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“Good situated, but nothing more” 3 of 5 stars
Review of Cape Diamond Hotel

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Cape Diamond Hotel
3.0 of 5 Hotel   |   corner of Longmarket and Parliament Street | in the East City near Parliament, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #84 of 103 Hotels in Cape Town Central
Oslo, Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Good situated, but nothing more”
3 of 5 stars Reviewed August 5, 2012

This is a three star hotel situated close to a lot of tourist attractions, shops, bus and train station and V&A. The rooms are okay, but it is not very sound proof so you can hear the traffic and people in the hallway quite good. The breakfast is probably the standard of a three star hotel, not much to choose from and not that tasty.

The staff is friendly but not very service minded. After asking for an adapter for the fourth time we ended up buying one at the local supermarket.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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137 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nairobi, Kenya
Top Contributor
150 reviews 150 reviews
59 hotel reviews
Reviews in 47 cities Reviews in 47 cities
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed July 31, 2012

As we were traveling in a group, this hotel was chosen for us. It is not a bad hotel, just was not up to what I had expected.

The rooms are small, and cold. There is no heating, just a ceiling fan. The bed was comfortable, and duvet was warm. There is no soundproofing, so you can hear the lift (I was far from it), street noise, the people in your neighboring room, etc. There is no room safe (a must for South Africa).

I had no towels in the room, and had to call reception twice to get some. On Sunday their restaurant is closed, so the only option was an Indian food court across the road.

The staff were helpful. The breakfast was not bad. The location is great.

I would not stay here again.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Johannesburg, Gauteng, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2012 via mobile

Room was dirty, no sheet on bed, no parking for rental car, no wifi (have to buy coupon), lifts not working properly. Disaster. Would not recommend to anyone? Very misleading info on website and Travelstart should definitely take this hotel off their listing

Stayed July 2012, traveled on business
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Baltimore, Maryland
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 20, 2012

This hotel is in easy walking distance of Cape Town's many attractions. The V&A is even walkable. Overall, the service was really great.

We had a late night check in and there was an issue. The booking issue was the fault of Expedia and not the hotel. The issue was that there wasn't a big enough room available for both my daughter and I. The front desk manager did find one that had not been 100% serviced. He had to get some towels and shampoo for us. We are flexible and tried to be understanding since the booking issue was not the fault of the hotel. What I did not appreciate was this desk manager telling us that after that night we would have to pay for the room "upgrade" (since it deviated from the Expedia booking-- but it was still a little shabby) and would have to pay for breakfast for the duration of the trip. He did give me the name of the desk person I should talk to about it in the morning. After traveling for 20+ hours, this was not what I would call a very hospitable greeting.

The good news is that things did improve from here. In the morning, the room issue was sorted out promptly, with a smile, and with no extra charges. Breakfast was good. The staff at breakfast was very friendly and helpful with tips on things to do.

On check out, the hotel held my luggage all day so that I was able to tour. No issues there.

Overall, I would say that this is a good budget accommodation for those touring the city (and are not spending much time in the room) or have a one or two night stop-over.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 14, 2012

I booked this hotel on line and feel mislead. The staff were pleasant except for one rude gentleman who worked behind the reception counter who continued to shout at me while I was trying to get a parking disk in front of customers. The parking situation is a joke - it is across the road in a public parking area whereby you have to pay R70 per a day which was never advised prior to our arrival. It takes about 20 minutes to park the car and get to the hotel. Where our room was situated had a sewage smell to it which was unpleasant when entering and exiting the room. Once in the room it was fine as the room wasn't that bad. All in all we were disappointed with this hotel and won't stay there again.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Conyers, Georgia
1 review
4 of 5 stars Reviewed March 26, 2012

We stayed here 4 nights, the location was very good close to every thing we wanted to do. The staff was very nice especially Papa Joe and the rest of the Restaurant and the front desk staff went out of the way to help and guide you, breakfasts were great. Will definitely recommend and stay here again. Nwelji, Conyers, Georgia USA

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 20, 2012

We went to Cape Town to compete in the Argus Cycle. Our criteria was to be close to the start of the race in town and to be able to collect our bikes and store them. The hotel staff was really accommodating and incredibly helpful. The reception can do with an upgrade and the common areas could do with a scrub! However we booked a double bed and received a twin. It took a lot of convincing that we needed to move. We were moved to a really dreadful room (307) where you cant move around the bed as its against the wall and the room looks onto a wall - we were there for three more nights!. This is a short sightedness many receptionists have when allocating a room - they dont factor in how long a guest is staying.
Please note it is not clear (to me) on this website that you have to pay R70 per day for parking in a public parking bay.
If you are noise sensitive this may not be a good option for you as the city noises start at 6am - it is not the hotels fault - but just something to be aware of. On a lighter note - the breakfast is great, the location makes everything one does accessible. We will certainly stay there again next year.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Diamond Hotel

Address: corner of Longmarket and Parliament Street | in the East City near Parliament, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #84 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cape Diamond Hotel 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Cape Town Diamond Hotel
Cape Diamond Hotel Cape Town, South Africa

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