We (2 moms with daughters) visited Aquila Game Reserve for one night in the easter holidays. Everything seemed relaxed and friendly, we felt comfortable and safe. When we returned from our afternoon game drive my friend noticed that her cash (R4000=EUR400) had been stolen from her purse which she had left in the room. We immediately notified reception and the security personel as well as managment on duty called the police. We spent the evening giving statements and were told, a thorough investigation would be underway. The next morning we were promised that the report had gone to head office who would contact us.
The lodge has no safe facilities in the rooms or behind reception. We did not call housekeeping or maintenance to the room, so we felt safe enough to leave our bags in the rooms. There were no signs of burglary. We were not advised to take our handbags onto the open plan landrover during the game drive.
We felt the situation was handled poorly and unprofessional. Despite complaint letters and queries to head office, noone called when promised and to date we are still waiting for an apology statement and a compensation for the inconvenience. In the meantime my friend has returned to Germany, Despite of having a wonderful holiday in Cape Town alltogether, Aquila has left a bad impression of Africa in her holiday memories.
- Also Known As:
- Aquila Private Game Reserve Cape Town, South Africa