I stayed for almost 3 weeks at this hotel and had to buy many wifi cards because the time ran out so quickly due to dropped connections and the fact that they don't tell you that you have to completely sign off not only on the log off page but also on the wifi connection itself. This was a new trick that I hadn't seen before.
The wifi was sketchy with disconnections and slow service constantly. In fact, every day I would go check my email messages at a nearby internet cafe even though I was paying for wifi in my room. Toward the end of my stay I noticed that another person was on at the same time I was.
This should not be the case when you buy dedicated wifi that is supposed to be secure. So I had to be very careful when I did happen to get online as to which sites I would go to. I couldn't check my bank accounts knowing the wifi wasn't secure. In addition, friends on my email accounts told me they received messages from my account even though I hadn't contacted them. In other words, my computer, along with my brother's mac were hacked.
I complained to the front desk who said they would get back to me but when I left the ICON I still didn't have an answer nor a refund. I paid for most cards with cash and you don't get a receipt and I didn't have the cards after the time was used up so the hotel said I didn't have proof.
Once I returned home to the states I got in touch with the ICON saying I wanted the one wifi charge that I had paid for with a credit card taken off, however they ignored my request. I then went through Chase bank and disputed the only charge I had proof of. They contacted the hotel and the ICON said they would give me a refund but I never got it and Chase said they "had" to put the charge through because of something having to do with the charge being outside their jurisdiction. Chase made no sense and the ICON really made no sense with the IT guys saying the wifi was secure. You don't see the name of another person on your screen when using wifi if it is secure and your email doesn't get hacked especially on a Mac.
Hope this helps because I didn't know the ICON was so shifty when it came to their wifi cards. There are many vacation rentals in Cape Town that come with wifi included and I wouldn't stay at the ICON again because of this issue and how it was mishandled.
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- Also Known As:
- Urban Hip Icon Hotel Cape Town, South Africa