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“Not Impressed” 3 of 5 stars
Review of Villa Belmonte

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Villa Belmonte
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3.0 of 5 Hotel   |   33 Belmont Avenue, Oranjezicht, Cape Town Central 8001, South Africa (City Bowl)   |  
Hotel amenities
Ranked #46 of 104 Hotels in Cape Town Central
Cape Town
1 review
“Not Impressed”
3 of 5 stars Reviewed November 14, 2013

Booked in on 2nd of November 2013 and went for a scenic drive. On arrival at midnight there was no hot water in the room. Following morning early I informed reception of problem. We only got another room at 13h00. Half of the day gone. Although booked in as a couple two three quarter beds were made up individually. Rooms were clean but swimming pool bad condition

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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CliffJacobs, Managing Director at Villa Belmonte, responded to this review, November 19, 2013
Dear Denzel

On behalf of our Management and Staff, I most sincerely apologise for the inconvenience caused to yourselves through far less than good service and quality of product. Certainly this not the standard we set ourselves.

I also want to thank you for taking the time and trouble to write to us about your complaints. We are constantly striving to improve the quality of our product and the efficiency of our service and it is only through receiving “feedback” such as we have received from yourself that we are able to reach the level of service excellence for which we strive. Thankfully, we receive very few complaints but, nevertheless, we take any complaint very seriously and investigate it thoroughly. We cannot afford to inconvenience any guest,

Unfortunately, a series of events occured during your stay which had the result of negatively impacting upon yourselves. Again, I sincerely apologise and trust that your unfortunate recent experiences will not deter you from visiting Villa Belmonte again in the near future.

Kind regards

Cliff Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    53
    24
    9
    3
    4
See reviews for
9
51
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 13, 2013 via mobile

I have been a regular here for very many years, over the years it has been up and down, but generally okay. It is now on the less than okay side and is simply not the five star establishment it once was. If it was two stars, it would be up to scratch.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CliffJacobs, Managing Director at Villa Belmonte, responded to this review, November 19, 2013
Dear Seamus

On behalf of our Management and Staff, I most sincerely apologise for the inconvenience caused to yourselves through far less than good service and quality of product. Certainly this is not the standard we set ourselves.

I also want to thank you for taking the time and trouble to write to us about your complaints. We are constantly striving to improve the quality of our product and the efficiency of our service and it is only through receiving “feedback” such as we have received from yourself that we are able to reach the level of service excellence for which we strive. Thankfully, we receive very few complaints but, nevertheless, we take any complaint very seriously and investigate it thoroughly. We cannot afford to inconvenience any guest,

Unfortunately, a series of events occured during your stay which had the result of negatively impacting upon yourselves. Again, I sincerely apologise and trust that your unfortunate recent experiences will not deter you from visiting Villa Belmonte again in the near future.

Kind regards

Cliff Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 11, 2013

Absolutely amazing. Very helpful and caring staff. Lovely atmosphere. Took great care of us. Tasty breakfasts. Amazingly comfy beds. Great bathroom. Stunning views of the mountain and the city. Good parking facilities.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria
1 review
5 of 5 stars Reviewed November 11, 2013

I had a very good experience at your Villa. Staff very friendly and helpfull. Breakfast good - some dishes could have been freshly prepared daily and left overs not served again. Overall I had a positive journey. Some thing you can consider to attend to is your artisan attending to guests in the dining room in his blue overall. I understand he helps all over - but may be in the dining room he should wear better attire - like black pants and a white shirt. Jst looks more appropriate and professional.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 11, 2013

Hotel staff are welcoming and very helpful at all times. The Sea Room has amazing, panoramic views of both sea and Table Mountain. The hotel organised our hire car and called us Taxi's, nothing is too much trouble. All facilities are provided in the room including hair dryer, insect plug in, tea, coffee & mini bar - wifi is a bonus in the room too.
The hotel's situation means it is very easy to access the M3, airport and N2 for the Garden Route. Breakfast is excellent, ask for a 'surprise' & get an omelette with full English inside, it's mammoth! The cosy bar serves good beers & wines & the price is very reasonable. We enjoyed it so much, we're returning.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Laufen, Switzerland
1 review
5 of 5 stars Reviewed October 24, 2013

A super fascinating hotel with English country house style and family atmosphere in a quiet residential neighborhood with views of Table Mountain and the city. Tastefully and individually decorated rooms with large terrace and access to the garden with swimming pool. Stylish decor in old English style. Extremely nice hosts Mr. and Mrs. Cliff and Tabea Jacobs and also most obliging staff. It feels like a family!

My stay was a special experience, a highlight, this is a 5 star hotel beyond the usual standards! Superb! ! Highly recommended!
Martin Tschan Switzerland

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
1 review
4 of 5 stars Reviewed October 21, 2013

Thanks All, for a great stay. We had a great time in Cape Town, and being close to everything really helped in getting around. The views from the Hotel was spectacular. Would love to come back and spend more time.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Belmonte

Address: 33 Belmont Avenue, Oranjezicht, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl , Oranjezicht
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villa Belmonte 3*
Number of rooms: 15
Official Description (provided by the hotel):
Wireless broadband available throughout the premises free of charge. ... more   less 
Also Known As:
Belmonte Hotel Cape Town
Villa Belmonte Cape Town, South Africa

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