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“Nice hotel with great staff” 5 of 5 stars
Review of Pepperclub Hotel & Spa

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Pepperclub Hotel & Spa
5.0 of 5 Hotel   |   Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa   |  
Hotel amenities
Ranked #51 of 103 Hotels in Cape Town Central
Zhuhai, China
1 review
3 helpful votes 3 helpful votes
“Nice hotel with great staff”
5 of 5 stars Reviewed February 28, 2014

I spent 3 nights in this hotel during my trip. Room was fine and clean. The staff were generally friendly and lovely. I specially thank an outstanding employee ---- Mr.Bin Li whom gave the best help during the period of time when I stay here. He is very professional and nice.

Heard that the hotel has a fabulous spa, but to my disappointment, it closed so early.

Overall a good experience. Millions of thanks~

Room Tip: The room is better on higher floors.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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New York City, New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 23, 2014

The staff is friendly and mostly aimed to be helpful. The breakfast buffet was well stocked, though though no hostess could be found. Service was spotty.

The free shuttle to the waterfront was handy.

The rooms are spacious and nicely designed. However, if the tourism grading council of South Africa rates this a five-star hotel, I would not trust their ratings. The room I was assigned, 1016, had a smell of sewage emanating from its drains. The manager's solution was to send maintenance to pour some sort of cleaning fluid into the drain. This minimized the problem for a few hours. The manager did not bother to check the room or check with me to see if the problem was resolved. It was not. I requested for a second time to have my room moved and after I was initially told that this would not be possible, a different room on the same floor was found. I assume these rooms share plumbing. The smell is similar, though not as strong. There is also a lot of noise from the plumbing in the rooms above. The plumbing in the walls is clearly not properly sound insulated.

The noise from the city's entertainment district is extreme. My first two nights were Friday and Saturday and the noise went on until 4am. The third night, a Sunday, only saw music until 1:00 a.m. This is a recently built hotel. Noise remediation ought to have been part of the plan for this "five-star" hotel.

  • Stayed February 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, May 12, 2014
Thank you for taking the time to review the Pepperclub Hotel & Spa on TripAdvisor however we are concerned with your feedback. Our General Manager has kindly asked if you could please contact him directly on info@pepperclub.co.za or +27 (0)21 812 8888 in order to discuss the feedback of your stay with us. Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cockney in Essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014 via mobile

Stayed at this hotel in Jan/Feb. Room was great, clean and very comfortable with a fantastic view of Table Mountain.
Restaurant was brilliant, staff were excellent. Scott the Head Chef was especially fantastic and assisted me in choosing my own menu as I am a vegetarian. We thought all the staff at the hotel were great.
During our stay I had an accident at Camps Bay that required an operation and a stay in hospital. The hotel Managers and staff could not do enough for us both during my hospital stay and when I returned to the hotel.
We had a few things to get sorted out regarding cancellations, insurance etc. but despite being full due to the mining conference etc. the hotel were able to keep extending our stay thus accommodating our needs.
We have nothing but praise for all the staff at this hotel. I do not know what we would have done without their professionalism and genuine concern. We plan to go back to Capetown and will definitely stay at The Pepper Club again.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2014

Very good hotel but swimming pool cold not heated despite advertised heated very few using.

1/4 of rooms suffer from noise from night clubs next street cannot get to sleep until 4.am hotel aware of this need to triple glaze
we insisted on a move after 2 nights

Room Tip: away from long street
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2014

We loved this hotel, very friendly and helpful service, great room, fantastic breakfast, excellent dinner at very reasonable cost. When (not if) - when we return to this fabulous city, we will definitely stay there again! Thank you! And hi to "Baby" (spelling not sure??) our porter, it was great to meet you, and we wish you the best!

Room Tip: A higher floor is definitely beneficial as it's a busy night-street.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, February 18, 2014
Thank you kindly for the review you posted on TripAdvisor. Your feedback was warmly received and greatly appreciated.

We are thrilled to hear of your wonderful stay at our hotel and rest assured that your regards have been passed on to Baby.

We look forward to welcoming you back to the Pepperclub Hotel & Spa, your home away from home, on your return to Cape Town.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 15, 2014 via mobile

Beautiful reception area with polite staff but the rest we found very strange for a 5 star hotel. Why this empty kichenett? Yes you can request that they fill it but this is something you have to find out your self. No information above check in no information in room. Price list for minibar but no minibar. You can request it but no info about that eigther. Big balcony but no furniture. This you can not request. Solution: drag the inside furniture out. One bottle of water to share for the night. Pepper club at the beach: really only a changing room across the street from the beach. They give you a umbrella, a bottle of water and a pice of fruit. Dont bother plan to eat at the restaurant it is closed and have been for a year. But in room information still recommend this restaurant and there are no information that they has closed it down due to very little guests. Even the hotel driver did'nt know. He said they had really good food! Hmmm? Breakfast is a nightmare! The room is crowded. Go somewhere else and pay less. There are also limited options. Now to the dirty stuff. Windows and tables in breakfast area was dirty as in pool area. The corridors outside rooms was not hoovered and not our room eighter. There was breadcrumbs all our floor (carpet) and I nearly stept on a long needle. I asked a maid politely if she could hoover our room floor after showing her the needle but she only said the needle was dangerous. Yes I know! Maybe they dont have hoovers because we saw maids brush the corridors? Very strange! Pro is that we heard no noice from our room on the 12th floor facing Signal Hill. Stay again? No!

Stayed February 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, March 25, 2014
Thank you for taking the time to review the Pepperclub Hotel & Spa on TripAdvisor however we are concerned with your feedback.

Our General Manager, Matthew Cornall, has kindly asked if you could please contact him directly on info@pepperclub.co.za or +27 (0)21 812 8888 in order to discuss the feedback of your stay with us.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 13, 2014 via mobile

The hotel is nice, breakfast is good, location also. It's a little noisy on weekend nights, due to proximity to numerous bars in Long st. Ask for Table Mountain view rooms! Decoration is fine and bathrooms well designed. Parking at extra cost is convinient. Good choice while in Cape Town.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, February 18, 2014
Thank you kindly for taking the time to review your stay at the Pepperclub Hotel & Spa on TripAdvisor. Your feedback was warmly received.

We are pleased to hear that you had an enjoyable stay at our establishment .

We trust you had a safe journey home and we look forward to welcoming you back to the Pepperclub Hotel & Spa.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pepperclub Hotel & Spa

Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Cape Town Central
#43 Business Hotel in Cape Town Central
#43 Family Hotel in Cape Town Central
#46 Luxury Hotel in Cape Town Central
#47 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
Official Description (provided by the hotel):
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 
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Also Known As:
Pepper Club Luxury Hotel Cape Town Central
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel & Spa Cape Town, South Africa

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