We stayed here for the last couple of days of our African Honeymoon and were really looking foward to some R&R. From the website it seemed perfect and was highly recommended by our agent for honeymoon couples. We were told the villa rooms (which are least expensive) were fully booked and therefore paid the rate of a deluxe room.
When we arrived, we were quite diasppointed with the room we got. The hotel is built into the hill, and we were located at the lowest room possible, beside the main restaurant. Could see the water, but view was definitely the worst of the entire hotel being the lowest and the sunset was hidden behind trees. Though the finishings in the room were nice, there was lack of privacy on the terrace and it was extremely dark in the room. When we expressed this to the evening host (who was most pleasant), he indicated that we were last to check in and unfortunately there was nothing he could do and to check with the owners in the morning. When we noticed that our room was V4, we enquired with him to see if this was a deluxe room that we had paid for or a villa room and he indicated that it was deluxe despite it being in the villa.
The next morning we awoke to banging and scraping of chairs above us and later more noise from our bathroom window. The other villa units were above our room and the main path to the parking was beside our bathroom. Needless to say we were extremely disappointed. When I expressed this to our host in the morning at breakfast, they were accommodating to move us to a unit in the mainhouse.... once in that room, we felt very relaxed and that this is what we had expected for our stay the whole time. It had a beautiful balcony with a comfy couch and you could just relax there and enjoy the view of the water. It was unfortunate that we were put in that first room in the villa as it changed our whole experience... if booking here, I would suggest to confirm that you have a room in the mainhouse. I still wonder to this day if we paid too much for the first night.
Perks of Les Cascades - Fabulous breakfast(fresh hot croissants), beautiful accommodations, complimentary internet access, central to everything (if you have a car), good food, nice pools and fantastic view. A very nice touch was our treat from our guests congratulating us on marriage.
Minuses - There was construction next door and we were awoken early again the following weekday morning and people travelling up and down the stairs also added to the noise.
Overall the hotel itself is above average, however, given our overall experience, I would have to rate it neutral as I must say that it was not quite what we had expected.
