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“They couldn't have been more attentive at the conference we held, and the accommodation was brilliant” 5 of 5 stars
Review of African Pride 15 On Orange Hotel

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African Pride 15 On Orange Hotel
5.0 of 5 Hotel   |   Corner of Greys Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa   |  
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Ranked #27 of 103 Hotels in Cape Town Central
Johannesburg
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“They couldn't have been more attentive at the conference we held, and the accommodation was brilliant”
5 of 5 stars Reviewed July 29, 2013

Arrived late Monday night after a long day battling airlines, (Mango, yech, and shame on you for breaking into my suitcase,) and after a small disruption with the GPS, drove into the quiet and unobtrusive main entrance. I was immediately warmly welcomed by a burly guard with a French accent, who, it turned out, was from the Congo, and I felt better straight away. Fasseg then welcomed me at the concierge's desk while he explained that the main reception was up one floor, and that my car would be taken care of for free. We got into a lift with a big gold sofa in it - just in case I needed to rest - and the beautiful Reception area was really impressive. Literally within seconds the check-in process was complete, (perhaps because I was a delegate rather than a private guest,) and it was followed by a quick and friendly tour of the facilities until the lift, where Faseeg was waiting for me.

The room was beautiful, although I couldn't really see the view since it was late. However, a couple of minutes later I noticed that there was no loo paper and no large towels. My welcome was so warm that I couldn't really gight, but the GM arrived at my door personally a few minutes later, said there had been a technical mistake, apologised profusely and asked if they could move me to another room. Again, quick as a flash, everything was taken care of, and that was the last problem I had over the next five days.

The next morning I saw what a beautiful view I had of Table Mountain, and had a great cup of coffee and some really nice biscuits supplied by the hotel. On arrival at the conference centre, there was a breakfast buffet beautifully presented and absolutely delicious. The staff were all great, but Sammy and Jeremy really stood out, as did the techie Adrian. (It's unfair to just pick out these three because all of the staff were attentive and friendly and responsive.) As usual, someone with an Apple computer had changed all the setting on the AV equipment, but the team sorted me out and showed me how to work everything. The wireless internet access was superb and free!

Once I had verything ready for my presentation, I popped out to meet the delegates, who were all commenting on how great everything was. One lady mentioned that she didn't want anything with glutens, and they bought her the most delicious looking cucumber slices with salmon and cream and caviar on top. I was really tempted to steal one because they looked so good! But she also never had to mention it again as every morning and lunchtime there was something special for her.

Needless to say, the next few days went without a hitch, the breakfasts and lunches were delicious and well presented, the staff incredibly helpful, and the spirit of the hotel was generous. Nothing was too much trouble, and on one day we had a guest speaker in a wheelchair, so I asked if they could give me permission to get a few young men on the conference to move the classroom style seating into a semi-circle for that one presentation. They refused to let us do the work, and then one of the ladies approached me an hour later to offer me another room right next door that had already been set up - at no additional cost. Wow!

I travel a lot around the world doing conferences, and this certainly has to be amongst my top three experiences in the last twenty years. Well done to all the managers and staff of 15 on Orange!

Room Tip: Don't forget to take advantage of the free car parking service. It really does make everything a...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, July 31, 2013
Dear AkiJohannesburg

Thank you for your feedback and taking time to post your comments pertaining to your recent stay at African Pride 15 on Orange Hotel.

I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Adrian, Sammy and Jeremy in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to 15 on Orange Hotel again soon.

Kind Regards,
Douglas Allen
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295 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
South Africa
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 24, 2013

We spent two nights at this hotel in July. It is a modern, classy hotel situated near the Company Gardens and House of Parliament. From the moment we arrived, we were made to feel welcome. The staff were friendly and helpful. They upgraded our room to a suite which was a real surprise. There was a turndown service and a chocolate on the pillow each evening.

The restaurant was fantastic. There is a good variety of food, which was perfectly cooked and beautifully served. The staff greeted us by name and when we checked out the following morning the waiter from the previous evening again greeted us by name.

I can highly recommend this hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, July 31, 2013
Dear SouthAfricaTraveller,

Thank you for the positive review of our hotel.

We are very happy to know you enjoyed your stay with us at 15 on Orange Hotel and we are looking forward to welcome you back to 15 on Orange when next your travels take you to Cape Town.

Douglas Allen
General Manager
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Johannesburg, South Africa
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 15, 2013

This hotel very modern and stylish, located in a convinient lication of Cape Town. It is within a short walk of Long Street and near restaurants. Has beatiful views of the city and Table Mountain.The bar has a beautiiful deck with large cushioned chairs. We stayed in one of the room on top floor (penthouse). The room had stunning facilities including a fully equiped kitchen and a dining area. The bathrooms are gorgeous, the shower is quite big with a rain showerhead. The bathroom has underfloor heating! The room had a large balcony, it would have been more useful if the balcony had loungers/chairs to sit on. I will definitely recommend this hotel to anyone, I will certainly return for a much longer stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, July 31, 2013
Dear Fundiswa,

We were delighted to hear that you had a wonderful stay with us at 15 on Orange Hotel.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong!

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!

With best regards,

Douglas Allen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 18, 2013

I booked a Deluxe Suite for 8 nights. The Hotel is very well located and the the design is also very appealing. I was a little disappointed with my room because it just had a little window in the bedroom and not really a view at anything (Very dark room where you can not feel like in Cape Town) I expected more of an Deluxe room for 8 nights.. Anyways still the room was spacious and it was clean and well decorated.

The main problem was with the service. First of all I had to remind the receptionist like 5 times out of 8 night (9days) that my room was not cleaned, it was already 3pm. of course I was disappointed with this. i dont know where the problem might have been. Do they dont have enough cleaning staff? It was annoying to ask again and again.

Well in general the staff seemed not to be trained and had lack of knowledge about customer service. Once during an afternoon with friend at the pool (roof) I ordered some food from the card and it took over an hour to deliver it. Well if they would have delivered the right one at least all would have been lees terrible.

Anyways I still think they can do better. Maybe I will return and try it again to see if those elementary things got better.

Room Tip: Well, try to get a room which has a balcony or a better view at the city or Table Mountain.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, June 25, 2013
Dear Dario M,

On behalf of African Pride Hotels, I would like to humbly apologise for your disappointing experience.

We would like to assure you that we, at African Pride Hotels, pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience does not reflect the high standard we are usually proud to offer.

I confirm therefore that your concerns are being addressed in a serious light and that action is being taken to rectify any shortcomings in our service and facilities.

Many thanks again for your comments and we look forward to welcome you back to 15 on Orange Hotel when next you visit Cape Town. We should welcome another opportunity to show you African Pride Hospitality at its best!

Kind regards,

Douglas Allen
General Manager
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UK
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 14, 2013

Stayed here on business (lucky me) and boy, this is a very nice hotel. The staff are fabulous - very friendly, smiley, helpful and welcoming. Rooms are wonderful, food is outstanding and it is 2 min walk from some 'spicy' nightlife of Long Street (be careful), and within 5 minutes drive of the cable car up Table Mountain. If you can wangle a mountain view, even better. There is a pool, not heated so in the winter is chilly, and a gym but it was out of action when we were there - but they had a free transfer to and free entry of a Virgin Active gym. Wonderful and glad I didn't have to pay!

Room Tip: Ask, no demand, a mountain view...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, June 15, 2013
Dear Chipmeister,

Thank you for your feedback and taking time to post your comments pertaining to your recent stay at African Pride 15 on Orange Hotel.

I am delighted to hear that you enjoyed your time spent at 15 on Orange Hotel and the welcoming service offered had met your expectations. Please be assured that I will congratulate our TEAM for doing a great job!

We look forward to welcoming you back again soon when your travels next bring you to Cape Town.

Kind Regards,

Douglas Allen
Generall Manager
Report response as inappropriate
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Fairfield, Connecticut
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 24, 2013

This hotel has very large rooms, is very neat, clean and unique. Located in a great section of Cape Town it is a short walk to a very nice botanical garden and near restaurants and stores. The exterior rooms have large windows that offer views of Table Top Mountain. The interior rooms have large views of the interior courtyard. The bar has a fantastic deck with large cushioned chairs that make socializing and having drinks under the star lit night an enjoyable experience. Each room has large flat screen TV's, desks, lounging chairs and countertops that glow at night with lights that light it up from underneath. The shower is very large with a rain showerhead (no door on shower - nice!). There is a deep tub for those that want to soak. I highly recommend this hotel and a unique non-chain hotel experience. The breakfast buffet offers a very large selection of food and adjacent to it is a coffee bar that will provide you great tasting cappuccinos, espressos and American coffee (for breakfast or to-go)

Room Tip: Ask for a Table Top Mountain view room. Also take the hotel taxi to Camps Bay. Its just a few dollar...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, June 15, 2013
Dear Edwinhill01,

Thank you for taking the time to write down your positive feedback after your recent stay with us at African Pride 15 on Orange Hotel.

We are delighted to hear that you had a good experience. Thank you for choosing to stay at 15 on Orange Hotel and we look forward to welcoming you back again soon when your travels next bring you to Cape Town!

Kind Regards
Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 3, 2013

We arrived at the Hotel and was amazed by the sheet size. Decor was very clean and neat but looked cold. We were served welcome drinks which was delicious. The briefing was not very informative. Had to ask what Receptions number was. No facilities were explained.
Room:
The rooms are huge with 2 TV's!
A nice little lounge area to watch TV or host friends for a drink.
Love the docking station
Nice clean walk in bathroom with class doors, walk-shower and lots of cupbaord space available in the room.
Some things in the room was broken...
Our coffee cups were not taken away even after turn down had been in the room...
Restaurant:
Dinner was served and was great, waiters knowledge of food was not all great
They did however keep our glasses full!
Breakfast the next morning was nice. Nice variety on the buffet
Pool:
The pool has great views of the City. And I love the touch of nature they brought in with the artificial grass.

Room Tip: I stayed in a Deluxe Room which is very spacious and my view was towards the City. Some rooms show o...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, June 15, 2013
Dear Michael R

Thank you for your feedback and taking time to post your comments pertaining to your recent stay at African Pride 15 on Orange Hotel.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong!

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!

With best regards,
Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride 15 On Orange Hotel

Address: Corner of Greys Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Cape Town Central
#13 Business Hotel in Cape Town Central
#16 Family Hotel in Cape Town Central
#23 Romantic Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride 15 On Orange Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more   less 
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Also Known As:
African Pride 15 On Orange Hotel Cape Town, South Africa

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