I had been to Capetown twice prior to my stay at the Capetonian. On the earlier vists I stayed at the Southern Sun Waterfront and my experience was unparalled.
My first concern with the Capetonian was that the staff at the reception seemed not to be able to provide advice on how to tour the City and at times even misinformed guests. Luckily I was able to get around this having visited Capetown twice.
The shutlle bus as with all hotels near the waterfront was very convenient but theirs was very infrequent. Sometimes i had to get back to the hotel with a cab at my own expense. When i complained, I was asked to call the hotel and a cab will be sent which they will pay for. The next time this happened, i spent over 10 minutes trying to reach the hotel but no one picked the lines. When i got back one of the ladies at the reception was busy using the PABX to make a long personal call and cared less about my concerns.
During my stay I requested for a sewing kit which was delivered after two reminders without a needle. Several requests and complaints over two days eventually got me one with a needle though during this period I had received about 7 packs without needles.
Food at the hotel was slightly above average but not labelled, so you simply had to guess what you were eating after tasting it.
Wont recommend the hotel if you want to really enjoy CapeTown and you are a first time visitor. You may be mistaking their service for the best available in Capetown. There are better places to stay at.













