Recently refurbed nicely but it is an old building so some dodgy remnants exist....window frames/ depressing hallways & why didn't they change the cupboards in the rooms rather than try to fit them in to a totally different looking room? Ours were badly glued up!
Pool & terrace is fabulous & right above the crashing waves. Staff there were great too. Seaview rooms are a must for the view but noisy from the waves. Depends if this bothers you. They are small though, especially the one man bathrooms but who spends ages in their room?
Restaurant is good but you MUST BOOK IN ADVANCE as v popular. The hotel carpark is also a bonus as a car is pretty vital to see the Cape etc & Cape Town does have a significant & rising crime problem.
Some people griped about the one lfit...yes it can be annoying but someone is nearly always there to press the button as you approach & the stairs are next to it & easily accessed so most people took the exercise. The wi fi was our main problem. It was hopeless through out our stay & there is no business centre though they are talking of putting one in. Staff at the front desk were polite especially for travel but the service levels for billing etc were poor with loads of errors even though we checked & tried to rectify things 3 times.
Good location & overall good experience.

Very good value for money hotel. Recommend the suites over the road - the higher floors still have a sea view. Rooms a bit dated but the excellent staff make up for this - they are very pleasant and eager to please. The restaurant is fabulous, but very popular. Book as soon as you arrive to get a table in a few days' time. The complementary shuttle to the Waterfront is very useful. The refurbished pool area is good and the sunbeds very comfortable.

We stayed at this four star hotel following a stay in a five star hotel called Cascades at Sun City and the Ambassador was superior in every way. Its a contemporary boutique hotel with a fabulous restaurant called Salt with amazing views overlooking the ocean. Book before your stay though because its very popular with guests and locals. The food was delicious and very reasonably priced.

We stayed in an apartment which wasn't quite as nicely decorated as the reception or the restaurant but we had no complaints.

The service was fantastic. The staff went out of their way to assist you, chocolates on the pillows, a turndown service, papers, daily weather forecasts and a nightly phone call to make sure you had everything you needed.

Thoroughly recommend it. Not far from the Waterfront area which we found a bit too touristy and close to Camps Bay where there are some cool bars and restaurants.

I have stayed at the Ambassador five times in the last two years. I would recommend staying in the Suites which are based just across the road from the main hotel. The rooms on this part have a lounge with TV and DVD player, sofabed and a balcony. There is also a kitchen which you can save money on food by preparing your own. There are some excellent supermarkets that are less than 15 minutes walk away and the housekeeping service does a great job in tidying up after you. The rooms are large, comfortable and spotless (although you may have to ensure that your bed linen in changed when you want it to be). Bathrooms are generally very clean. Its not great if you intend to spend most of your time at the Waterfront and on Long Street and there isnt any entertainment close by the hotel. However, Camps Bay with its bars and clubs is about 3 km away. Also the hotel provides a periodic shuttle car to and from the Waterfront so if you can, synchronise your activities to take full advantage of this. You can walk to the Waterfront but be prepared for a very long walk or you can pay for a taxi.
Breakfasts which are served across the road in the refurbished Salt resturant are tasty and thoroughly recommended as a start to the day. Although it is difficult to get dinner reservations for SALT because its takes shameless advantage of the jaw droppingly good view of the ocean.

The staff are friendly and helpful, if you stay for more than two days they will probably remember your name. If you return for another visit, you will be greeted like an old friend and your personal preferences will likely be remembered particularly by the staff at the resturant.
As a lone female traveller, I feel perfectly safe at this hotel the views from the hotel are stunnng. Its my favourite hotel because nothing but nothing beats putting your feet up on your balcony with a glass of south african shiraz to toast the embers of a dying African day.