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“Location is what gets this score” 4 of 5 stars
Review of De Waterkant Village

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De Waterkant Village
3.0 of 5 Hotel   |   137 Waterkant Street | De Waterkant, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #51 of 103 Hotels in Cape Town Central
Canberra, Australia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Location is what gets this score”
4 of 5 stars Reviewed August 11, 2012

Each apartment is individually owned, so the quality probably varies.

We stayed at 77 Loader Street.

Some of the issues verged on absurd, like how the hair dryer was built into the wall in one of the bedrooms. This was very awkward since I am a single, travelling with a couple and had to chase them out of their room to dry my hair.

The cleaning staff were fantastic, but the way the apartments are built is odd at best. I had the upstairs room that had no door and the room was just an open space with the toilet/sink/shower in the open. A hair dryer upstairs would have been handy, and really a minimal thing to add. There was also no rubbish bin in the upstairs bathroom, nor towel racks? Not sure it was worth the price we paid. Furniture a bit tatty. Very cold with only electric, radiant heaters that really didn't help much.

The location really is amazing. So close to Cape Quarter and about a 20 min walk to the water front. Very safe with security guards dotted through the neighbourhood who are very friendly and always say hello and greet you with a smile.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 30, 2012

We have just returned from a 24 night stay at 114 Loader St, on the Piazza in De Waterkant Village. The property was managed by Village and Life, though we booked through a Travel Agent. We had booked a "classic" property for 2 adult couples and on arrival found that we had been upgraded to a "luxury" apartment with 2 bedrooms, one bathroom and a large living area with kitchen, dining and lounge areas. There was also a small terrace at the front of the ground floor property and a communal lawn area at the rear.
The main bedroom was spacious with a double bed, 2 double wardrobes, a hairdryer, wall mounted air con/heater and a TV. The 2nd bedroom had 2 single beds, a double wardrobe and a hairdryer but there was barely room to move round the bed or open the wardrobe doors.
The beds however, were extremely comfortable and the bed linen was changed regularly.
The large bathroom had both bath and large shower and there was a good supply of hot water with towels changed regularly or on request.
The lounge was comfortable with TV and video player and was combined with a dining table and 6 chairs. The kitchen had lots of cupboards, a fridge freezer, microwave, oven and hob and best of all - given our length of stay - a washing machine
I would not describe the apartment as "luxury" but it certainly worked well for us on this holiday and had everything we could have needed. It was the winter period in Capetown and there was a considerable draught from doors and windows when the weather was wet and windy - but we had 3 moveable electric radiators and a further wall mounted air con/heater in the lounge area so we were never cold.
There was some noise from apartments above/next door to us and from the garage doors at the rear, early in a morning - but nothing that would be a real nuisance
The location was fantastic with lots of bars and restaurants - and only 1.5km from the V&A Waterfront (once we found the shortcut) and about the same from the City Centre. If we used a taxi after dark, it cost only 40 rands to the Waterfront. The area itself is very picturesque and constantly patrolled so we felt very safe. The Spar supermarket had everything we needed for self catering with a wide range of fresh food
Car hire was surprisingly cheap - a 1.6 Toyota Corolla cost 667 rand for a 2 day hire, including all insurances from Avis in the village and petrol is much cheaper than here!
The Village and Life staff were always helpful and any minor maintenance issues were sorted within hours
All in all, we had a marvellous time and really enjoyed staying at this location - though the steepness of the access roads was a little challenging at times!

Room Tip: Book direct with Village and Life after researching on line, the properties they manage
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeWaterkantVillage, Manager at De Waterkant Village, responded to this review, August 1, 2012
Dear Valued Customer

Thank you for taking the time to write your review.

We are so pleased to hear you enjoyed your stay with us and have such positive views on the De Waterkant area. Your feedback has been most valuable and taking your review into account we will strive to further improve our guests' experience.

We hope to welcome you back soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Top Contributor
98 reviews 98 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed May 26, 2012

In the heart of Capetown (@ Greenpoint), you can either choose to stay in a generic hotel room, or, you could book yourself an independent, fully stocked cutting-edge villa, for almost half the price. Villa # 21 on Jarvis Street was simply awesome. This place is simply unbeatable on price, comfort, cleanliness and location. Just don’t lose the keys though-we were charged 1100 rand to replace the locks !

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
78 reviews 78 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 12, 2012 via mobile

A clean and safe option for women travellers traveling alone, with the added luxury of good cotton sheets and occasionally decadent bathrooms. Beautifully appointed rooms and apartments with good reliable Internet access, exceptional laundry services , lovely views and located in a stunning part of cape town.near to beautiful breakfast lunch and dinner places, lovey yoga studios .... Little reason to stay any where else in cape town.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeWaterkantVillage, Reservations Manager at De Waterkant Village, responded to this review, May 15, 2012
Dear Valued Customer

Thank you for taking the time to write your review.

We are so pleased to hear you enjoyed your stay with us and have such positive views on the De Waterkant area.

We hope to welcome you back soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 22, 2012 via mobile

Best Cape Town location, good housekeeping, beautiful character cottages with tasteful decor. Stayed in 25Jarvis. Spacious, bright and close to everything. Only downfall- across from gay sauna so it's noisy at night. Also, there's no furniture on the roof deck. Great kitchen and modern bathrooms, good linen and comfy beds. This was our 5stay with Village and Life. Best value.

Stayed April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2012

As always a very friendly and helpful welcome to the De Waterkant House, small but extremely pleasant, very clean, very comfortable and with a lot of charm. Nothing like the Formula One mentioned by Caroline C in 'recent reviews' [I have unfortunately used F1 only once and would not consider using the De Waterkant if there were any comparison] but then again she may be in a parallel universe. Having stayed a number of times the central location to the City,V and A Waterfront and other places makes for an excellent base with a convenient location to the airport.
Breakfast at The Village Cafe or the Charles is to recommended and the Cape Quarter is available for a choice of lunches and dinners. The Fish Market and other locations at the V and A provide excellent food especially a wide variety of fish and shell fish with accompanying wines. Go once go again and again.

Room Tip: State your full room requirements at time of reservation with confirmation.
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 16, 2012

This property is advertised as "superior". I would describe it as basic, sterile and charmless. Something along the lines of the Formula one hotel chain, basic, functional, no character and certainly no luxury. The furniture is cheap and tired. Curtains were not running on the rails correctly, the security gates were broken. There was not patio furniture, so we could not sit outside. The drains in the bathrooms gurgled every time the plumbing was used elsewhere in the house. There is a list of rules on the wall of the dining room - one of them states that your guests must leave the house by 11pm - are we in boarding school that we can't have friends over past 11pm? There was also mention of one having to supply one's own toilet paper after the "guest welcome pack" was out of paper. This is supposed to be an up market, serviced property.

The response to my letter of complaints was:
"We will address your concerns with the property owner and other apartments involved,
but it must be kept in mind that your complaints relate to the unique characteristics of staying in individual properties in De Waterkant.

Should you wish to stay in up-market and modern accommodation,
I would recommend selecting one of our 5 star establishments in either Camps Bay or the V&A Waterfront."

I thought I was staying in up market and modern accommodation, and nor do I believe that "unique characteristics" means basic, sterile and un comfortable.

Furthermore, Village & Life are the marketers and managers of the property, so they should take some responsibility for it, and not just pass the buck onto the owner.

I would never recommend Village & Life as a rental agent, and nor would I recommend # 72 Loader Street, De Waterkant.

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeWaterkantVillage, Manager at De Waterkant Village, responded to this review, April 23, 2012
Dear Guest

As per our email it is very unfortunate that you did not enjoy your stay, however this property was graded 4 star by the South African Tourism Grading Association and is also advertised on the De Waterkant Village website to see.

We do understand that we do need to take ownership but as the properties are privately owned all furniture and property requirements has to be done through the property owners.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about De Waterkant Village

Address: 137 Waterkant Street | De Waterkant, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #51 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — De Waterkant Village 3*
Number of rooms: 40
Official Description (provided by the hotel):
Colourful De Waterkant Village is a unique European influenced village of semi-detached quaint cottages and cobbled streets preserved from the 1760's. Cradled between the city and the V&A Waterfront, De Waterkant Village is avant-garde, a cultural urban refuge highlighted by the abundance of restaurants, art galleries, clubs, salsa clubs, tapas bars and Parisian inspired cafe's. Drawing comparisons from cultural and artistic villages from all over the world, De Waterkant embraces individuality and theatricality, echoed in the architecture and vibrancy of its residents and visitors. From serviced apartments, houses, guest houses and traveller's rooms De Waterkant Village has it all and lodgings at the village are as diverse and eclectic as the place itself. In keeping with the feel of an authentic traveller's village, guests can enjoy services and facilities when staying in apartments or houses, such as a centralised reception, concierge, housekeeping and breakfast at The Village Cafe every morning! ... more   less 
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Also Known As:
De Waterkant Village Hotel Cape Town Central
De Waterkant Village Cape Town, South Africa

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