Chantel in reservations did all the confirmation for my stay this time,and was as accurate as ever.
The hotel car was waiting for me when I arrived at the airport,and whisked me back to the Nellie.The drivers are friendly and professional,and ensure they get you whereever you are going safely and to time.
I arrived mid-morning,so I was aware the room may not be ready.I just locked my valuables in a safe,got out of my travel togs and lounged by the pool until it became a bit windy in mid afternoon.By which time the room was all sparkling with my usual wonderful view of the mountain from the balcony on the 4th floor.The room is of a very high standard with old world charm,but all the modern facilities you need-free wi-fi,a wall full of international plug sockets,so you can keep everything charged.After I was unpacked my next port of call was to the amazing Librisa spa.This is a beautiful spa,with large treatment rooms as well as a beautiful conservatory,where you can relax before and after your treatments.The sauna is also a good option.Fairoza and Yoscha did my bookings efficiently and with good humour.Natalie did the bulk of my treatments,but Thamba did the odd one as well.Both were excellent.I always reckon the sign of a good masseuse is how well you sleep after it.The certainly succeeded in this.
I start my day burning calories in the beautiful gym,this is like the spa a beautiful building with lots of natural light.This is followed by an indulgent breakfast,where the buffet is packed with fresh fruit,cold meats.fish,cheese.
The kitchen will heat up your croissants for you,cook you eggs to order and will usually meet any reasonable request.Margaret and Katie are true stalwarts having been here for years,while Crystal ensures you get a good table.
The pool team ensure your bed is laid out,and will bring refreshments to your chair throughout the day.They are happy to chat or let you sleep and relax.
The early evening before dinner is usually spent in the Planet bar,where Benson makes sure the glasses are chilled,and the drinks are as requested.
Dinner in Cape town is a great pleasure there are so many great restaurants.I stayed 9 nights this time and went to nine different restaurants.The food is fantastic whether you go to Constatia,into town or venture out to Paarl it is hard to have a bad meall!!The local wines are amazing.
I know I will upset Patrick on reception when I say the true stars of the front office team are the concierge desk,they make everything happen,whether it is restaurant booking,shopping for the mundane things like toothpaste and suncream-nothing is too much trouble.Jo-anne,Byron,Althea and Michelle are very different in character,but have one thing in common the can do attitude.No matter how bizarre the request(and I do have the odd strange request),they can usually do it.
The housekeeping is of a high quality,keeping the bedroom immaculate.
The management are always about talking to guests and getting feedback,Joey is good laugh,and knows the regulars very well.
I must also mention Debbie who organised my cocktail party,and ensured I just had to turn up to greet my guests without worrying about pouring drinks etc!!!
The thing that I really like is that everyone is accessible,because inevitably the odd thing will not always go to plan,but a quiet word with the right person away from the public gaze gets it sorted.Xavier the GM must take credit for this open door policy.
Wonderful grounds, a comfy bed,great facilities and friendly staff what more could you ask from a hotel.This is a piece of magic in a magical city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.