bottles of shampoo. This happened to both my mother and me. The lounge wasn't open on Sunday, and the man at the desk when we arrive on Sunday was -- though nice and willing to try -- totally out of his element. It seemed like they popped the night watchman at the front desk.
Overall, with thanks again to Vanessa, I would try somewhere else on my next visit to Cape Town.
- Official Description (provided by the hotel):
- Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more less
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- Also Known As:
- Urban Chic Boutique Hotel Cape Town, South Africa