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“Hilton Rocks” 5 of 5 stars
Review of Hilton Cape Town City Centre

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Hilton Cape Town City Centre
4.5 of 5 Hotel   |   126 Buitengracht Street, Cape Town Central 8001, South Africa   |  
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Hotel amenities
Special Offer
Summer Sale From ZAR 1775
Ranked #40 of 101 hotels in Cape Town Central
Sydney, Australia
1 review
“Hilton Rocks”
5 of 5 stars Reviewed September 20, 2013

Staff couldn't do enough to help us. Fabulous. Location is fairly central to most things in city. Just a few kms to Table Mountain. Could walk to a lot of places although hourly shuttle to Waterfront is a great plus. Free wireless internet was awesome. Breakfast included and outstanding selection and service. Price was great as they had a 50% discount at the time. Highly recommended.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 1, 2013
Dear Valued Guest,

Thank you for your great review on TripAdvisor. I am delighted to learn that you thoroughly enjoyed your stay with us.
All of us at Hilton Cape Town City Centre are passionate about hospitality and we hope to have the pleasure of welcoming you back soon.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manama, Bahrain
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 19, 2013

Initially i was disappointed with the first checkin, since i booked and paid for early arrival 08:00 over the internet the Hotel couldn't provide me a room until 15: 30 in the afternoon. But at least i go access to executive lounge for the waiting time so i could work from the lounge until i got my room.
After the initial startup problems, the rest of the stay was good. Very friendly and supportive stuff.
Hotel has a nice Pool, small Fitness Studio which is open 24x7 plus Sauna and Steam bath.

Food at the bar & Lounge is very delicious , they also have a Shisha bar next to the pool.

Room Tip: Hotel provides own Taxi Services, just ask at reception
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 1, 2013
Dear Valued Guest,

Thank you for taking the time to review your stay at Hilton Cape Town City Centre.

I am pleased that you thoroughly enjoyed our facilities, service and culinary offer.

Please accept my sincere apologies for any inconveniences caused due to your room not being ready for an early check-in as requested.

I hope that we will have the opportunity to redeem our services to you in the near future.

Yours Sincerely,

Markus Fritz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2013

I had doubts as to whether I was going to enjoy this hotel, given it's location. I was pleasantly delighted. It's a wonderful hotel. The rooms are sumptuous. Everything in the hotel works. There was a lot of noise outside my room past midnight, which intruded at times. I would recommend this hotel for any businessman that needs to be in the city or any tourist to Cape Town. One of the better Hiltons I have stayed in globally.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, September 27, 2013
Dear Valued Guest,

Thank you for taking the time to review your recent stay at Hilton Cape Town City Centre.

Your positive comments about our rooms and service and the expressed recommendation to other travellers are greatly appreciated and I hope that my team and I have the pleasure of welcoming you back in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, MA, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

First trip to South Africa.Wonderful experience at the Cape Town Hilton. Staff eager to please and very attentive. Hotel is modern, clean and well maintained. Good food, good service, we left with a great impression of Cape Town and Hilton.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, September 27, 2013
Dear Valued Guest,

Thank you for choosing Hilton Cape Town City Centre for your first visit to South Africa and Cape Town.
I am delighted that you thoroughly enjoyed the hotel and experienced true Hilton Hospitality. Your kind comments are greatly appreciated and I hope that you will have the opportunity to pay Cape Town another visit in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed September 17, 2013

Do yourself a favor and stay here when you visit Cape Town. From the friendliest, most helpful staff you could ever hope to find to food that makes you want to stay in, this hotel is fantastic! One caution for internet junkies, connectivity is the one area this hotel can really improve and ability to make that improvement might be contingent on local service availability. Reconcile yourself to being disconnected on occassion. One other bit of advice, there is a mosque very nearby and prayers are broadcast quite loudly. Do yourself a favor and turn on some form of white noise when you go to bed, unless you need to be up with early morning prayers of course.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 1, 2013
Dear Valued Guest,

Thank you for taking the time to review your recent experience at Hilton Cape Town City Centre.
Your kind comments and feedback is greatly appreciated and my team and I look forward to welcoming you back in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 16, 2013

Stayed at the Hilton on points, so I can't comment on price. Location was great, right in the heart of the city. Walking distance to the harbor, shopping area, and musems. The city is pastel colored, and is best seen from high floors. Table mountain is a short drive, and freeways are nearby to go to Franschhoek and the wine country. Very good concierge lounge with excellent food (limited as concierge lounges are).

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, September 27, 2013
Dear Valued Guest,

Thank you for reviewing your recent stay at Hilton Cape Town City Centre.

I am delighted to read that you enjoyed our prime location in the heart of the city, on the border of the Bo-Kaap district and between the V&A Waterfront and Table Mountain.

Thank you for your kind comments about our culinary offer and service and I hope that we will have the pleasure of welcoming you back in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warri, Nigeria
1 review
5 of 5 stars Reviewed September 15, 2013

My stay was a pleasant experience and I am certainly a converted Hilton faithful. I even booked my next stay before checking out. The hotel staff were very helpful, enthusiastic and well trained and they helped to make every minute of my stay worth the while. The location of the hotel in a vantage part of Cape Town with the Table Mountains as a backdrop was pure genius and it added in no small measure to the charm of the hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, September 27, 2013
Dear Valued Guest,

I cannot thank you enough for the wonderful review of your recent stay with us.

The fact that you not only recognized but also took the time to comment on your positive experience is just reward for my team’s efforts to provide superior service and hospitality.

Your loyalty is appreciated and my team and I are looking forward to welcoming you back on your next visit.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Cape Town Central
#35 Family Hotel in Cape Town Central
#38 Luxury Hotel in Cape Town Central
#38 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cape Town City Centre 4.5*
Official Description (provided by the hotel):
Located in the heart of South Africa’s second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 140 guests in one of 8 meeting rooms which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Start the day with breakfast in Bistro 126, savor authentic North Indian cuisine in the elegant Mezbaan Restaurant and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

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