The One& Only hotel is simply THE best hotel in town, and beats its only direct competitor (the 12 Apostles hotel in Camps Bay) in almost every aspect, except location. Like some of you, I like it to plan my travels in depth, and as such, I always consult websites like Tripadvisor & Kiwicollection, as well as magazines like Conde Nast Traveler. To give you an idea, we have stayed in many high end resorts all over the world before, so we are used to luxurious holidays. On this occasion, I was travelling alone for business.
Just that you know, but I am a huge fan of Cape Town, its inhabitants and its stunning surroundings. There is no other city that is as equally beautiful and has the same vibe as Cape Town, although Vancouver comes closes. In that aspect, the One & Only hotel reminds me a lot of the Fairmont Pacific Rim in Vancouver (and could maybe “copycat” some ideas of their Vancouver colleagues: see suggestions).
This is what I liked about the hotel :
- service : absolutely top notch ; the staff is amongst the friendliest I ever encountered in a luxury hotel, and they seemed to care genuinely about me. I was travelling alone, and I was taken care of very well. After 1 night, they even upgraded me to another room (because I preferred a King Sized bed). Kudos to the staff.
- rooms : this was the most splendid room of a city hotel I have ever staid in. It felt like being home away from home. The rooms are oversized, very nicely decorated and lightened. The beds are heavenly. I can recommend everybody to stay in a higher floor Marine room to enjoy the view of Table Mountain. While the view is spectacular, the balconies faces north and as such are in the shade almost all day (but frankly, why would you want to spend your time on the balcony in a city like Cape Town)
- Design/architecture : very impressive lobby and overall very nice and modern layout that definitely feels 6 star.
- The pool, on a private, man-made and lush island, is very large and appealing, but it was – in contrast to what they state on the website – not heated. It is only heated in summer months.
- Food : excellent, both room-service, Ruebens and Nobu, although I did not really like the architecture/atmosphere of both restaurants (far from an intimate dining experience). Breakfast was beyond words, with fresh juices and even oysters.
This is what I did not like so much about the hotel, and I take the opportunity to give some suggestions to the owners to probably make their hotel the best city hotel in the world.
- Location : while many will consider the Waterfront to be the best location in town, I do not share this opinion as the real beauty of Cape Town is found on its Atlantic shore with some of the most amazing beaches of the world. You cannot change the location of a hotel of course, but when I stayed at the 12 Apostles hotel, they offered a free shuttle every hour from 8 am to 9.30 pm from the hotel to Camps Bay and the Waterfront (which everybody seemed to enjoy and make use of). Now, this is what I missed at the One & Only : a complimentary shuttle to Camps Bay. I would have added so much to the experience, and the hotel should definitely be able to afford that. They could offer their guest with one simple shuttle the possibility to beachcomb and enjoy the best sunsets in the world, and bring the Atlantic Coast to the One & Only.
- I can understand that the pool is not heated in winter months (but they should mention that on their website). But they could learn something from the Fairmont Pacific Rim hotel in Vancouver. The latter hotel has a very nice and large outside hottub as well as a fire pit. Now that would have been a nice experience for the high-end clientele at the One & Only in Cape Town as well, sitting in the outdoor hottub or coziness around the fire pit, on those chilly evening with a mighty sight on Table Mountain. Maybe an idea for the future ?
- The hotel must have an unbeaten view from its unused rooftop space. Why not introduce a little bit of New York and install a sunset rooftop bar, which would blow your clientele as well as Capetownians away. A premier for Cape Town.
- Security : I do not understand quite well why everybody can walk in from the street on to the island on the path surrounding the hotel. I would make a gate here, as otherwise, one day or the other you would attract (and make it very easy) for some people with not so nice intentions.
room at high floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We highly appreciate your comments regarding your recent stay at the One&Only Cape Town and would like to thank you for taking the time to share with us and the Trip Advisor visitors such a fantastic feedback on our resort ,as well as absolutely great ideas for improvement.
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I will share your comments with our team, with particular reference to the friendliness of the staff and their genuine hospitality, the appointment of our rooms and the fantastic dining experience. I am certain the team will be encouraged by your remarks, as we continuously strive to meet your needs and expectations and constantly improve our services.
Thank you so much for your suggestions. They have all been all shared with our Management Team, i.e. from the shuttle to Camps Bay, which we do offer in the busier season when guests are visiting the beautiful beaches more frequently, to the outside hot tub and fire pit, which is indeed such a fantastic idea. As far as the rooftop space which indeed would be ideal for an amazing rooftop bar, the resort has three outstanding private Penthouses on the 6th and 7th level.
Your feedback on the security concerns has been shared with both with our Security Manager and Executive Operations Manager, and I can assure you, they have already taken your feedback to heart with immeditatie actions, as our guests’ security is of paramount importance.
Thank you again for sharing your experience and your fantastic ideas for improvement, and we look forward to serving you in the future.
Florentina Heaven Popa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.