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“Great hotel, good service, lacks atmosphere” 5 of 5 stars
Review of African Pride 15 On Orange Hotel

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African Pride 15 On Orange Hotel
5.0 of 5 Hotel   |   Corner of Greys Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa   |  
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Ranked #27 of 103 Hotels in Cape Town Central
Sydney, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great hotel, good service, lacks atmosphere”
5 of 5 stars Reviewed March 14, 2013

Very good hotel in the center of the city, located just outside the tourist open bus. Service is very good. Clean rooms, friendly staff and a good restaurant downstairs. Westayed there for 3 nights over new years' and had dinner on new year's eve. The hotel lacks atmosphere.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, March 22, 2013
Dear 2010traveller83,

Thank you for taking the time to write a review after your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations.
Your feedback has therefore been truly invaluable to us.

We look forward to welcoming you to 15 on Orange Hotel and to hearing from you again when your travels next bring you to Cape Town!

Kind Regards
Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
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English first
Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Great Hotel, near Long Street and close to many restaurants and pubs. Hotel gym not great, but vouchers available to nearby gym. Free capped internet.
Hotel bar modern with a dash of the bronx styling.

Room Tip: Mountain facing room is a must.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, March 22, 2013
Dear MBhoola,

Thank you for the positive review of our hotel.

We have noted your feedback with regards to the Gym equipment, and are pleased to advise that we are in the process of updating our gym with new equipment.

We are very happy to know you enjoyed your stay with us at 15 on Orange Hotel and we are looking forward to welcome you back to 15 on Orange when next your travels take you to Cape Town.

Douglas Allen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 8, 2013 via mobile

After staying in a not-so-hot nearby hotel, I couldn't have been happier to arrive at 15 on Orange. I was warmly greeted my the porter and front desk staff, and led to my spacious, well-designed room. The lighting was stylish and decor inviting. The room was clean and comfortable, with a large bed, bathtub, separate shower and toilet. Room service menu options were tasty and plentiful. The location was prime, located near the fashionable shops on Kloof Street, and a short drive from Table Mountain, Waterfront, beaches, etc. The room rate was reasonable, and I felt I received a good value after getting ripped off at the nearby Fire & Ice. Concierge service could be improved, but was generally quite good. Sometimes had trouble getting through to the front desk. Limited number of power outlets in the room was a minor inconvenience.

Stayed February 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, March 22, 2013
Dear Dan G,

I am sorry to hear that your first hotel experience did not meet your expectations.

Thank you for your positive review of our hotel. We are happy to know that you enjoyed your stay at African Pride 15 on Orange Hotel.

We look forward to welcome you back to 15 on Orange when next your travels take you to Cape Town.

Douglas Allen
General Manager


With best regards,
Douglas Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 16, 2013

My husband and I stayed at this hotel for four nights. We traveled for almost 20 hours (by plane) and were extremely exhausted upon our arrival. Upon check in we were upgraded and our room was No.529 facing Table Mountain and it was a corner suite. We could not be more impressed. I don't understand the reviews that complain about the rude service. We stayed there for four days and the hotel staff were nothing but accomodating and very gracious. I phoned downstairs several times, once we entered our room, because I couldn't find anything, and whoever answered the phone was always helpful and didn't make me feel like I was inconveniencing them.

The only thing that is somewhat annoying, is that there are absolutely no electrical outlets in the bathroom. So I had to blow dry my hair in the living room area were there was a hair blower, but no mirror. Kind of strange, but I guess there must be a reason why there are no electrical outlets in the bathroom.

We had breakfast everyday at the hotel since it was included in the price. There was a great buffet selection of yogurts, granola, meats, cheese, eggs, bacon, sausage, etc. I'm not a big breakfast person so this was adequate for our needs.

We were very close to Long Street and felt very safe walking there at night. We went to several bars and the restaurant Fork. We felt very safe, but we also made a point to not look like tourists.

There is a roof top pool upstairs. We never went but it is a great size for a quick dip.

This trip was unexpected for us, and we will probably only travel to Africa again to go on a safari. Capetown is an extremely beautiful city and the location of the Hotel is ideal, if you don't want to stay near the Waterfront. We were always a quick taxi to anywhere and it usually cost the equivalent of around $10-12 Canadian dollars.

If you have any questions about your trip to Capetown, please don't hesitate to contact me.

Room Tip: Ask for a room facing Table Mountain
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, March 22, 2013
Dear Scrumptious29

We were delighted to hear that you had a wonderful stay with us at 15 on Orange Hotel.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong!

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!

With best regards,

Douglas Allen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2013

Fantastic hotel and great location for nightlife and attractions. Having lived in Cape Town for 6 years I rarely needed to stay in hotels - but I booked out the penthouse suite for a weekend with my friends and it was lovely. Very spacious over 2 levels, with a lovely view of Table Mountain and the city. Modern finishings and a pimped out kitchen with much more than you'll need for your stay. The only downside was service was not up to standard - breakfast was ordered but never delivered and an arrangement for champagne glasses to be delivered to the room was confused resulting in 6 bottles of champagne being brought up (not impressed!). Overall fantastic hotel but the service needs to improve!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, February 1, 2013
Dear Reshen,

Thank you for your feedback and taking time to post your comments pertaining to your recent stay at African Pride 15 on Orange Hotel.

We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve on our service delivery.

We have noted your concerns about the in-room dining service offered. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!


Kind Regards
Douglas Allen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 31, 2013 via mobile

We stayed at 15 on orange in November 2011. The staff were rude. Not one obliging member of staff for the two nights we were there. The downstairs foyer was quiet and deserted most of the time. The beds are hard and uncomfortable. On the plus side, the room was massive and really well appointed. The hotel is spotlessly clean. In a city where these is such variety and choice to stay at these same price points I would suggest the management up their game.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, February 1, 2013
Dear marc-hirschowitz,

On behalf of African Pride Hotels, I would like to humbly apologise for your disappointing experience. We are truly sad to hear about your experience. We would like to assure you that we at African Pride 15 Orange Hotel, pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience does not reflect the high standard we are usually proud to offer.

I confirm therefore that your concerns are being addressed in a serious light and that action is being taken to rectify any shortcomings in our service and facilities.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!

Should you have any queries please do not hesitate to contact me.

Kind regards,

Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 31, 2013

One of the many hotels built to accommodate SA's hosting of FIFA in 2010, 15 on Orange is new, with contemporary decor.
It is very well located, very close to parliament and the centre of Cape Town CBD, yet far enough away to be peaceful.
Rooms are very spacious, bed and bedding luxurious, bathrooms opulent.
Breakfast's generous and of good quality.
Value for money is exceptional.

So why not 5 stars? The very fine details need attention - a missing napkin, an incorrectly folded account, a forgotten cappuccino and having to carry your bags down stairs upon entry are examples. With more attention to finer details, this hotel would rate easily as 5 star in my book.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, February 1, 2013
Dear GhoulDog,

We were delighted to hear that you had a wonderful stay with us at African Pride 15 on Orange Hotel.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong!

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you African Pride Hospitality at its best!

With best regards,
Douglas Allen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride 15 On Orange Hotel

Address: Corner of Greys Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Cape Town Central
#13 Business Hotel in Cape Town Central
#16 Family Hotel in Cape Town Central
#24 Romantic Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride 15 On Orange Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more   less 
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Also Known As:
African Pride 15 On Orange Hotel Cape Town, South Africa

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