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Mount Nelson Hotel by Orient-Express: Traveler Reviews

5.0 of 5
76 Orange Street | Gardens, Cape Town Central 8001, South Africa
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Mount Nelson Hotel by Orient-Express
Ranked #15 of 121 hotels in Cape Town Central
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509 reviews from our community

Traveler rating
    413
    55
    24
    9
    8
See reviews for
Families
81
 
Couples
242
 
Solo
20
 
Business
79
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Taunton, United Kingdom
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Luxury, Elegance, Class”
5 of 5 stars Reviewed December 18, 2012

The Mount Nelson is one of the best hotels we've stayed at in the world and is even better thatn Raffles in singapore. Gasp - I hear from some people but seriously the Mount Nelson has the edge. There is nothing I could possibly fault about the 'Nellie' and we will keep going back because it just doesn't get any better than this. When you are sitting by the pool and enjoying a cool drink it's as close to perfection as you'll find. The rooms are delightful, nothing is too much trouble for the staff and the Head Concergie is a Master even at such a young age. We ate out most of the time because there are so many lovely restaurants in Capre town that you have to visit but the Hotel provides a chauffeur car service where you are taken to the restaurant, you call when you want collecting, and there's your driver waiting to take you back to the Nelson. How lovely is that!

I could write pages on just how good this hotel is but don't take my word for it. We stayed there when the film Invictus was being filmed in and around Cape Town. Morgan Freeman was staying at the hotel and Noel Gallagher was also there enjoying the pool with his family. No-one bothered them and that's the sign of a good hotel when any guest can enjoy luxury without any hassle. I can sum up the Nelson Hotel in just a few words. "Go and stay there - you'll absolutely love it."

Room Tip: They are all superb. Don't worry for a second.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jedburgh, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Cape Town luxury”
5 of 5 stars Reviewed December 17, 2012

This hotel is quite outstanding for it's accommodation, service and food. The setting at the top of Government Avenue is ideal for walking into the centre of the city. The facilities are excellent and the staff most helpful. Do not miss afternoon tea but be sure to book beforehand as it is very popular. The Planet Bar is a must even if just to soak in the ambience. The restaurant is much improved since we last visited and the meal one of the best due to the quality of the food, the attention of the staff and the help of the sommelier.

Room Tip: Some rooms are in adjacent buildings. Those in the main building more convenient particularly in in...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gloucester, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“An outstanding hotel with faultless service”
5 of 5 stars Reviewed December 12, 2012

The Mount Nelson is everything it is cracked up to be! It really is the most beautifully run hotel, the service is faultless, breakfasts wonderful and was the most magical end to a lovely trip to SA. I could not recommend it more and will definitely be back. What a great hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Lovely tea service”
5 of 5 stars Reviewed December 11, 2012

We didn't stay in the hotel. So, this review is only for the afternoon tea, which is consistently listed as one of the best in the world. I enjoyed the experience. Unlike most afternoon teas I've been the sandwiches and pastries are served on a giant buffet (rather than the 3 tiered plates). The ambiance was beautiful, and I thoroughly enjoyed my time there.

Stayed July 2012, traveled with friends
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Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Perfect”
5 of 5 stars Reviewed December 8, 2012

We have just returned from our annual stay at this wonderful hotel, and it gets better and better. We have the same delightful room every year, and only one small point is that the wifi is a bit variable. The warmth and welcome of the staff is completely unsurpassed. It is always a pleasure to have such great interaction too with some of the staff that are not always available to customers e.g the wonderfully knowledgeable gardeners, whose hard work certainly adds to the quality of our stay. This year there are some fantastic sculptures on show in the grounds with a map inviting you to visit them. The Bistro has been revamped for the better. Finally let me say that the service, food and ambiance are quite superb. We hope to be able to make this our holiday destination for many years to come. Thank you Mount Nelson

Room Tip: Some but not all rooms have balconies.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mount Nelson Hotel by Orient-Express

Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Mount Nelson Hotel By Orient-Express Cape Town, South Africa
Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Cape Town Central
#7 Romantic Hotels in Cape Town Central
#8 Family Hotels in Cape Town Central
#14 Luxury Hotels in Cape Town Central
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Set in the vibrant heart of Cape Town, Mount Nelson Hotel offers easy access to all that’s happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Mount Nelson Hotel offers the perfect combination of leafy tranquillity and contemporary buzz.Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city. ... more   less 
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Mount Nelson Hotel by Orient-Express
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