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“Poor service and no customer service skills” 2 of 5 stars
Review of Strand Tower Hotel

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Strand Tower Hotel
4.0 of 5 Hotel   |   Corner Loop & Strand Streets, Cape Town Central ZA-8001, South Africa   |  
Hotel amenities
Ranked #66 of 103 Hotels in Cape Town Central
Pietermaritzburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Poor service and no customer service skills”
2 of 5 stars Reviewed February 13, 2014

Reception - very unwelcoming. - Catherine & Danian need to go for customer service training as they are rude and at times condescending. They don't greet their guests. They need to take a page out of Willem's (exec lounge) book.

Parking attendants at the hotel are very friendly and helpful(newton / xolile) are great guys. Parking area is ridiculously tight and small.
Best you get super waiver cover on your hired car because you will bump your car into a column or wall.

Rooms are tiny. Jump over the bed and your in the rather tiny cupboard for one.
Lifts is extremely noisy and kept us up all night. trying to get from your room to reception in the mornings literally take 10 minutes due to the volume of stops.

Breakfast is a joke. For a four star establishment charging R125 for breakfast. You could do better at wimpy. Dinner also not worth the R195 price tag. This poor quality canteen spread is pathetic.

Cleanliness - carpets through out the building were always dirty, including in the lifts.

No attention to detail / No consistency - Our names we put in our rooms / at breakfast / on our televisions as Gavin and Mr Gavin. Who checks these things ??

Room Tip: If you stay in room 1611, you can see the "four stars" outside your window on a clear nigh...
See more room tips
  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, March 27, 2014
Dear "Sanman1541"

Thank you for your review. We have investigate all your concerns and addressed the relevant ones.

We would like to welcome you back in order to experience the true nature of our Hotel.

Kind Regards

Theo De Zeeuw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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london
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

I h ave been fortunate to stay at many hotels around the world. The service I have recieved from this hotel is second to none. They cannot do enough for you. It is clean and value for money and the staff have made my stay in this wonderful city fantastic. From the bellboy's, front desk desk staff, room cleaners, concierge and a special thank you to odrian (I hope i have spelt that right), where impeccable. Its not as modern as say the Westin, however it more than makes up for it in hospitality. This is a great hotel to stay at while you are in the middle of cape town. Nothing is to much problem just ask.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, March 27, 2014
Dear "nbhwarrior"


Thank you for taking the time to give us such a nice review of the Strand Tower Hotel. To receive such praises from a well versed travel is truly appreciated. Your praises regarding the staff will be communicated to all team members and i am sure this will motivate them even more.

I am please that you found our service and location to your liking. We do pride ourselves in delivering a good "value for your money" experience.

We most definitely look forward in welcoming you back to the Strand Tower Hotel.

Kind Regards

Theo De Zeeuw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 10, 2014

+ clean rooms
+ good breakfast, the pancakes were delicious

- garage, small space!
- unkind staff
- noisy by night (outside and inside)
- Room service costs 100 Rand which is more expensive than the meals!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, March 27, 2014
Dear "Yannick_Sch0983"

Thank you for your review of your stay with us. We value all feedback in order to continuously improve on our service delivery.

We have looked at your concerns and will address them accordingly. I am pleased that your enjoyed the cleanliness, the rooms and the location of the Hotel to your liking.

We would like to welcome you back to the hotel on your next visit to Cape Town.

Kind Regards

Theo De Zeeuw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Malden, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2014

Staff could not be more helpful, bedrooms bright and double aspect but the dreary large black lampshade needs replacing and a colourful picture/print needs to brighten up the wall. First class bathroom. Reception area O.K. and lifts quite efficient, buffet choice wide ranging lunch plus dinner, limited restaurants nearby but 'Savoy Cabbage' very good. About 8 metre length external pool clean.
However, lift lobbies drab and gloomy in appearance, Gymnasium equipment very old, one machine broken, two inoperative initially and no instructions for use, but weights O K.
Worst feature in room No. 1517 noise from nearby night club that did not stop until 4 a.m. every morning. In a nutshell suitable for short stay.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, March 27, 2014
Dear "Ron J"

Thank your for taking the time to write a review of your stay with us. We have taken all your concerns to heart & I can assure you that most of these concerns has been dealt with.

I am pleased to read that you enjoyed the fast variety of our buffets. We also serve an excellent terrace menu.

We trust that you enjoyed your stay and would gladly welcome you back for your next visit to Cape Town.

Kind Regards

Theo De Zeeuw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
85 reviews 85 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed January 29, 2014

Great position if you are comfortable with walking around the city centre. We are from Cape Town originally and had no issues with this but the location could be daunting for visitors who are not confident to walk around the city.
Nice pool and deck although very small-only a handful or loungers.
Front desk service is good although the housekeeping dept has a few issues. We requested an iron and board several times and when it eventually arrived on day two it was dirty and unusable. Only a minor point but they need to invest in better irons and boards!
If you are familiar with UK Travelodge chain it's one step up from that standard, but for the low price (we paid the equivalent of around £40 per night for a double) it's fantastic.
Be prepared for coach loads of brazillians and Chinese-the hotel is obviously popular with tour operators.
I can't comment on the breakfast-why would anyone would eat here when there are dozens of fabulous cafes within a few minutes walk!
Major complaint though-the hotel porter called a taxi to the airport on our last night. The driver charged literally double the going rate. We do the trip several times a year and the taxi is never more than R150-R200 max. He demanded R350 on arrival at the airport which led to heated arguments and me calling the airport police. A really bad end to a great stay and the hotel should be ashamed of using this company.
Top tip-flag a cab yourself from the street or call a reputable company ("Excite Taxis" are v good) and do not let the hotel staff call you a cab.

Room Tip: Ask for a room on a high level as it's noisy in the city centre!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, January 30, 2014
Dear "a m"

Thank you for taking the time to provide us with such a thorough review of your stay with us. I am pleased that you found the Hotel location, the facilities and service to your liking,.

I do apologize for the inconvenience with regards to the iron and i can assure you that the matter has already addressed.

Please do visit our breakfast buffet next time you are in the area's since it is truly worth it! We have a fantastic selection of freshly baked breads and croissants that we bake in our in-house bakery. This guarantees that our guests receive the freshest baked goods. We have a fantastic hot selection as well as fruits and cereals. We make omelets, pancakes, and fry eggs specifically to our guests request.

A fresher breakfast will be hard to find.

I can assure you that i have addressed your incident regarding the taxi with the concierge and that this will surely be an isolated incident.

Please contact me directly ( manager@strandtowerhotel.co.za ) should you wish to.

Kind Regards

Theo De Zeeuw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 29, 2014

Everything was perfect starting from the niceness of the staff that were very helpful and friendly, fantastic breakfast buffet, nice and clean room and the perfect location in the city centre, top choice.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, January 30, 2014
Dear "maximilian_12"

Thank you for your Review of the Strand Tower Hotel. I am pleased that you enjoyed your stay with us and we will share your kind words with our team members for their information and motivation.

It pleases me to read that you found everything that the Strand Tower Hotel has to offer to your liking.

We do take great pride in all our services and to hear that we made your stay a pleasant one tell us that we are meeting our guests's needs.

We look forward in welcoming you back to the Strand Tower Hotel in the near future.

Kind Regards

Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2014

We recently had a conference at the Strand Tower Hotel. The service was prompt, the hotel is clean and the hospitality good. It is well situated for business in city center Cape Town. The rooms are spacious.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSTH, General Manager at Strand Tower Hotel, responded to this review, January 22, 2014
Dear Mr. Du Toit.

Thank you for taking the time to comment on your conferencing experience with the Strand Tower Hotel. Be be assured that i will pass on your positive comments to all team members.


Our conference rooms are well equipped with data projectors, PA systems and wireless internet. Accompanying our facilities, is our wide variety of lunch buffet menu's and conferencing morning and afternoon snacks.

We look forward for you and your family to visit us in the near future.

Kind Regards

Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Strand Tower Hotel

Address: Corner Loop & Strand Streets, Cape Town Central ZA-8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#46 Romantic Hotel in Cape Town Central
#51 Business Hotel in Cape Town Central
#54 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Strand Tower Hotel 4*
Number of rooms: 242
Official Description (provided by the hotel):
The Strand Tower Hotel is located in the hub of Cape Town’s CBD on the corner of bustling Strand and Loop Streets. It offers 4 Star accommodation, making it the ideal place to stay for business, conference and leisure travellers.Free internet of 100MB daily is available to all our guests. Secure on site parking.Cape Town’s business centre is within easy walking distance from the Strand Tower Hotel. The city’s many major tourist attractions, such as Table Mountain, Robben Island and the V&A Waterfront, are also within easy access from the hotel. Other notable landmarks nearby include the Cape Town International Convention Centre. With three World Heritage Sites, Cape Town has a wide range of attractions that include a diverse mix of cultural, historical and historical sites, as well as a host of outdoor and leisure activities. From entertainment, nature and environment to world-class wining and dining – the Mother City offers something for everyone.Boasting a gym, sauna, bar, restaurant and satellite television, the Strand Tower Hotel is almost entirely self contained. So much so, that our guests don’t even need to go outside.The hotel has plenty of facilities to keep you entertained and relaxed. The pool deck, which is located on the second floor of the hotel, provides guests with a lush, tranquil oasis in the heart of the city. The gym area, sauna and steam room allow guests to destress after a long day while having fabulous views of Table Mountain. ... more   less 
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Also Known As:
Strand Tower Hotel Cape Town, South Africa

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