We were supposed to stay in one of DLL's self-catering apartments for 4 nights. However, on the morning of the 2nd day, we arrived back from breakfast to find our room infested with cockroaches. Not small ones, but HUGE cockroaches. The kind with WINGS! Now, we are from NYC so we are no stranger to cockroaches, but these were the size of small rats. The woman at the front desk was initially very surly with us, but after I convinced her that I was not going to go away she ultimately contacted one of the owners, Francois, who called us personally and told us that it was "the time of year for them" and that, short of giving us a discount of 150 ZAR for that night, there was nothing he could do. We immediately checked out.
In fairness, Francois did give us a discount and refunded us for the days that we did not stay there, but cockroaches are a deal breaker for us. We later learned that the restaurant below the apartment had recently been fumigated.
Another major con was that there are no phones in the self-catering apartments so, had we not had the presence of mind to rent a cell phone at the airport, all of this would have been a major problem.
Other than the cockroaches and the absence of a phone, the place seemed clean. Just make sure there have been no recent fumigations before you stay there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 19, 2007
Dear Sweetmags
This is indeed a disturbing tale and not one that seems to have had a terribly happy ending for you! The owners and management would like to apologise for your cockroach nightmare and we are sorry that your initial complaint was not responded to immediately - and with a can of insecticide. Please be assured that this is not the norm and that subsequent to your experience we have co-ordinated all fumigations with the restaurant downstairs to ensure there are no repeats of this mass visitation. Please know that Daddy Long Legs does not refer to any breeding programme and we are rather fastidious about cleanliness as it is important to all of us on a personal level and we are trying to create a place that we would be happy stay in - we would not have been happy if this had happened to us. Again - apologies!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.