Do not stay at this hotel. You will be sorry. I wish I had spent a few dollars more for a better hotel.

The hotel's shuttle, scheduled to pick up guests on the hour at the waterfront, failed to come on several occasions. This first time, I called the hotel and they assured me the van was on its way. They lied. I called three more times, each time assured they were coming. They didn't arrive until a full hour later. When we finally arrived at the hotel, cold and tired, the front desk, indifferent, told me to take it up my problem with the driver. I explained I was a guest, not a supervisor. They shrugged.

The room was old, featuring uneven floors and worn carpet. We were placed above the trash pickup dumpster, clanging at 7 a.m. After two days of complaint and being told there were no rooms available, we were moved to a higher, quieter room. It was still shabby, but better.

Breakfast was disorganized and included various pots of brown liquid with unknown ingredients. Almost nothing was labeled so you take your chances.

The price was good, but it wasn't worth it. Save yourself. Go elsewhere.

I agree about the bad service here. We eat in the "restaurant" one evening. It took 30 minutes for them to bring our drinks. Then ages for our meal and only 4 others in the restaurant.The table was not laid (no forks )
The reception staff were unhelpful and disinterested in the clients.
The shuttle bus drivers were good.
The rooms were good but so were other hotel rooms in Durban.
The Hotel let South African down as the standard of service generally in the country is excellent.

warning to all tourists: do not be fooled by statements such as 'the level of service is well above average' or 'quality service'. this hotel is stuipdly overpriced, smilling whislt they happily take well earned cash and offer nothing but shoddy service. the staff are rude, not at all helpful and in fact are an embarrassment to south african hospitality. where this hotel got it's 4stars one can only guess! and i am south african!

A true home away from home! The staff really know the meaning of going the extra mile. The hotel slogan is "where service is anything you want it to be" and really,... they live upto it. The rooms are very comfortable and if you require anything else the hotels housekeeping staff are all too ready to help. Facilities are great and everthing you would expect from a four star hotel is there! Food is of outstanding quality, the choice and variety on the buffet is unbelievable What is a delight is to see that the locals frequent the restaurants and are constantly singing praise about the cuisine. Also nice to see is that minorities as well as everyone else are catered for. This place really made our visit to South Africa and we have no hesitation in recommending to others that might follow.