The studio suite we stayed in (61) for a long weekend was lovely and comfortable, with a small balconette and a nifty kitchenette in a cupboard,and a separate shower cubicle in addition to the bath in the bathroom but it was showing age (cracks in tiles and chips in plaster and a showerhead that spurted water in odd directions) and certain appliances were old and cantankerous- for instance our microwave had some rust in it and occasionally arced when we heated food, and the aircon did a good job of cooling the room, but it was very loud, so we could not sleep with it on.
The safe in the bedroom was too small for our 15 inch laptop, so we had to get reception staff to lock the laptop away when we went out, and retrieve it when we came back. Reception staff was very pleasant and made this as painless as possible, but it was an inconvenience to have to go through this everyday. I hope when upgrading safes hotel management knows that it would also be VERY useful for guests to have a room safe with power plugs inside - for charging during the day.
The TV has a DSTV bouquet that includes Discovery channel. The TV reception and sound was substandard. Our first complaint late the first night didn't seem to elicit any action the next day, although someone did seem to have replaced the faulty hairdryer as requested. Perhaps a breakdown in communication between night and day staff? Our 2nd complaint did result in action, and the tv problem was eventually fixed to our satisfaction.
The bed was superb, but all the pillows provided inadequate neck support. Reception said they could gladly supply us with more pillows, but said they did not have a different _kind_ of pillow, that would provide more neck support. This seems to be a common issue with the City Lodge group in general - my experience is that Protea Hotels have a variety of pillows to offer guests.
There seems to be some sort of design flaw or gap in the cleaning processes of the bathroom. Throughout our entire stay the far end of the bathroom next to the toilet smelled faintly of urine. Everything else was cleaned superbly.
In general the room was very quiet, even when there was a lively evening function in the breakfast room, which we appreciated. However, we were woken up by odd noise late one rainy night and figured out it was a very noisy downspout. I would not want to be a guest in that room (61) in the rainy season!
I would have felt safer with an additional latch on the door to be engaged whilst inside.
I especially liked the daily biscuits and chocolate and the hot chocolate sachets in the room and the muffins and apples and mints at reception.
The breakfast looked nice enough but it was pricey and wasn't include in the rate we chose so we had our own cereal in our kitchenette. Housekeeping washes dishes.
The staff are all very friendly and helpful toward my partner and myself. I really appreciated that.
- Also Known As:
- Cape Town Courtyard
- Courtyard Cape Town South Africa
- Official Description (provided by the hotel):
- Courtyard Hotel Cape Town is in a converted historical Cape Dutch manor house with magnificent views of Devil's Peak and Table Mountain. The hotel is conveniently located close to the N2 motorway, 8 minutes from Cape Town's CBD and Waterfront and only 15 minutes from Cape Town's international airport. The Wild Fig Restaurant is situated on the estate for lunch and dining. ... more less
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