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“Lovely hotel!” 5 of 5 stars
Review of Queen Victoria Hotel

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Queen Victoria Hotel
5.0 of 5 Hotel   |   Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #19 of 103 Hotels in Cape Town Central
Johannesburg, South Africa
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Lovely hotel!”
5 of 5 stars Reviewed August 28, 2013

This is a lovely hotel with beautiful décor and fittings. The service was excellent and the breakfast world class. Its location next to the V&A Waterfront cannot be better for tourists not wanting a beach holiday. My only complaint, albeit trifling, is that the hotel failed to provide cotton buds or cotton pads in the bathroom, items I would have expected in a hotel of this calibre. Nevertheless, an excellent choice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 30, 2013
Dear Jill

Thank you for having taken the time to write a review in respect of your stay at the Queen Victoria Hotel. This gives me the opportunity to monitor our service to you, the guest.

I'm glad to hear you enjoyed the breakfasts and that you found the location of the hotel to be convenient. I have taken note of your comment regarding the cotton buds/pads and appreciate your having drawn my attention to this as I'll certainly look into this.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

Our stay at the Queen Victoria was wonderful, just what we needed after two weeks Safari constantly on the move.
The hotel is in a great position, just a short stroll down to water front.
The staff were excellent, nothing was to much trouble for them and our room was perfect.
I would return to this hotel if again in Cape Town and would highly recommend to any one wanting a quiet luxury hotel.

Room Tip: We had a mountain view suites, great value and that little touch of luxury
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 19, 2013
Dear V K

Thank you very much for this stunning review of the Queen Victoria Hotel. I'm very happy to hear that you enjoyed your stay and that you found the location to be convenient. I will certainly also pass the compliments on to the staff at the hotel.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
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Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

The suit was gorgeous, super spacious bathroom and in general the room was well furnished.
The breakfast was amazing and delicious. The queen Victoria is a nice hotel with enchanting view of table mountain.
If I am back to Cape Town I will go there!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 19, 2013
Good day

Thank you very much for having taken the time to write this stunning review on your stay at the Queen Victoria Hotel. I'm glad you enjoyed your stay and your complimentary remarks about our services and facilities are much appreciated.

We look forward to welcoming you back to the Queen Victoria Hotel!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2013

We have just stayed 3 nights in the Queen Victoria Hotel in Cape Town. What a great hotel, the staff are all wonderful, and the location is perfect for the Waterfront. We are so pleased we chose this hotel.
Thanks for the amazing birthday cake and champagne presented to me on my 50th birthday...Ive never seen a cake like it!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 19, 2013
Good day

Thank you for your wonderful feedback on your recent stay at the Queen Victoria Hotel. I'm glad to hear that we could make your birthday a special one!

We hope to welcome you back to the Queen Victoria Hotel again in the near future.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aventura, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

We recently stayed at the Queen Victoria Hotel during our Honeymoon which is perfectly situated in the middle of the V&A Waterfront, which is prime location to restaurants, shopping and site seeing. The boutique hotel was a very modern and elegant. The rooms were beautifully decorated and very warm and cozy. In addition the rooms are well equipped with what you needed. I highly recommend the hotel, the only short comings and very short at that, is the service and concierge. I think it is just a young hotel that needs to grow its staff into more knowledge of the luxury hotel service requirements for its guests. With that being said I would do it all over again staying there without a second thought.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 7, 2013
Dear Melissa

Thank you very much for having taken the time to write a review on your recent stay at the Queen Victoria Hotel. This gives me the opportunity to monitor our service to you, the guest. I also appreciate your feedback with regards to the service and concierge as we always aim to improve and to deliver only the highest quality of service to our guests.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2013

Queen Victoria Hotel is a lovely, quiet, small luxury hotel just above the waterfront area. A 5 minute walk to the aquarium, the V & A shops and restaurants and the ferry to Robben Island. The staff is very helpful and extremely pleasant. Rooms are comfortable and well equipped, and the bathroom is huge - tub, shower, double sinks. This was our first stop after 20 hours of travel, and the room service dinner was excellent. Will definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, July 30, 2013
Good day

Thank you for taking the time to write this lovely review on your recent stay at the Queen Victoria Hotel. I'm very happy to hear that you liked the location and found the food to be excellent. We hope to welcome you back to QV again someday soon!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown, NY
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 24, 2013

We stayed here for two nights for our anniversary. They had champagne and chocolates for us. the rooms were lovely. They bring chocolates at night. The breakfast was fantastic. We did have a problem with the room, it had no heat. So they ended up upgrading us to a junior suite which made out stay even more special. Thanks for everything.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, July 30, 2013
Good day

Thanks for the lovely feedback, I'm glad to hear that the staff at the Queen Victoria Hotel could assist in making your anniversary a special one. We hope to welcome you back to Queen Victoria Hotel on your next visit to South Africa.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Victoria Hotel

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cape Town Central
#9 Business Hotel in Cape Town Central
#13 Romantic Hotel in Cape Town Central
#19 Luxury Hotel in Cape Town Central
#38 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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