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“Great hotel, close to water front, friendly staff” 4 of 5 stars
Review of Protea Hotel Victoria Junction Waterfront

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Protea Hotel Victoria Junction Waterfront
4.0 of 5 Hotel   |   Corner Somerset Road and Ebenezer Road, Cape Town Central 8001, South Africa   |  
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Ranked #59 of 103 Hotels in Cape Town Central
Long Beach, California
Top Contributor
117 reviews 117 reviews
40 hotel reviews
Reviews in 60 cities Reviews in 60 cities
64 helpful votes 64 helpful votes
“Great hotel, close to water front, friendly staff”
4 of 5 stars Reviewed June 30, 2014

Very comfortable hotel. Rooms are double (single beds) or single. The pillows and duvets are very comfortable. We had an excellent sleep every night. I loved the shower as it had both very hot and very cold water. Tip for ladies: bring enough hair conditioner as this chain does not provide it. Not sure about other hotels. The room had a desk, flat screen TV, tea pot, reading lamps. Hotel had a very good breakfast buffet with hot and cold breakfast choices. The property has free wi-FI and a small gym. It is located 10 min from waterfront and 5 min walk from an excellent grocery store Spar. We had one day a lunch there: salad bar, salmon sashimi and a pot pie for $10. There is no mini fridge in the room.

Room Tip: 204 was very quiet and faced courtyard
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear Olga P,

Thank you for taking the time to write a review on Trip Advisor regarding your stay at Protea Hotel Victoria Junction Waterfront.

We are always delighted to receive such great feedback. Thank you for pointing out some of our very unique features throughout the hotel. We are glad could make use of them.

We once again, would like to thank you for your comments, and hope to be welcoming you back soon.

Kind regards,
Charl van Wyk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 26, 2014

Great location, nice rooms. Only down side is showers seldom have hot, hot water and internet connectivity can ve slips. Myrtle at reception was great, friendly and efficient.breakfast was terrible: oily, overpriced and bad service. Go across the road to some great restaurants in cape Malay quarter instead of having breakfast in the hotel.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear Geoffrey H,
Thank you for taking the time to write a review on trip Advisor regarding your recent stay with us. I am delighted to hear that the STAFF were so friendly and efficient.

Your commendations of Myrthe in particular are highly valued, and I wish to assure you that we have congratulated her for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations and to improve our service standards and facilities when necessary. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Victoria Junction again soon.

Kind Regards,
Charl van Wyk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2014 via mobile

turned up to hotel.. good check in process.. internet problematic and cold showers.. myrthe and aden at check in were great along with monelisa and particularly noteworthy was sibu and his polite manner.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear Geoffrey H,
Thank you for your words of appreciation. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible, please be assured that your comments have been discussed in detail with the relevant management and departments .

We would, therefore, like to thank you once again for your comments and look forward to welcoming you back in the not too distant future.

Kind Regards,
Charl van Wyk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 19, 2014

We booked at the hotel and once we arrived, we were told that the hotel is full and "our room" had an incident(this is only after about 20min waiting with no noise from the reception about what and why. So the hotel booked us in another hotel, about 30km away. We were not impressed by the whole experience and also felt like we got an "second hand deal, but charged for a new deal".

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strand, Western Cape, South Africa
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 13, 2014

Took my wife for surprise mid week stay over and due to being a Pro Kard member thought it well to use the ever consistent protea hotels group and could secure a room at Victoria Junction. We are from out of town so the waterfront is always a great place to visit. Upon check in we overheard another guest complaining about someone already occupying the room he was booked in... We had to use the stairs as 1 lift was not working and there was a corporate group in the hotel so the working lift was very busy. Long story short... Access card had to be re - programmed 3 times before we could access room first time. By this time I was tired from using the stairs so often... While changing for dinner, another guest opens our room door and claims she was also booked in the same room... Clearly their room booking system was out of sync and i had to complain at reception to avoid someone accessing our room while we are at dinner... Manager quickly tried to hand me a bottle of champagne and said that they will ensure it wont happen again... Too late because upon our return to our room the access card was again not working... Stairs for the 5 time to get it sorted... Not returning to this hotel again...

Room Tip: Lock the inside of the door to ensure nobody else access your room
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear Jannie S,

Thank you for taking the time to write a review on Trip Advisor regarding your stay with us. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings.

We hope that you will consider staying with us again and afford us the opportunity to redeem ourselves.

Kind regards,
Charl van Wyk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 8, 2014

We spent two nights here in April 2014 and have nothing but good things to say about the hotel. We were upgraded to a loft apartment which was lovely (for Prokard members upon request at check in) and Breakfast (additional charge : 50% off for a prokard member and guest) was hearty and worth filling up on before heading out. location of the hotel is ideal, close to the waterfront and easy to locate. ample parking available.
we did have a problem with the in room spa service, however this was addressed and rectified in that upon our next stay we will be receiving the treatments we had originally booked on the house.
The staff where extremely pleasant even when I felt like I was being a bit of a nag, they never once presented me with a bad attitude. Will be back again at the end of May!

Room Tip: 1.we had a pool view and semi obstructed waterfront/ocean view, i suspect the other side of the hote...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear S_Gangz,

Thank you for taking the time to write a review of your stay with us on Trip Advisor. We are overjoyed to receive such positive feedback from our GUESTS.

Thank you for your awesome comments regarding our Loft Apartments, we are glad you enjoyed your stay in one of them; as well as made use of the Hotel’s central location in relation to the V&A Waterfront.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We hope to be welcoming you back soon!

Kind regards,
Charl van Wyk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
97 reviews 97 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 4, 2014

Everything works!close to waterfront (5 min. Drive)and green point.
Easy in,out parking comfortable rooms,and very courteous staff.
We were even given a free upgrade,the suites are top notch.they
Even have nespresso machines!a nice touch?Room service very fast.

Room Tip: Definitely get a suite if possible.It is 2 stories,and the little extra It normally costs worth it...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHVJ-GM, General Manager at Protea Hotel Victoria Junction Waterfront, responded to this review, October 7, 2014
Dear Mattata1,

Thank you for taking the time to write a review on Trip Advisor regarding your stay at Protea Hotel Victoria Junction Waterfront.

We are delighted to hear you enjoyed your stay with us! Thank you for your comments on our Loft Apartments, we are very pleased you enjoyed your stay in one of them, as well as pointing out one of its very unique features - the Nespresso Coffee Machine.

Your interest and comments are much appreciated and we hope to be welcoming you back soon.

Kind regards,
Charl van Wyk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Victoria Junction Waterfront

Address: Corner Somerset Road and Ebenezer Road, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Cape Town Central
#36 Business Hotel in Cape Town Central
#50 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Victoria Junction Waterfront 4*
Number of rooms: 172
Official Description (provided by the hotel):
Situated in the urban landscape of Greenpoint, one of Cape Town’s trendiest suburbs, The Protea Hotel Victoria Junction’s location offers easy access to major Cape Town tourist attractions as well as the CBD, the Cape Town International Convention Centre and the V&A Waterfront for GUESTS staying on business. Our in house, Connexxion Restaurant is the perfect option for guests on the go. The breakfast buffet remains of international standard with a huge variety of items to choose from and for your convenience – breakfast hours over weekends are extended so you can sleep in! The Hotel provides a new contemporary urban lifestyle where you can live, work and play within a 5 kilometre radius. Walk to the Cape Quarter Lifestyle Centre and the Greenpoint Park or cycle on the new pedestrian and cycle ways. Catch a MyCity bus or the red Cape Town Tourism bus to visit Clifton, Camps Bay beach or as far as Simon’s Town and Constantia! All the bedrooms feature sleek, modern design that offer environmentally friendly lighting, water-saving rain showers and energy efficient entertainment options like the Bravia LCD screens and iPod docking stations. International adapter installations also improve services to our International GUESTS. Protea Hotel Victoria Junction - a contemporary urban lifestyle! ... more   less 
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Also Known As:
Protea Hotel Cape Town
Protea Hotel Victoria Junction Waterfront Cape Town, South Africa
Victoria Junction

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