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“Fabulous… superb service and great location” 5 of 5 stars
Review of Cape Grace

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Cape Grace
5.0 of 5 Hotel   |   West Quay Road | Victoria & Alfred Waterfront, Cape Town Central 8001, South Africa   |  
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Ranked #7 of 102 hotels in Cape Town Central
Conwy, United Kingdom
Top Contributor
79 reviews 79 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
136 helpful votes 136 helpful votes
“Fabulous… superb service and great location”
5 of 5 stars Reviewed November 5, 2009

As the holiday to South Africa was to celebrate my 60th birthday I wanted to have a memorable time and stay somewhere special, I could not have booked a better hotel in Cape Town.
Cape Grace is situated in a great location adjacent to the marina with stunning views of Table Mountain and a short walk to the vibrant waterfront with hundreds of shops and restaurants. We felt safe walking even at night with a high visibility of security present.
Cape Grace is a fabulous hotel beautifully decorated with smiling friendly staff. Wherever we went in the hotel or whatever question we asked nothing was too much trouble and everyone went the extra special mile to give exemplary service especially Tanya Wall ( senior guest liaison) who greeted us at check in and took care of our every need during our stay.
Our room was spacious, comfortable with every home comfort and terrific views over the yacht marina and Table Mountain. A giant plasma TV could be watched from a 3 seater settee and two comfy arm chairs. A writing desk and chair was separate from a dining table with four chairs lit by a majestic chandelier. A side table had four decanters of sherry , whiskey, brandy and port. The bathroom was vast with separate shower and bath, twin sinks and separate WC. The toiletries were Charlotte Rhys and even had shaving cream. Numerous thick and soft towers were provided with additional separate ones for the swimming pool or our terrace Jacuzzi. The large bedroom with its very comfy king size bed had a walk in wardrobe with plenty of hanging space , shelves and a room safe. Another giant plasma TV was housed on a cabinet with more storage space. The bedroom, bathroom and lounge all had French doors leading onto a balcony or terrace with fantastic views over the marina and Table Mountain. If you want the best experience Cape Grace is “THE “ venue. One of the best hotels I have stayed in around the world

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Plettenberg Bay, South Africa
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2009

This would have been our 4th stay at The Cape Grace, but our first since the new look, all we can say is "WOW" !!!!
The first thing you notice is the massive floor to ceiling painted mural depicting life in the Cape during the time of the Dutch East India Company.
For anyone looking for an authentic South African experience (and not just another 5 star hotel that could be anywhere in the world) the Cape Grace is definitely it.
Those chandeliers are worth the visit, very quirky and totally different. We had drinks at the Bascule bar (when the weather is good you have the option of sitting out at tables under umbrellas with a view of table mountain and the yachts leaving for day trips). We ate at the Signal restaurant on our 2nd night and had one of our best fillets ever. The restaurant comes alive at night, and with a string quartet playing – just set the mood. Our 3rd night was room service (we had had a busy Sunday) how refreshing to see a mix of tapas on the room service menu; we ordered a few options and were not disappointed.
The breakfast buffet or hot menu choice, has everything you could possible want, Oh and those cappuccino’s, one every morning at breakfast and one in the lounge/library with the papers, what a way to start the day. Without doubt our best cappuccino in Cape Town – and we should know.
We could carry on about great location blah, blah, but what truly sets the Cape Grace apart is the management and staff - nothing is too much trouble and everybody has a smile, as they say happy staff, happy guests.
We extended our stay for another night as we could not drag ourselves away…..............TOTALLY AWESOME, well done guys............Can’t wait to return.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exmoor
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 5, 2009

Everything you expect from a 5 star hotel. The location was the best part because it was a short walk to the waterfront and short car drive to the botanical gardens. Also, they will provide a car to take you to/from Tabletop Mountain. You will need to take the trip as soon as the mountain top is clear because it can change very quickly.
If you want luxury and convenience, stay at Cape Grace.

  • Stayed November 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tring
Top Contributor
112 reviews 112 reviews
56 hotel reviews
Reviews in 77 cities Reviews in 77 cities
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed October 2, 2009

We stayed at the Cape Grace on the final leg of our South African trip and had a great time. The rooms have a nice minimalistic decor and the hotel restaurant serves delicious meals. It has a top location on the V&A Waterfront but what stroke me the most about the place is the high standard of service. On the last day my partner suffered from a migraine and without any additional charges we were given a room for the afternoon until we had to leave for the airport. Top customer service! There is also a good spa along with a lovely pool area.

  • Stayed November 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Juan, Puerto Rico
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 14, 2009

Cape Grace is a beautiful hotel. The room we had was huge, newly refurbished and very comfortable. The staff was warm and helpful; always smiling. They offer guests a great service: free transportation in a BMW Series 7 sedan to any place within 10 miles of the hotel. The only drawback was the food. It was just okay, not what I would expect from a 5 star hotel.

  • Stayed September 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2009

Cannot praise this hotel enough!! It was the first stop on our 3 week S.A. trip and was a joy to stay in. The hotel is beautifully decorated having been recently renovated, all the staff are wonderful - very friendly and so helpful, nothing was too much trouble. The staff at the front desk were very helpful in recommending and booking dinner reservations and a great added touch was the hotel's complimentary chauffer service which we used to drop us off and pick us up from our dinner reservations.

The a la carte breakfast was very good and it was lovely to sit over-looking the marina and table mountain. Location of the hotel is fantastic right on the V&A Waterfront. You can also get tickets for table mountain from the desk in the reception and avoid the queues at tale mountain ticket office.

This hotel is definitely one of the best city hotels we have stayed in.

  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2009

I stayed at The Grace for my recent birthday, and had my expections exceeded from the time i walked through the front door!
My partner and i were booked on an early flight into town and arrived at the hotel super early. We were advised that our room was not ready but they would work on it! This was not a problem as i was aware the room might not be ready and went for a walk. Not even 30 mins later, i got the call saying that the room was ready, and i may check in.

The room (although not to my style) was beautifully presented and a breath of fresh air compared to certain hotels just down the road!

Service is from another world, all staff is switched on to service and no request is too unattainable!

Food- Magnifficent and the bar definately took a bite from my wallet but this was unfelt as service was brilliant, i just not want to leave Bascule... i would rent space there if possible.
My birthday was blown out of proportion at the hotel, and ive never experienced that before!! I felt so at home, and even the friendly housekeepers were aware that it was "my day"- and i must thank all there for my little birthday gift!...

Ive always loved Cape Town, and have now founf my favorite hotel in the world!! Keep it up guys!

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Cape Grace

Address: West Quay Road | Victoria & Alfred Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cape Town Central
#2 Family Hotel in Cape Town Central
#3 Business Hotel in Cape Town Central
#5 Romantic Hotel in Cape Town Central
#7 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Cape Grace 5*
Official Description (provided by the hotel):
Nestled on a private quay between the working harbour of Cape Town’s bustling Victoria & Alfred Waterfront and the serenity of an international yacht marina, Cape Grace is a welcoming and gracious sanctuary of tradition, sophistication and contemporary comfort. ... more   less 
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Also Known As:
Cape Grace Hotel Cape Town Central
Hotel Cape Town
Cape Town Grace
Cape Grace Cape Town, South Africa

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