My husband and I stayed at the Cape Milner for three nights at the beginning of February. It was very disappointing for a few reasons:
We were travelling with friends and despite having booked two rooms via the hotel website they had only organised 1. I had to provide a copy of my reservation details to get it sorted.
Our friends were placed in a second floor room (avoid those numbered 210 to 215) which is on the same level as the pool and bar - and people were partying until 5.00am. To be fair they asked for, and got moved - but no apologies from hotel - even stated that in moving them to the front of the hotel they would get traffic noise so may be no quieter - luckily it was.
We were told when we arrived that they had complimentary shuttle around Cape Town., however when we tried to book on Saturday morning we were told he was on holiday. .. and did not return until monday.
My husband had to use the internet a couple of times - the second time he got asked for money (only 25 rands) when it is maketed as being "free".
We asked them to organise a taxi back to the airport after discussing with the receptionist how long it would take in the rush hour to get us there at 5.30pm. They suggested a 4.45pm pick up which we agreed to - and then proceeded to call us at 4.45am to tell us our taxi had arrived!
Finally - on checking out we asked for our incidental costs to be pulled together and split across two rooms. At this point they could not divide by two and we were overcharged - luckily my husband noticed this and we got a refund sorted.
The rooms are fine (not great)and nowhere near nice enough to have to put up with such poor service.
I'd avoid!










