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“Perfection is hard to find” 5 of 5 stars
Review of One&Only Cape Town

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One&Only Cape Town
5.0 of 5 Hotel   |   Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa   |  
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Ranked #15 of 103 Hotels in Cape Town Central
Ballito, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
“Perfection is hard to find”
5 of 5 stars Reviewed April 20, 2014

One&Only Cape Town has presented me with a conundrum. How can I visit Cape Town without visiting this stellar resort? Before discovering this gem, I enjoyed the variety of accommodation offerings available in this beautiful city. Unfortunately, One&Only has changed this for me. When visiting Cape Town, I no longer consider any other option. There is of course only one, the One & Only. Perfection has been found, and I like it.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 23, 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged our team's genuine hospitality and through this we created memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 20, 2014

We stayed for 10 nights. This is our 3rd One and Only experience. We have stayed at The Residence in Dubai, and Ocean Club in Bahamas, which we felt would be a hard act to follow. While the Hotel is certainly different from the others, this is not necessarily a bad thing. Service levels are perhaps not up there with the other two, however, this may be the case throughout South Africa, rather than peculiar to this hotel. We had an amazing stay. The room was lovely, with a beautiful view over the harbor. There was noise from the work going on outside, which meant we could not enjoy breakfast on the balcony. We were given a discount voucher as part payment towards a massage in the beautiful spa. But it didn't really make up for it. This was the only negative of the whole trip. We thoroughly enjoyed our time in this beautiful city and look forward to returning some day.

Room Tip: Check with hotel re construction noise before you book your room
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 23, 2014
We appreciate your honest review and you can rest assured that your comments have been reviewed in the most serious light. The construction occurring at the Two Oceans Aquarium adjacent to our property is a challenge we are managing carefully in collaboration with the Aquarium Management. Our Management team has been fully appraised regarding the issues you have raised and we are very pleased that we were able create a memorable experience for you. We are looking forward to welcoming you again in order to provide you with the ultimate One&Only experience as one of our loyal repeat customers.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 19, 2014

Amazing hotel in an absolutely beautiful city. Staff was super friendly. Hotel was conveniently located in the water front area within walking distance to amazing shops. Our suite had amazing views of Table Mountain. The property restaurants were great and the hotel had an amazing wine selection. Maybe not the best property for kids, however I am sure the hotel would be happy to have them. Great for couples travelling looking for a higher-end experience and a romantic escape.

Room Tip: I assume all rooms are great. Our suite was huge...bigger than we needed. His and her bathrooms we...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 23, 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 17, 2014

The location is great - you can walk easily to V&A wharf, aquarium etc. Restaurants are all good and you can get the full restaurant menu in your room - very good for relaxing romantic evenings.
Very good size rooms, excellent decor - everything you need. A real oasis in the heart of the city.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 19, 2014
Our world class facilities cater to the needs of families, couples and business travelers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you away on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Falls, Virginia
Top Contributor
178 reviews 178 reviews
32 hotel reviews
Reviews in 79 cities Reviews in 79 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 16, 2014

The newest and best hotel in Capetown. The location is excellent--near the docks and Victoria and Albert Wharf. The service in all aspects is outstanding. The hotel's restaurant--Reuben's--is very good and very efficient. We were lucky enough to be upgraded to an "Island Suite", and it was wonderful and a great way to finish our tour through southern Africa. Everything was top notch. When we had a small problem at check-in, the hotel immediately sent a free bottle of wine to our room. We would recommend this hotel in a heartbeat.

Room Tip: Hope and pray for an upgrade
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 19, 2014
We are so pleased that we were able to turn your experience around! We always strive to live the Kerzner vision of creating amazing experiences for our guests and our team is thrilled that you went away from us with memories to last a life time. Thank you for your feedback and we cannot wait to welcome you for your next visit to our beautiful resort!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
londont
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed April 11, 2014

We were not disappointed we found staff welcoming and all amenities to hand setting is fantastic and you are based in waterfront. Spent 3 different days here having lunch and buffet tea and it was a nice treat. Found hotel to be transient but could be that we were there out of season . Wete allowed to park free but on LG gripe had to pay for Wi-Fi voucher codes. Should be free

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 19, 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor and we appreciate your feedback regarding the Wi-Fi connection charges.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Top Contributor
194 reviews 194 reviews
66 hotel reviews
Reviews in 91 cities Reviews in 91 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed April 11, 2014

Our second stay at the One&Only. Every single detail of this hotel is just about perfect: great and spacious rooms, a wonderful bathroom, very good soundproofing from adjacent rooms and hallways, immaculate cleanness of all facilities. Outstanding gym. Very high quality breakfast (what a selection !).
Most of all: a very warm and dedicated staff throughout the whole hotel. Special thanks to Chris Noone (head Concierge) and Diana Romburgh (head of Guest Relations) for making this yet another very special stay. We will surely return.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 19, 2014
Thank you for taking the time to write about your One&Only experience in such detail. We are so proud of the individuals that you highlighted and they are very pleased that their dedication to service excellence has impacted your stay so positively. We look forward to welcoming you again in the not too distant future and for many many more memorable visits as one or our esteemed regular guests!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cape Town Central
#4 Spa Hotel in Cape Town Central
#5 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#16 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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