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Mount Nelson Hotel by Orient-Express: Traveler Reviews

5.0 of 5
76 Orange Street | Gardens, Cape Town Central 8001, South Africa
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Mount Nelson Hotel by Orient-Express
Ranked #15 of 121 hotels in Cape Town Central
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509 reviews from our community

Traveler rating
    413
    55
    24
    9
    8
See reviews for
Families
81
 
Couples
242
 
Solo
20
 
Business
79
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Perfect”
5 of 5 stars Reviewed December 8, 2012

We have just returned from our annual stay at this wonderful hotel, and it gets better and better. We have the same delightful room every year, and only one small point is that the wifi is a bit variable. The warmth and welcome of the staff is completely unsurpassed. It is always a pleasure to have such great interaction too with some of the staff that are not always available to customers e.g the wonderfully knowledgeable gardeners, whose hard work certainly adds to the quality of our stay. This year there are some fantastic sculptures on show in the grounds with a map inviting you to visit them. The Bistro has been revamped for the better. Finally let me say that the service, food and ambiance are quite superb. We hope to be able to make this our holiday destination for many years to come. Thank you Mount Nelson

Room Tip: Some but not all rooms have balconies.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lingfield
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great”
5 of 5 stars Reviewed December 4, 2012 via mobile

Its definitely best hotel in SA we stayed in. Perfect check in with glass of wine, lovely room, awesome pool and perfect service! And even the sink falling out on my partner legs on our bathroom did not get us out of the mood!!!!:)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Barcelona, Spain
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“The tea service... Amazing!!!”
5 of 5 stars Reviewed December 3, 2012

We didn't stay in the hotel so this review is only for the very-well-known tea service, recommended around Cape Town as one of the bests that you can find.
I am not dying for the tea, but I have to say that th different options I found here, the kind staff, all the different options which came along with the tea (free buffet with zillions of dishes) made me enjoy every second that I spent there. The gardens were also beautiful and everything for a very affordable price
I recommend you to make a reservation first and wear clothes accordingly.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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Bristol
2 reviews
Reviews in 2 cities Reviews in 2 cities
“brilliant”
5 of 5 stars Reviewed December 3, 2012

We spent an unforgettable four nights at this wonderful hotel. We were upgraded on arrival to a classic suite which was just the icing on the cake. The staff were very friendly and helpful, we had two excellent meals at the hotel and at my wife's insistence the famous afternoon tea which lived up to its reputation. We will be saving up for another visit!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“A wonderful place”
5 of 5 stars Reviewed November 30, 2012

Great rooms, service, food and atmosphere. Would definitely stay here again! Byron, the concierge, was a huge help. Booked us a tour to Cape of Good Hope, etc. for a reasonable price. Also the hotel allows you to use their shuttle car when available. The hotel is also a stop for the Hop On and Off Bus, so that's quite convenient.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mount Nelson Hotel by Orient-Express

Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Mount Nelson Hotel By Orient-Express Cape Town, South Africa
Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Cape Town Central
#7 Romantic Hotels in Cape Town Central
#8 Family Hotels in Cape Town Central
#14 Luxury Hotels in Cape Town Central
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Set in the vibrant heart of Cape Town, Mount Nelson Hotel offers easy access to all that’s happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Mount Nelson Hotel offers the perfect combination of leafy tranquillity and contemporary buzz.Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city. ... more   less 
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Mount Nelson Hotel by Orient-Express
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