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“Hmmm not the usual brand standard” 3 of 5 stars
Review of Garden Court Nelson Mandela Boulevard

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Garden Court Nelson Mandela Boulevard
3.0 of 5 Hotel   |   Cnr. Melbourne & Coronation Roads | PO Box 2979, Cape Town Central 8000, South Africa (Formerly Garden Court Eastern Boulevard)   |  
Hotel website
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Hotel amenities
Special Rate
Sunbreaks Summer Campaign
Ranked #60 of 103 Hotels in Cape Town Central
South Africa
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Hmmm not the usual brand standard”
3 of 5 stars Reviewed October 22, 2012

This hotel was a disappointment. I'm used to the other Southern Sun (now Tsogo Sun) hotels, where the service and facilities are excellent.
This hotel just did not live up to my expectations.
The crockery and cutlery in the dining room were dirty at breakfast.
It took several phone calls to have the safe in the room fixed (first of all, the switchboard didn't answer after several attempts). When the technicians arrived, they attended to the problem swiftly and efficiently.
I would rather stay at one of the other hotels in the group which is far better value for money.

Room Tip: Ask for a bay view room rather than one facing the houses of the suburb. It's located in an int...
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  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, October 25, 2012
Dear RevaB

Thank you for taking the time to complete the survey and your valued feedback. We will address the short-comings to ensure future stays are up to standard.

Kind Regards

Hennie Senekal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    51
    68
    30
    11
    5
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45
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7
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Cape Town
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 4, 2012

This hotel has been around a long time and the rooms are big and the passages wide. Comfortable beds. It has been kept up to date and is a good value for money central hotel. You would need a car though as it's not on a transport route but it is close to town and the V&A Waterfront. Cheaper rates on weekends. Good breakfast, friendly staff, nice pool area.

Room Tip: Ask for a sea-facing room.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, October 6, 2012
Dear Marion Cape Town

Thank you very much for taking the time to complete the review on tripadvisor. We hope to welcome you back in the near future.
Kind Regards

Hennie Senekal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape town
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 7, 2012

I have stayed a few times at this hotel and every time I am amazed at the friendliness of the staff! There is always a smile when you pass reception ! Every time I asked them for a top floor room with a view of the harbour , they went out of their way to accommodate my request. ( We come from a very flat area!!) With staff like this, what a pleasure to be back when the pocket can afford it! I WILL BE BACK !!!!!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, September 10, 2012
Good Day Hermann21

Thank you for taking the time to write the Tripadvisor review and your positive feedback. We look forward to welcoming you back at Garden Court Nelson Mandela Boulevard in the near future.

Kind Regards

Hennie Senekal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Top Contributor
122 reviews 122 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 4, 2012

This hotel offers lovely views of the harbour or of Table Mountain. The rooms are comfortable and clean and for the business person, there is plenty of room to work and to recharge the various electronic essentials with which we travel and my bed was really comfortable. The food is good, although the cheese plate on the buffet is extremely disappointing, specialising in "plastic cheese".

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, September 7, 2012
Dear Antpietermaritzburg

Thank you for taking the time to post your review on Tripadvisor. We will definetly look into improving the cheese platter. We look forward to welcoming you back at Garden Court Nelson Mandela Boulevard.

Kind Regards

Hennie Senekal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south africa
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 10, 2012

Spent a long weekend over the Easter period at this hotel. One thing for sure is that this hotel has the perfect location. Its a 5 min drive into the city and waterfront area. easily accessible onto the routes for Camps Bay and Hout Bay. The hotel itself is clean and neat. Rooms are the average size for a Garden Court. Bathrooms are old but well maintained. Please ask for a room facing the waterfront and the others face the residential area and can be a bit boring! Parking is free. Breakfast was rather disappointing...firstly we had to wait 15 mins for a table. Food was average, it was a mission trying to get a cup of coffee as no clean cups were available. We asked over 5 times and eventually just gave up. Staff are cold and rather moody during the breakfast serving. Tables were also untidy. It seems like the hotel lacks sufficent staff to cater for the morning rush. Pity! Reception staff on the other hand are very helpful. All in all is a hotel with decent rates and an excellent location.

Room Tip: great views
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, August 24, 2012
Good Day Yosh00

Thank you very much for writing the review. We would like to apologise for the lack of service delivery to you during your stay , we have addressed the areas of concern and hope to see you back at the hotel in the future.

Kind Regards

Hennie Senekal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, Italy
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 10, 2012

Ggod place, easy to reach, free parking, nice rooms and a very good choice for breakfast. Unfortunately internet access was very expensive. We stayed there for 5 nights. You need a car to reach the city center

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hennie S, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, August 24, 2012
Good Day Domy5

Thank you very much for posting the review. I am glad you had a great stay. We are currently investigating our internet pricing model with the supplier.

Kind Regards

Hennie Senekal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 5, 2012

I am presently staying at this hotel from 1July to 10July. Location is excellent and close to all amenities. Hotel is clean, neat and tidy. Staff and reception very warm and friendly. Breakfast is great and vegetarians are well catered for. Great value for money and highly recommended for a pleasant and comfortable stay!!!!

  • Stayed July 2012
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Garden Court Nelson Mandela Boulevard, responded to this review, July 8, 2012
Dear Nirudurbs

Thank you for your posting and valued feedback.

Kind Regards

Hennie Senekal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden Court Nelson Mandela Boulevard

Address: Cnr. Melbourne & Coronation Roads | PO Box 2979, Cape Town Central 8000, South Africa (Formerly Garden Court Eastern Boulevard)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Nelson Mandela Boulevard 3*
Number of rooms: 292
Official Description (provided by the hotel):
The Mother City is an ever-popular travel destination that unfortunately has a reputation for over-priced accommodation. The Garden Court Nelson Mandela Boulevard Hotel, assures affordability and everything else you have come to expect from Southern Sun. Offering spectacular views of Table Bay, this hotel affords easy access to the N2 which will take you to the CBD and some of the world’s most beautiful beaches in one direction and the delightful Southern Suburbs and Winelands in the other. ... more   less 
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Also Known As:
Garden Court Eastern Boulevard Hotel Cape Town Central
Garden Court Nelson Mandela Boulevard Cape Town, South Africa

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