We arrived late on a Saturday night , fatigued after being on the go for 20 hours, and were desperate to have a nice homely welcome and a cup of tea before settling down for the night. However, when we were shown our self catering apartment, our worst fears were realised. 2 teabags,sugar, but no milk for our tea. The bathroom was the pits. The loo lid was detached from the seat, the shower contained two part used shampoo sachets from previous guests, the moulding around both bath and shower were black. Light fittings were missing in both the lounge and bathroom. The french window could not be locked properly, yet with the amount of other keys given to us one felt one was living in Fort Knox. The one certain point made by the "receptionist" was to ensure payment made at the start, fatigued or not. To be fair, the bed was comfortable, and the linen was acceptable. God knows how an initiate to South Africa, if this was to have been an introduction to their first visit to South Africa. We had toyed with staying on for a few more days in Cape Town, but this experience put us off. How ever did this establishment achieve a 3 star commendation? The literature and Internet blurb promised so much, but was a disaster. Our trips to Wilderness and Stellenbosch were marvellous, full of charm , curtesy and quality. I wonder if the Mountain Manor want their derisory piece of soap back .We could wrap it up in the transparent toilet roll supplied.
Avoid like the plague
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I am absolutely amazed by your review and also wish to ask if you posted the 2 photo's next to your review??? I if you did - they do NOT belong to our apartments or brochure at all. We do NOT have sash windows in the apartments at Serengeti into which you were booked so i cannot quite understand what you are talking about.
We have 2 ply toilet paper in these apartments and my staff swear that the quality checks were done and that NO empty shampoo sachets lay in the shower.
I am saddened that you did not report any of these problems at reception at check out time so that matters could have been resolved or investigated further from my side.
Please also do not slate Mountain Manor - when in fact you stayed at Serengeti Apartments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.