Loved this hotel. We stayed for the first couple of nights in Cape Town to relax and all our expectations were met. Stayed in a garden view room the first night as we arrived late and it was so peaceful with the waterfall outside our window. The second night we stayed in a mountain deluxe room on third floor (no balcony but good view) with an amazing view of Table Mountain.
Staff are excellent and friendly, very good customer service. It was my partner's birthday and I requested a bottle of bubbly to be in the room on our arrival - this was duly delivered and Muneerah, in charge of beverages and food, asked for a message to be delivered with it also, making it all the more personal. At dinner in the fabulous Square restaurant, the chef painted my partner's dessert plate with chocolate and birthday wishes. Nice touches.
Nice hotel with some history, beautiful grounds, nice spa and good treatments (I had a head and shoulder massage which got rid of all the stress of work!). Overall a very pleasant experience and I would recommend it for a couple of relaxing days as you are out of the city with its hustle and bustle. Would advise to email the hotel directly if you have any requests or queries as they are prompt in answering.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.