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“Cash stolen from room during game drive” 2 of 5 stars
Review of Aquila Private Game Reserve

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Aquila Private Game Reserve
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4.0 of 5 Lodge   |   P.O. Box 1861, Cape Town Central 8000, South Africa   |  
Hotel amenities
Cape Town
2 reviews
1 helpful vote 1 helpful vote
“Cash stolen from room during game drive”
2 of 5 stars Reviewed April 21, 2012

We (2 moms with daughters) visited Aquila Game Reserve for one night in the easter holidays. Everything seemed relaxed and friendly, we felt comfortable and safe. When we returned from our afternoon game drive my friend noticed that her cash (R4000=EUR400) had been stolen from her purse which she had left in the room. We immediately notified reception and the security personel as well as managment on duty called the police. We spent the evening giving statements and were told, a thorough investigation would be underway. The next morning we were promised that the report had gone to head office who would contact us.

The lodge has no safe facilities in the rooms or behind reception. We did not call housekeeping or maintenance to the room, so we felt safe enough to leave our bags in the rooms. There were no signs of burglary. We were not advised to take our handbags onto the open plan landrover during the game drive.

We felt the situation was handled poorly and unprofessional. Despite complaint letters and queries to head office, noone called when promised and to date we are still waiting for an apology statement and a compensation for the inconvenience. In the meantime my friend has returned to Germany, Despite of having a wonderful holiday in Cape Town alltogether, Aquila has left a bad impression of Africa in her holiday memories.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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155 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Paris
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 6, 2012

Definetely not a safari but a really good experience. We got to see the big 5 and the kids were thrilled. We enjoyed the road trip from Cape Town, beautiful scenery. The place itself is very nice if not exceptional. I do agree that the lunch buffer was average but the breakfast was one of the best we had during our whole trip. Also the early morning drive was a great moment as we saw the sun rise on the veld. I definetely recommend this place.

Room Tip: We stayed in the family room with a mezzanine for the kids and an outside shower. Very nice. the bat...
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  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cape Town
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 13, 2012

We have stayed at Aquila on many occasions before. We love the beautiful scenery, the drive from Cape Town is wonderful and the peace and quiet of the place is very relaxing. No it is not the Kruger National Park and cannot be compared to it but it is a lovely way of seeing the big five and the park is situated in a beautiful part of South Africa. We stayed in one of the luxury chalets built against the rock cliff and it was wonderful. The bathroom is fantastic and the view from the "stoep" over the "veld" really special. The food was tasty; don't expect gourmet food but in general it was of a good standard. We relaxed and recharged our batteries and will be back again. The only critisicm is that the house keeping was not what it should be and small things like unemptied waste bins slightly detracted from an otherwise wonderful experience.

Room Tip: Choose on of the luxury chalets built into the rock cliff.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston, Texas
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 9, 2012

It may not be the Kruger Park, but, since this was the first time in SA and traveling with kids, the Aquila Game Reserve Day Tour was great! We were greeted with welcome wine. We got to see 4 of the big 5 animals (we were so close to the lions, so cool!), lunch buffet was authentic and delicious (the ostrich meat was very good!), and the tour guide, Daniel, was funny and knowledgeable. The open jeep ride was bumpy and fun for the kids. The natural terrain was just beautiful. We got to see the 2 elephants play, the herd of zebras and impalas running across the field, and got to hear the sad story of how one of the male rhino was poached a few months back. We also got to see the part where they rescued some animals and nurse them back to health. All and all, it was a great experience.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 7, 2012

I went for a one day safari from Cape Town. I knew nothing about it when I went so was slightly surprised to find it was not that natural at all. Quite well organised and our Ranger Romeo was lovely and informative and happy to chat at all times. It is a little staged and the elephants were clearly tame BUT if you cannot go further a field it is a good experience. The animals were lovely and I have some great pictures which make it look far more wild than it really was. Buffet lunch not bad at all but the warm demi-sec fizz they referred to as champagne was an insult to the french! Generally i was happy with the day.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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scotland
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 2, 2012

This is NOT the Kruger Park! This is within two hours drive of Cape Town. We stayed three nights and did several Game Drives saw lots of Game all the Big 5. Did the Quad Bike Safari...super! The animals are imported from other parts of SA but were at one time native to the locale,before the encroachment of 'civilisation'!
Acommodation was traditional with major emphasis on local materials. Rather nice and very comforatable. Food was basic but very good and good Bar. Lovely Pool.

Staff were great,many local recruits as a CSR effort ...lots of smiles! Elvian at Reception was terrific!

Room Tip: We took one of their Cabins which built into the rock face with many natural features. Very enjoyabl...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hoeilaart, Belgium
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 31, 2012

The safari was nice with some good explanation and we saw 4 of the big 5. But that's the only good thing about it.

This is really a "mass production stay": no personal touch, no friendly working people,... The pool is a mess: not clean and very old. The food is a "buffet" and has average level.

The worst thing was still to come: we detected multiple mice IN the room. Yes this is a safari park, but no I don't need those animals in our room. We checked out immediately and are still waiting for the compensation they were talking about on the walky talky via the nigth ranger...

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aquila Private Game Reserve

Address: P.O. Box 1861, Cape Town Central 8000, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Hotel Style:
Ranked #49 of 103 Specialty Lodging in Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Aquila Private Game Reserve 4*
Number of rooms: 33
Also Known As:
Aquila Private Game Reserve Cape Town, South Africa

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