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“Lovely Stay in Sunny CT” 4 of 5 stars
Review of Sugar Hotel & Spa

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Sugar Hotel & Spa
5.0 of 5 Hotel   |   1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town Central 8005, South Africa   |  
Hotel amenities
Ranked #25 of 104 Hotels in Cape Town Central
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Lovely Stay in Sunny CT”
4 of 5 stars Reviewed March 2, 2013

We have a wonderful 4 night stay at the Sugar Hotel. The staff were wonderful and accommodating and got to know us - so much so, that when I rec'd a phone call to the hotel, they advised my colleague that I was not there and was at the pool! Since they opened the doors, the hotel has been fully booked and I felt that the walls, carpet, and some of the fixtures needed to be cleaned/replaced. But this did not interfere with our stay and we truly had a wonderful time. For larger parties, check out the family rooms to have "inter-leading" stays.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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219 reviews from our community

Traveler rating
    166
    41
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    3
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Amsterdam
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2013

I had the privilige to stay at this beautifull hotel for 15 nights and it was just amazing! The hotel is brand new and has a nice designer touch to it. I had a room with its very own private pool and sundeck. The rooms have all modern amenities and high quality beds and linnen. Breakfast is real good with an abundance of choices. During my stay I had a rental car at my disposal which I could park in the hotels' secure inhouse parking. I was pleasantly surprised to see, that my car was regularly cleaned overnight; courtesy of the hotel. I have stayed at many hotels over the years but this one is in my all-time top three.

Room Tip: My room was facing North, was quiet, had a big sundeck with own pool.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester Hills, Michigan, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2013

We decided to book at the Sugar Hotel and Spa based on Trip Advisor...and we were very pleased we listened to the reviews of previous guests. Overall a great experience. Outstanding location. Easy to walk to shopping and restaurants, and the V&A Waterfront (about .5 miles). With only 7 rooms, the staff got to know us, even though we were only there for 2 nights...and we wish we had stayed longer. The breakfast was also worth getting up for. Yummy.

Room Tip: We were in Room #6. I would ask for room #6 or #7...yet, I am sure all of the rooms are spacious an...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 3, 2013

Unfortunately, in most parts of the world, Customer Service is dead. Not at Sugar Hotel. All of the staff were amazing and did everything they could to make my 4-night stay memorable, and easy. Because of the small number of rooms in the hotel, I felt that I was an important friend, not just another person lost in a cold, huge, generic hotel. Everyone (from reception to chef to waitress) were friendly and top-notch.

The breakfast was excellent! (Although, beware, if you do want to dine in the restaurant for lunch or dinner, you must let the staff know in the morning, otherwise you'll have to eat elsewhere as they buy all their food fresh to prepare specifically to your request.)

The tiny details (like the triple filtered water tap in the bathroom and bath salts for the bathtub) were a nice touch. I also received the "Quick Fix" spa treatment (mini-pedi, facial, and massage) and it was excellent. Word of advice, it took me 3 days to get a reservation at the spa (they were booked the entire time), so try to book early if you want any spa treatment during your stay.

Everything: aircon, (free!) WiFi internet, TV, water temps, etc worked perfectly. The location is about a 15-20 min walk from the V&A Waterfront, but taxis are also readily available. I felt very safe in the neighborhood and can only hope to stay here again someday! Thanks again Sugar Staff!

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 25, 2013

Sugar Hotel is centrally located and an easy walk to lots of shops and good restaurants. We love the location, the ambience, the breakfasts and the room was really well appointed. The owners were very much in attendance and made the stay memorable. In fact, we bumped into them on their holiday and appreciated the recognition. The food was wonderful but we did not book early enough for dinner - if you stay here, make the reservation when you check in! It looked amazing. We truly can't say enough about the hotel and staff and would stay here when we go back to Cape Town.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

My wife and I spend a weekend at the Sugar Hotel for the Jazz Festival from the 30th March until the 1st April 2012 and the hospitality was fantastic. We had an awesome time on this weekend as it included 3 hours of spa treatment on the dirst day and a 5 hour winelands tour on the next.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 24, 2012

On the 9th of December 2012 my wish for accommodation where I can just relax came true the minute I walked into the Sugar Hotel.

Although we only spent one night here (was pre-accommodation for a tour we were going on) it is one of the best places I have stayed so far. From the minute you walk into the door you are met by friendly and helpful staff who will go out of their way to assist you.

Our room was spacious and beautifully decorated with everything you could possibly need. Because we had an early departure the next day the staff offered us the breakfast menu on arrival and sorted out our orders so that we would have the meals ready the next morning in our room at the requested time, and I can assure you the delivery was not a minute late

As a travel agent who has seen a number of hotels around the world I am happy to say that you will not be dissapointed if you book here! Clean and relaxing with beautiful decor the Sugar Hotel felt like a little peace of heaven in our busy travel schedule and is definitly the place I will be staying at on my return in 2013

oh before I forget - on our morning of departure we had asked the staff where we could buy water bottles to pack in for our tour. A minute later one of the staff members returned with ice cold water bottles that they had wrapped for our journey - now thats what I call service

Thank you Sugar Hotel for making my stay absolutely wonderful!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Hotel & Spa

Address: 1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town Central 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Family Hotel in Cape Town Central
#32 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sugar Hotel & Spa 5*
Number of rooms: 7
Official Description (provided by the hotel):
A sophisticated mix of raw brick, woods, stainless steel, porcelain tiles and glass sets us apart in style. Minutes from the Cape Quarter, V&A Waterfront, World Cup Stadium, Convention Centre, and a refreshing range of restaurants and night life. Enjoy our perfect position in the heart of the mother city. Retreat to a cocoon of comfort with natural fabrics and earth tones in our luxury en suite rooms. Enjoy spacious bathrooms with large showers for your private indulgence. Twin basins. Heated towel rails. We believe in the detail. Choose a view: Pool, Waterfront or Mountain? The quiet hillside suites, each with their private plunge pool, look onto Signal Hill – the "rump" of fabled Lion’s Head mountain. Whether you’re visiting for business or pleasure, you’ll be well looked after. Pamper yourself with one of our Wellness treatments or relax, sipping sundowners, on the pool deck. Marc’s Table, our in-house restaurant overlooking the pool, offers hearty breakfasts, light à la carte lunches and romantic dinners. Sip cognacs, after dark, in our cosy library. Sugar, for food requirements, provides a unique and specialized menu that suits any palette. We will prepare food to your request on instruction. Our daily menu is never the same, and warm hearty meals are prepared just for you. ... more   less 
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Also Known As:
Sugar Hotel And Spa
Sugar Hotel Cape Town Central
Sugar Hotel & Spa Cape Town, South Africa

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