This hotel is in easy walking distance of Cape Town's many attractions. The V&A is even walkable. Overall, the service was really great.

We had a late night check in and there was an issue. The booking issue was the fault of Expedia and not the hotel. The issue was that there wasn't a big enough room available for both my daughter and I. The front desk manager did find one that had not been 100% serviced. He had to get some towels and shampoo for us. We are flexible and tried to be understanding since the booking issue was not the fault of the hotel. What I did not appreciate was this desk manager telling us that after that night we would have to pay for the room "upgrade" (since it deviated from the Expedia booking-- but it was still a little shabby) and would have to pay for breakfast for the duration of the trip. He did give me the name of the desk person I should talk to about it in the morning. After traveling for 20+ hours, this was not what I would call a very hospitable greeting.

The good news is that things did improve from here. In the morning, the room issue was sorted out promptly, with a smile, and with no extra charges. Breakfast was good. The staff at breakfast was very friendly and helpful with tips on things to do.

On check out, the hotel held my luggage all day so that I was able to tour. No issues there.

Overall, I would say that this is a good budget accommodation for those touring the city (and are not spending much time in the room) or have a one or two night stop-over.

I booked this hotel on line and feel mislead. The staff were pleasant except for one rude gentleman who worked behind the reception counter who continued to shout at me while I was trying to get a parking disk in front of customers. The parking situation is a joke - it is across the road in a public parking area whereby you have to pay R70 per a day which was never advised prior to our arrival. It takes about 20 minutes to park the car and get to the hotel. Where our room was situated had a sewage smell to it which was unpleasant when entering and exiting the room. Once in the room it was fine as the room wasn't that bad. All in all we were disappointed with this hotel and won't stay there again.

We stayed here 4 nights, the location was very good close to every thing we wanted to do. The staff was very nice especially Papa Joe and the rest of the Restaurant and the front desk staff went out of the way to help and guide you, breakfasts were great. Will definitely recommend and stay here again. Nwelji, Conyers, Georgia USA

We went to Cape Town to compete in the Argus Cycle. Our criteria was to be close to the start of the race in town and to be able to collect our bikes and store them. The hotel staff was really accommodating and incredibly helpful. The reception can do with an upgrade and the common areas could do with a scrub! However we booked a double bed and received a twin. It took a lot of convincing that we needed to move. We were moved to a really dreadful room (307) where you cant move around the bed as its against the wall and the room looks onto a wall - we were there for three more nights!. This is a short sightedness many receptionists have when allocating a room - they dont factor in how long a guest is staying.
Please note it is not clear (to me) on this website that you have to pay R70 per day for parking in a public parking bay.
If you are noise sensitive this may not be a good option for you as the city noises start at 6am - it is not the hotels fault - but just something to be aware of. On a lighter note - the breakfast is great, the location makes everything one does accessible. We will certainly stay there again next year.