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“Avoid - by all means!” 2 of 5 stars
Review of Fountains Hotel

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Fountains Hotel
3.0 of 5 Hotel   |   1 St Georges Mall | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #89 of 103 Hotels in Cape Town Central
Ljubljana, Slovenia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Avoid - by all means!”
2 of 5 stars Reviewed March 23, 2014

I just stayed at the Fountains hotel on a business trip and was very disappointed. Rooms are very basic, furniture quite old and worn out, the best part of the room is bathroom (which is still very basic).

In my room (527) there was about 30 - 40 cm of free space between the bed and wall (on the other side to the window this was even less). The room had a view to the atrium, with an air-conditioning unit just outside the window (the same applies to all rooms in that atrium).

The choice of food (for breakfast) is poor, especially for vegetarians. But in any case, if you stay at the hotel for a longer time it can get pretty boring after two to three days.

In summary: try to avoid at any cost!

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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308 reviews from our community

Traveler rating
    45
    99
    89
    49
    26
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34
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59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Fraserburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 23, 2014

Just ended a 14 day stay in this hotel, wonderful staff from desk/floor to bar all very helpful, A really good location as you are almost in the city centre but no traffic noise, breakfast is more than ample and I can't see why some people complain about the choice of food as what I witnesses was a large choice at breakfast time.

Large spacious room with flat screen tv and movie channels to watch at no extra cost, I have fell in love with Cape Town and will come back again and my choice of hotel shall be the Fountains again, only one small complaint on my last night early in the evening my Visa card was stolen at a ATM not far from the hotel this was a slick operation by a team of three thieves, they had blocked the machine so my card would not go in and quick as a flash one thieve "assisted me" and quicker still he palmed the card, as I now reliesed that three thieves were next to me I just played along and allowed them to watch me entering an incorrect PIN number,once this was witnesses two of the gang went off and the other one delayed me (this was to allow them time to nip around the corner to the nearest ATM) as it was not far to the hotel I returned there and noticed a large number of guests awaiting to check in, I approached the desk and informed one staff of my situation and immediately he dialled visa for me, my grip was after the call I was was charged for this service, Yes I understand someone has to pay for the call but it would have been a nice gesture if they waivered the cost.(card cancelled and nothing taken...just a reminder about the Emergency Visa Card replacement...would take two days!!! Just glad when I call the fire service in an emergency they don't take the same time)

Enjoy Cape Town and enjoy Fountains Hotel

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siggiewi, Malta
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 18, 2014

I have never stayed in a Hotel, for 9 days, where all the Staff were so friendly and helpful. I had a very large apartment kept very clean by Mohammed; the Restaurant produces amazingly good food (huge buffets) & the best "Bread & Butter Pudding" I've ever tasted.
Front of House staff all 1st class.
For the price - you won't do better anywhere!
I look forward to my next visit there.

Room Tip: Go for as high a floor as possible. Apartments are great good value!
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Just stayed at this great hotel, great facilities but the best thing about it all has to be the wonderful staff who nothing seemed to much trouble to help and advise. All in all a great experience and already looking forward to going back next year. A big thank you to Owen and all his great staff

Room Tip: Difficult to recommend a room as the weather changes so much and the wind can be a bit noisy against...
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmesbury, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

I am a local and had to go for an interview at the hotel. It was my first visit there. I was totally lost as to where to park, etc. And then this angel appeared, Thys. He made us feel so welcome and showed us around. We felt like royalty. This is the kind of people we need in South Africa. Building a nation and showing visitors the wonderful hospitality of our country's citizens. Thank you Thys! I want to commend you. You are the epitome of 'service excellence and a true South African ambassador'!
Thank you, Thys.
Nora Marais

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cracow
Top Contributor
187 reviews 187 reviews
187 hotel reviews
Reviews in 159 cities Reviews in 159 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 12, 2014

The property is located right in the heart of the city with bus sstop and some banks, offices and restaurants in the nearby. Within walking distance to the Waterfront (ca 20 min). The room was modern and nice decorated with WiFi (100 mb data free), safebox, tea/coffee facilities, clean (however not top modern) bathroom. The staff were extremely helpful and friendly, their service was good. The breakfast was included in the rate with quite good choice of warm and cold snacks. Overall nice and safe stay.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luanda, Angola
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2014

Good staff, friendly people. The hotel need some works inside but the accomodation is good. The hotel is clean and has a quickly service. The food was but the breakfast is better than the meals. Nice choice to make.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fountains Hotel

Address: 1 St Georges Mall | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fountains Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more   less 
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Also Known As:
Fountains Hotel Cape Town, South Africa
Fountains Cape Town

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