We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not satisfied” 2 of 5 stars
Review of Cape Diamond Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Cape Diamond Hotel to your Saves list
Cape Diamond Hotel
3.0 of 5 Hotel   |   corner of Longmarket and Parliament Street | in the East City near Parliament, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #84 of 103 Hotels in Cape Town Central
South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not satisfied”
2 of 5 stars Reviewed April 14, 2012

I booked this hotel on line and feel mislead. The staff were pleasant except for one rude gentleman who worked behind the reception counter who continued to shout at me while I was trying to get a parking disk in front of customers. The parking situation is a joke - it is across the road in a public parking area whereby you have to pay R70 per a day which was never advised prior to our arrival. It takes about 20 minutes to park the car and get to the hotel. Where our room was situated had a sewage smell to it which was unpleasant when entering and exiting the room. Once in the room it was fine as the room wasn't that bad. All in all we were disappointed with this hotel and won't stay there again.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    19
    63
    31
    15
    7
See reviews for
8
58
23
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Conyers, Georgia
1 review
4 of 5 stars Reviewed March 26, 2012

We stayed here 4 nights, the location was very good close to every thing we wanted to do. The staff was very nice especially Papa Joe and the rest of the Restaurant and the front desk staff went out of the way to help and guide you, breakfasts were great. Will definitely recommend and stay here again. Nwelji, Conyers, Georgia USA

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 20, 2012

We went to Cape Town to compete in the Argus Cycle. Our criteria was to be close to the start of the race in town and to be able to collect our bikes and store them. The hotel staff was really accommodating and incredibly helpful. The reception can do with an upgrade and the common areas could do with a scrub! However we booked a double bed and received a twin. It took a lot of convincing that we needed to move. We were moved to a really dreadful room (307) where you cant move around the bed as its against the wall and the room looks onto a wall - we were there for three more nights!. This is a short sightedness many receptionists have when allocating a room - they dont factor in how long a guest is staying.
Please note it is not clear (to me) on this website that you have to pay R70 per day for parking in a public parking bay.
If you are noise sensitive this may not be a good option for you as the city noises start at 6am - it is not the hotels fault - but just something to be aware of. On a lighter note - the breakfast is great, the location makes everything one does accessible. We will certainly stay there again next year.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2012

I booked this hotel for the last two days of our 17 day trip to the Western Cape. I had read a good review in a travel guide and so phoned the day before to book , choosing it also because the location suited us and our other hotel choices were full. On arriving, I honestly thought that this was a totally different hotel to the review. Our room was small, no mini fridge or air conditioning. All of these can almost be excused for, but the bedside lights didn't work and the room was dirty and there is never ever an excuse for an unclean room. It is one of the worst rooms I have ever stayed in both on many visits to Cape Town and all over the world. I have never ever posted a review before, but I vowed that this was the hotel I would do it for. I hated it! If the price had been inexpensive then I would have just accepted that we got what we paid for, but it certainly wasn't and we certainly did not.

Room Tip: I think there may be suites available but we were never given the option. However the poor standard...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US of A
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 24, 2012

Excellent value for the money and the location is super-convenient. One can walk to most places of interest within the City Centre. I had to take the rating two notches down for two reasons: (1) They never explain to you that you can only have one round of serving from the breakfast food that staff "dishes out" -- so much for the definition of buffet; when you go for seconds, you are told that you can't have more; and (2) I was always fearful of getting trapped inside the elevator on the right, as when it got to my floor, the door would only partially open and you have to push/pull hard to get it to open enough so you could get in.

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umhlanga Rocks, South Africa
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 28, 2012 via mobile

Incredibly basic hotel. NO air con, no safe in the room, no fridge. No net curtains, so my curtains had to be shut due to being able to see into the car park across the street and watch people collect their cars.
The bathroom had visible damp issues- bubbled and mouldy walls, and black mould on the ceilings- all due to no ventilation. Even the toilet seat has chips on it. The 8th floor room has a wraparound balcony- great until you realise you can walk up to other peoples rooms. And the lift? Well I will be listening to that go up and down all night.
Would I stay again? No.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 3, 2012

A brilliant hotel the entire staff from reception to the cleaners can not do enough for you. We were sad to leave,we felt right at home from day one. Helpful reception staff Sean helped us to choose beaches and book taxis, he even let us borrow a travel adapter which we had forgotten. We were there for Christmas and new year and we would go back tomorrow.
The room was clean and tidy, plenty of storage to unpack and always kept tidy by the cleaner. It was very modern and boutique, the bed was very comfy and we had a view over the street below which was great as we could see the architecture and people watch. The bathroom tiles were unique and it was great having an enclosed shower not a wet room.
The food was really tasty in the hotel and they had happy hour 4-6pm a bottle of castle beer for 10 rand...80p!!
We had our beers in the hot tub on the roof where you could sunbathe and see a 360 degree view of cape town :)
Location wise we could walk to main attractions such as all the museums, gardens, district 6, v&a waterfront, long street, the new year carnival and red bus stops. Taxis were cheap and the hotel order ones from excite who are cheaper than the ad hoc ones off the street we found.
I would recommend this hotel to anyone it was brilliant!

Room Tip: Ask for ones facing the front so you can see the roads below its very entertaining and you get to se...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cape Diamond Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cape Diamond Hotel

Address: corner of Longmarket and Parliament Street | in the East City near Parliament, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #84 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cape Diamond Hotel 3*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Expedia, Priceline, Orbitz, Despegar.com, Agoda, Travelocity, getaroom.com, Odigeo and Tingo so you can book your Cape Diamond Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cape Town Diamond Hotel
Cape Diamond Hotel Cape Town, South Africa

Owners: What's your side of the story?

If you own or manage Cape Diamond Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.