Arrived late Monday night after a long day battling airlines, (Mango, yech, and shame on you for breaking into my suitcase,) and after a small disruption with the GPS, drove into the quiet and unobtrusive main entrance. I was immediately warmly welcomed by a burly guard with a French accent, who, it turned out, was from the Congo, and I felt better straight away. Fasseg then welcomed me at the concierge's desk while he explained that the main reception was up one floor, and that my car would be taken care of for free. We got into a lift with a big gold sofa in it - just in case I needed to rest - and the beautiful Reception area was really impressive. Literally within seconds the check-in process was complete, (perhaps because I was a delegate rather than a private guest,) and it was followed by a quick and friendly tour of the facilities until the lift, where Faseeg was waiting for me.
The room was beautiful, although I couldn't really see the view since it was late. However, a couple of minutes later I noticed that there was no loo paper and no large towels. My welcome was so warm that I couldn't really gight, but the GM arrived at my door personally a few minutes later, said there had been a technical mistake, apologised profusely and asked if they could move me to another room. Again, quick as a flash, everything was taken care of, and that was the last problem I had over the next five days.
The next morning I saw what a beautiful view I had of Table Mountain, and had a great cup of coffee and some really nice biscuits supplied by the hotel. On arrival at the conference centre, there was a breakfast buffet beautifully presented and absolutely delicious. The staff were all great, but Sammy and Jeremy really stood out, as did the techie Adrian. (It's unfair to just pick out these three because all of the staff were attentive and friendly and responsive.) As usual, someone with an Apple computer had changed all the setting on the AV equipment, but the team sorted me out and showed me how to work everything. The wireless internet access was superb and free!
Once I had verything ready for my presentation, I popped out to meet the delegates, who were all commenting on how great everything was. One lady mentioned that she didn't want anything with glutens, and they bought her the most delicious looking cucumber slices with salmon and cream and caviar on top. I was really tempted to steal one because they looked so good! But she also never had to mention it again as every morning and lunchtime there was something special for her.
Needless to say, the next few days went without a hitch, the breakfasts and lunches were delicious and well presented, the staff incredibly helpful, and the spirit of the hotel was generous. Nothing was too much trouble, and on one day we had a guest speaker in a wheelchair, so I asked if they could give me permission to get a few young men on the conference to move the classroom style seating into a semi-circle for that one presentation. They refused to let us do the work, and then one of the ladies approached me an hour later to offer me another room right next door that had already been set up - at no additional cost. Wow!
I travel a lot around the world doing conferences, and this certainly has to be amongst my top three experiences in the last twenty years. Well done to all the managers and staff of 15 on Orange!
- Official Description (provided by the hotel):
- African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more less
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- Also Known As:
- African Pride 15 On Orange Hotel Cape Town, South Africa