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“Tophotel with a few flaws” 4 of 5 stars
Review of One&Only Cape Town

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One&Only Cape Town
5.0 of 5 Hotel   |   Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa   |  
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Ranked #18 of 102 hotels in Cape Town Central
Antwerp, Belgium
Top Contributor
96 reviews 96 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
“Tophotel with a few flaws”
4 of 5 stars Reviewed March 15, 2013

The One & Only hotel is absolutely beautiful with very friendly staff. You have to book the rooms with an amazing view on Table Mountain. The other rooms close to the pool are very nice, and cost approximately the same, so the choice is really easy here. The restaurant Nobu is very noisy and overpriced, although the food is very good, the prices are over the top in comparison to other restaurants in Cape Town. A few flaws worth mentioning are the smell in the shower was awful (kind like a sewer smell) and one of the two sinks was obstructed. At the pool I got a dirty towel. So nothing major, but still a fabulous hotel.

Room Tip: Book the table mountain view rooms in the main building. The price is approximately the same as the...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 18, 2013
We appreciate your honest review and we are thrilled that our world-class facilities, sweeping views of Table Mountain and our dedicated team blew you away during your visit to Cape Town. We apologize for any inconvenience caused by the issues reported and feel free to contact me directly at the resort should you wish to discuss the matter further. This kind of feedback is invaluable to us and assists us to serve you better when you return.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2013 via mobile

Stayed on our recent visit to CT and what a great choice for a vacation. The hotel is beautiful with views of Table Mountain. I loved the main hotel verses the Island rooms, beautifully decorated but the staff here are exceptional. You dont have to worry about any detail however big or small the staff will take care of it. Alex and Kyle you were just wondeful, you made my stay so memorable and pleasant. From resturant reservations, to packaging my wine and going out of your way to make sure I got the beautiful flowers on short notice, you really are the best! Thank you and looking forward to more stays. Anita

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 18, 2013
Thank you fore recognizing the colleagues who blew you away during your stay. We are looking forward to your next visit with us and eagerly await your return.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Belo Horizonte
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 11, 2013

It is really a five star hotel! Our room was huge, roughly 220 m2: two rooms, two bathroom, living-room, dinner-room, kitchen and a terrace with a view to V&A Waterfront! The service is excelente, the meals - specially the amazing breakfast. All of these for an incredible price! We definitely recommend this place.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 12, 2013
Thank you for your fantastic feedback! Our friendly, service driven team eagerly awaits your return to the best location in the Mother City
Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Vannes, France
Top Contributor
117 reviews 117 reviews
52 hotel reviews
Reviews in 66 cities Reviews in 66 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed March 10, 2013

Stayed here on the front end of a 2 week custom designed safari. We LOVE Cape Town and even more we LOVE the One & Only Cape Town. We stayed in a superior island room which was perfectly situated near the pool, the lunch restaurant and the spa. Had a pedicure at the spa and it was fabulous. Our room had a slight view of Table Mountain which was a perk but not that important to us. We loved the access to the pool, since it was snowing at home. All the staff we encountered was incredibly welcoming and kind. The guest relations manager checked in on us to ensure we were having a nice stay. We ate Reubens once and then ordered from there to dine on the terrace of our room one evening. Also ate at Nobu and loved it. The proximity of the hotel to the V&A Waterfront is wonderful. We hired a driver for a half-day to take us to see Boulders Penguin colony and to Hout Bay to see the seals offshore. We also took the "hop-on, hop-off" bus one day (picks up near the hotel) to see the highlights of the city and visit Table Mountain. Next time back, we'll explore Camps Bay area more, as it looked beautiful. All in all, this hotel delivered on everything. It was luxurious, peaceful and very customer service oriented. We will definitely return and recommend it highly to other travelers.

The only reason I didn't give the hotel a 5 out of 5 stars is because the air conditioning in our room broke down on 2 separate occasions and the wifi router had to be changed. The staff did however handle all issues very well and resolved them as quickly as possible.

Room Tip: Island rooms are exceptional and near the pool.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 12, 2013
It is such a pleasure to read your review and to see how you were able to experience only the best that our world class resort and beautiful city has to offer. We are very pleased that the difficulties you encountered did not cloud your experience as it was dealt with swiftly and we are so looking forward to welcome you back and creating more One&Only moments with you.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 10, 2013

Thank you One & Only for a wonderful stay. My husband and I treated ourselves to five nights away on our own without the children - it was everything that we needed or wanted. The hotel is of course fabulous and in a perfect location for those who want to explore or get out and about easily. From popping out for a run to shopping or wanting drinks or a meal everything is within easy reach.

We stayed in a Marina Grant suite, quite frankly it was enormous with the luxury of his and hers bathrooms - always helpful! I also noticed that there was a connecting door so if you were staying with children that would make a fabulous arrangement. Service and curtesy of staff was of the highest order in the main. The rooms were immaculate and well serviced twice a day. The gym was fabulously equipped but suffered from the inconsistent level of service from the Personal Trainers. There are no classes and several times that I went into the gym it was unattended. One PT, Ruldoph could not have been more helpful and encouraging but on the other hand the lady in there ignored me on every single occasion that I went in there - we gave off a 'can't be bothered' aura. The spa is calm and treatments good. The big downside with the hotel is that it is probably a pool short. We arrived on a Sunday and it was absolutely packed and difficult to get sunbeds. During the week it was much quieter there was no race to get a sun bed. It would seem, however, that the hotel have an unofficial policy of allowing non guests in to use the facilities if they are quiet which would account for the packed pool over the weekend. When we stayed the hotel was not at full capacity but I heard nightmares about people queuing for beds over Christmas. I am not sure what the full capacity of the hotel is but there is only provision for around say 50 sun beds.

I have only pointed out the downsides though in order to prepare you. I loved my stay and we will be sure to return.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 13, 2013
Thank you for your positive and insightful review on your stay with us. We are delighted that we could meet all of your needs as a couple and that our spacious suites with interconnecting rooms have encouraged you to bring your family the next time that you visit. The inconsistency in service that you have experienced from our team in the gym has been taken up and addressed by management to ensure that all our guests receive the same attention that they deserve and that you experienced throughout our resort. With respect to the swimming pool, as it was busy when you were there we apologize that it took time to get the sun beds you needed. We do have 110 loungers available as our standard for this time of year to ensure that we can accommodate the needs of every guest in-house.
Your valuable input will assist us to serve you even better on your next visit and we look forward to welcoming you back with you family in the near future.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

I enjoyed my stay at the One & Only. The rooms are very spacious and the views are lovely. I found the food to be slightly expensive and there was not a huge selection. Not a very innovative hotel but real quality and old school luxury hotel. Not sure if I would stay at the hotel for pleasure though. i also had a spa treatment, the spa is very relaxing and the therapists are very good.

Room Tip: All rooms are lovely.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 12, 2013
We are thrilled that you had such a positive experience at our resort! With two world class restaurants in-house and our poolside dining area, we pride ourselves in offering and array of cuisine and we hope you will afford us the opportunity to introduce you to them when you return. What a pleasure to know that our spa therapists could create true One&Only moments for you.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princes Risborough, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2013

This was our first trip to South Africa and so having stayed in a One and Only in Dubai decided to chose the Cape Town O&O and we are pleased that we did.
The service, rooms,food and facilities are all that you expect from a O&O. Great views of Table mountain and the harbour. The food at the pool and Ruebens restaurant was excellent. We agree with the earlier comment about sun bed comfort but got around the problem by having 2 cushions
no problem for the staff.
The closeness of the V&A waterfront is a bonus. A five minute walk and you are among all of the bars restaurant and shopping. In the evening there is always live outdoor entertainment and wherever we went we felt quite safe.
We will definitely be returning to South Africa and certainly stay ant the one and Only. Whenever we think of the holiday we remember the smiles and friendliness of the staff

Room Tip: Rooms ending in 15 are on the corner and you then get a view of the harbour and Table Mountain.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, March 8, 2013
We are thrilled with your positive review and thank you for choosing the One&Only Cape Town as your destination of choice. Our facilities and our location is unparalleled to anything you will find in Cape Town and our smiling team members look forward to see you soon.

Warm and friendly regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cape Town Central
#5 Spa Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#16 Romantic Hotel in Cape Town Central
#18 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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