I stayed at the Lady Hamilton with my elderly mother for 8 nights, and since our return I have recommended it to all of my family and friends. Yes, it's only a 3* hotel, but I prefer to find something of value, and use the rest of my money for meals, sightseeing and transport etc. The value can't be beaten, especially with the location being in the Gardens area just behind the Mount Nelson Hotel, and around the corner from the restaurants of Kloof Street.
Prior communications were always responded to in a timely and helpful manner, our late check-in was friendly and professional, and throughout our stay, the staff were always available for any assistance - minor problems with our safe and room lock were addressed immediately.
Our room on the top floor was spacious, clean and bright with plenty of storage space - imagine our delight when we opened the curtains on our first morning to be met by Table Mountain in all of her glory (tip - if the weather is clear and calm, then take the Cable Car that day as cloud or wind will shut it down). The bathroom was tiny, but spotless with fluffy white towels and plenty of hot water incl. good shower pressure. No tea/coffee facilities in the room, but it's available free of charge in the bar/dining area. We were very comfortable and perfectly happy with the standard.
We didn't use the other facilities such as wi-fi, dining room, pool etc and whilst tours were available, we prefer to do our own thing. We did use the secured carpark, and were happy to pay the nominal fee (which is pretty standard for city hotels) as the room-rate was such value anyway.
Location - wise, the Lady Hamilton is in the suburb of Gardens, so doesn't shut down and become deserted like other city areas when the offices close for the evening. It's a friendly area and we couldn't get over how many people greeted us in the street, so we certainly never felt threatened, even when walking back after our evening meal. Head right out of the hotel to the end of the street and you come to Kloof St, well known for it's choice of restaurants - and Arnold's soon became a firm favourite (obviously with the locals too). Treat yourself to Afternoon Tea (more of a buffet) at the famous Mount Nelson Hotel which is just around the corner, and amble into the city through the Company's Gardens instead of the streets.
Cape Town is a vibrant, easy walking city and the Lady Hamilton is the only base for me!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.