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“World class” 5 of 5 stars
Review of Cape Grace

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Cape Grace
5.0 of 5 Hotel   |   West Quay Road | Victoria & Alfred Waterfront, Cape Town Central 8001, South Africa   |  
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Stay 5 and Save 25%
Ranked #8 of 103 Hotels in Cape Town Central
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“World class”
5 of 5 stars Reviewed October 13, 2010

Spent three days at the Cape Grace on a holiday. It is, as other reviewers have noted, nearly perfect in every respect. Service is attentive and conscientious without being fussy or intrusive. The staff (both at the concierge desk and through to the waitstaff and maids) were not only helpful, but also warm. The rooms are spacious and exceedingly well appointed. I've stayed in top class hotels around the world, but the Cape Grace is unique in its (at least in my case) attentiveness to every guest and boutique hotel personal touch, while still having the amenities and privacy of a larger luxury hotel. Also, the hotel offers free transfer service within 15 or 20k, which is an unbelievable perk and luxury. In particular, I'd like to thank drivers Ricky and Trevor and Elsa at the concierge desk, who were really helpful and personable during our stay.

Stayed October 2010, traveled as a couple
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1,140 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Palm Beach, Florida
Top Contributor
170 reviews 170 reviews
37 hotel reviews
Reviews in 53 cities Reviews in 53 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 5, 2010

Perfect location, unbelievable staff, beautiful accommodations, private 750il car service for guests, surrounded with excellent restaurants and shopping. (Ex: The grilled calamari at Sevruga is awesome). Lovely breakfast and room service options on premise. What else can I say but perfect experience, none better. Enjoy...

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 3, 2010

This is a beautiful hotel with great service and a wonderful location!

Granted my mother and I were upgraded to a beautiful suite - but even if we hadn't been I'd have still rated this hotel a 5!

The breakfast was fabulous. The staff knew our names within a day.

Free Wi-Fi in the rooms!

Nothing was left wanting at the Cape Grace!

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
65 reviews 65 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 29, 2010

The Cape Grace is one of the best, if not the best boutique hotel I've ever stayed in. It stays true to the category it's in: if you don't mind paying 350+ GBP per night for a standard room, then you'll get the privileges you would expect from paying that price:

The outside, entrance, corridors and rooms are superbly decored, by hand. Litterally hand paintings on the walls. Embroided pillows with your name on it if you visit often. The best minibar I have ever witnessed (it's a double minibar and its fully stocked with, well, everything I could think of). The most attentive service I have ever received without ever feeling 'spied on' or being part of something that's 'too posh'. True understanding from the management to the staff of what makes a great hotel. Very, very spacious rooms with a walk-in closet. The best location for an hotel near the city center.

Is it perfect? I think at that price point it approaches perfection, hence the 5 stars everywhere. I might have wanted a larger television with a better satellite service, and perhaps they could consider marrying more 'high tech' elements to their existing 'classical' feel. The view on the run down harbor (a working harbor) were quirky but not that fantastic (I understand you can get a room with a view on Table Mountain instead and would recommend you do so)

Highly recommended. I think this is particularly suited for someone who might be used to the 'identikit' 5 stars with no soul and wanted to spend a little more for a much, much more personal and unique experience.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hawaii
1 review
5 of 5 stars Reviewed September 24, 2010

Wonderful hotel, all of us loved this hotel, the location is unbelevieble with the high quality of the food,
I have nothing but wonderful things to say about Cape Grace hotel and their employees.
We are always greeted with a beautiful smile from Mery at the front desk. She is such a joy to deal with....extremely professional and willing to accommodate you.
The rooms are extremely clean and bright as are the common areas .

  • Stayed October 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cape town
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2010

This is the best hotel I have ever had the pleasure of staying in. The staff were phenomenal. Six perfect nights.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mexico City, Mexico
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 1, 2010

We stayed 3 nights at this hotel at the end of our holiday in South Africa. We had already experienced some fairly high class hotels and very impressive service, but this place still managed to stand out. One example of their friendly and attentive service was when we came back from a run along the waterfront and as we were stretching out on a side wall the front office staff came out with chilled bottles of water for us. Another example was when we mentioned to one of the chauffeurs, Neil, that we were interested in buying some local jazz. The next day there was a typed list of local artists and musics shops in our room. The hotel has a complimentary chauffeur service for a drop-offs and pick-ups around town, which is very handy for sampling the local restaurants.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Grace

Address: West Quay Road | Victoria & Alfred Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#3 Business Hotel in Cape Town Central
#4 Romantic Hotel in Cape Town Central
#8 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Cape Grace 5*
Number of rooms: 120
Official Description (provided by the hotel):
Nestled on a private quay between the working harbour of Cape Town’s bustling Victoria & Alfred Waterfront and the serenity of an international yacht marina, Cape Grace is a welcoming and gracious sanctuary of tradition, sophistication and contemporary comfort. ... more   less 
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Also Known As:
Cape Grace Hotel Cape Town Central
Hotel Cape Town
Cape Town Grace
Cape Grace Cape Town, South Africa

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