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“Afternoon tea at The Nellie ” 4 of 5 stars
Review of Belmond Mount Nelson Hotel

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Belmond Mount Nelson Hotel
5.0 of 5 Hotel   |   76 Orange Street | Gardens, Cape Town Central 8001, South Africa (City Bowl)   |  
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Ranked #13 of 103 Hotels in Cape Town Central
londont
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
122 helpful votes 122 helpful votes
“Afternoon tea at The Nellie ”
4 of 5 stars Reviewed April 11, 2014

Took mom and friends for an early mothers day treat and yea is served Buffet style with equal savoury and sweet balance. It is expensive but a treat one should indulge in. Staff courteous and hotel is olde world... Had valet parking...

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 29, 2014
Thank you for your review of our Afternoon Tea. Hope your mom enjoyed her early Mothersday spoil! We are introducing a new tea service from the 1st of May that will make this indulgence even more special. We hope to welcome you back when you visit Cape Town again.

Warm regards
Louise Pheiffer (on behalf of our General Manager, Xavier Lablaude)
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835 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2014

Our recent stay at the Mount Nelson (Nellie to the locals) was excellent. The rooms, service and food were all 5 star level. The staff went out of their way to make us feel wanted and appreciated. The buffet breakfast was to die for, so be hungry if you seek it out. Numerous types of fruit, meats, pre-cooked and custom cooked dishes and a wide range of cereals and nuts to choose from. We had a wonderful view of Table Mountain from our room, so that was a real plus. The bed was very comfortable and the hotel is set back from any busy streets, so it is quiet.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 25, 2014
Thank you for your wonderful review, we look forward to welcome you back to Cape Town again soon.

Warm regards
Louise Pheiffer (on behalf of General Manager, Xavier Lablaude)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cradle of Humankind World Heritage Site, South Africa
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2014

Mount Nelson is a beautiful hotel and seems well-run. So well so, in fact, that I thought there was absolutely no need to use the safe in the room. It turns out that I was (probably) wrong. When I went to check out, I found my credit cards in my suitcase but the cash (previously clipped to the credit cards) was missing. I can't be sure, but it seems pretty likely that the cash was taken by a worker. The manager interviewed the seven(!) different people who had been in my room over three days, but nothing came of it.

Otherwise, I highly recommend the hotel!

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2014

Served buffet style with a fantastic choice of teas
We where there over 3 hours it was so lovely
Staff, food and surroundings awesome.
We where encouraged to try a different variety of tea each time we asked for a fresh pot and to visit the buffet as many times as we wished

Room Tip: We only went for afternoon tea
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 24, 2014
Thank you for sharing your experience with us; Afternoon Tea is indeed an occasion at the Mount Nelson Hotel. We seasonally change the offering as to offer our guests a fresh and decadent buffet every time they visit us. We look forward to welcome you back again soon, and you can sample something new and tasty.

Warm regards,
Louise Pheiffer (on behalf of General Manager, Xavier Lablaude)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 5, 2014

We stayed at the Mount Nelson for just under a week. Upon our arrival we were offered some sparkling wine and were pleasantly surprised by being upgraded to one of the small bungalows with a private garden. All the staff without exception was lovely and really helpful. During our stay we enjoyed many nights outside on the terrace sipping their innovative and delicious cocktails. The Planet Restaurant is absolutely delicious. We also experienced the famous afternoon tea which was absolutely exquisite, with a wide range of sweet and savoury options and an equally wide range of teas to chose from. Lastly - the experience at the spa was wonderful. I would highly recommend this hotel and very keen on coming back.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 24, 2014
Thank you for your review and the recommendation - we look forward to welcoming you back again soon!

Warm regards,
Louise Pheiffer (on behalf of General Manager, Xavier Lablaude)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2014

I stayed here for 2 nights on business. The room is very nice with full of traditional items as room decoration. I particularly liked the extremely spacious bathroom. I saw some tiny ants but didn't bother me much. The service is excellent. Everything I used in the morning was taken care of and back in the original spot by mid day. I had a car service but I think it's easy to get around since it's near one of the main streets.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 24, 2014
Thank you for taking the time to share your review with us. We hope to see you back again soon for some rest and relaxation this time! Come and enjoy the leisure facilities and activities we have on property also in and around Cape Town.

Warm regards,
Louise Pheiffer (on behalf of General Manager, Xavier Lablaude)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opatija, Croatia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2014

Staying at this hotel is one of my favorite memories of travelling to South Africa. Beautiful colonial estate with gorgeous breakfast terrace and garden, wonderful spacious rooms and excellent staff. I attended a wedding at this hotel, and stayed for 4 days. On arrival I was upgraded to the most wonderful suite across the main building separated from my friends however, separate entrance, spacious suite, marble bathroom with luxury treats and i-docking station made me feel truly pampered. For someone who appreciates old world luxury hotel style, this hotel is a perfect choice. I will most definitely return.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this review, April 4, 2014
Thank you for your wonderful review of the hotel and we are looking forward to welcome you back again soon.

Warm regards,
Louise Pheiffer (on behalf of our General Manager, Xavier Lablaude)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Mount Nelson Hotel

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cape Town Central
#3 Spa Hotel in Cape Town Central
#8 Family Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Set in the vibrant heart of Cape Town, Mount Nelson Hotel offers easy access to all that’s happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Mount Nelson Hotel offers the perfect combination of leafy tranquillity and contemporary buzz.Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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