Date: 1st September to 4th September 2007
We arrived at the hotel for three nights and we were greeted by the Guest Liaison who congratulated us on this year being our 40th Wedding Anniversary year. I had previously enquired (by e-mail) regarding an upgrade to a sea-view room, but when we arrived, the reception staff told that we had already been given a sea-view room. After booking in, we were informed that our room was not quite ready and would we like to go to the bar. We sat in the bar and ordered a drink each and was kindly informed by the Bar Manager that the drinks were on him (the hotel). When we got to our room, which was very nice, we had only been in the room for about five minutes when there was a knock at the door, and we were presented with a bottle of champagne, chocolates and a greeting card from the hotel management for us to celebrate with. We had our first evening meal at the hotel at a table reserved for us. The table was decorated with petals scattered in the shape of the number ‘40’, and we were totally spoilt for the rest of the evening by the service given. Thanks mainly to Paulina in the restaurant. With respect to the quantity and quality of the food prepared in the hotel besides the evening meal that we sampled, we also found the al-fresco breakfasts were plentiful in choice and quantity and well prepared.
Whilst we were staying there, we had a trip booked to go round the Cape Peninsula, This trip had been arranged prior to leaving UK and for which we had arranged a car and driver to take us around following an itinerary which we and the guide (Selwyn) had drawn up together. Unfortunately the driver/guide rang in the evening (day before) to say he had the flu and could not make it. We went to the hotel reception and enquired if they could help us, and Paul, the duty concierge, said he would see what he could do. Paul informed us later in the evening, about 9 pm, that unfortunately he had been unable find a hotel driver, but had managed to outsource the trip with a reliable external agency. We could not thank Paul and the hotel staff enough for the manner in which they conducted themselves, and we had a great day out around Cape Point and the peninsula.
We would recommend this hotel, and also state that it is worth mentioning that if you are celebrating something special, let the hotel know as the hotel prides itself in satisfying their customers wishes. We also found the staff very friendly, helpful and they couldn’t do enough for us. If, and when we are able to return to Cape Town, we will definitely be staying in this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure, Shopping, Other