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“Hospitality at its Best” 5 of 5 stars
Review of Cape Royale Luxury Hotel

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Cape Royale Luxury Hotel
5.0 of 5 Hotel   |   47 Main Road | Green Point, Cape Town Central 8051, South Africa   |  
Hotel amenities
Ranked #32 of 103 Hotels in Cape Town Central
Zurich, Switzerland
Top Contributor
97 reviews 97 reviews
32 hotel reviews
Reviews in 48 cities Reviews in 48 cities
46 helpful votes 46 helpful votes
“Hospitality at its Best”
5 of 5 stars Reviewed December 11, 2012

Excellent location, beautiful architecture, great appartments, the welcome at the
front desk with the gong and announcement was quite unique and funny, welcome touch.
Staff very friedly and helpfull (sight seeing suggestions etc)
Close to the waterfront.We can highly recomment his property.

Only thing they have to change is the free shuttle ride within 5 km, and "scheduled" pick
up at the waterfront, timings did not work at all, they should publish a fixed routing.

Room Tip: If you sleep towards the main road it can be a little bit noisy,
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 20, 2012
Dear Claude,

Thank you very much for your valuable feedback, it is greatly appreciated. Especially your comments regarding our friendly staff. I am glad you enjoyed the 'Royal Touch'.
I will certainly review our shuttle service and discuss with the team.

Royal Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Johannesburg, Gauteng, South Africa
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 9, 2012

My top choice for frequent trips to Cape Town - great location, great flats, excellent staff. Best secret feature - the roof pool deck and bar. The hotel is a excellent choice if you need to do some work in peace or if you don't like feeling crowded in standard hotel room.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 10, 2012
Dear Royal Guest,

What a Perfect Review you have given us - thank you kindly. Thanks for the excellent feedback and thanks for taking the time to write this review.

We look forward to welcoming you back.

Royal Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 7, 2012

The Cape Royale is really well situated in easy reach of the V&A and if you want (as we did) a straightforward stroll to the Downtown area. It's a 15minute beautiful coastal drive along to Clifton and Camps Bay (as an alternative to the route up and over the mountain).

Like other reviewers we received the 'special' welcome. It was a nice touch, though I'm glad it did happen every time we walked through reception! We had a two-bed two bath suite. It was super spacious and well equipped. We slept in the smaller of the two rooms which backed onto the atrium and our nephew took the larger room with balcony. As other reviewers have noted the rear rooms can get a bit echoey overnight, but it was never a major issue for us. That is my one criticism of the room. We were on the third floor and faced out over towards the Cape Town stadium. It was quiet despite the hustle and bustle outside.

In terms of the staff they were all great though we do really want to single out Tina and Seddick. Tina was great and nothing was too much trouble at any time we went to reception - she even sorted a penthouse for the day so we had a private pool. Seddick, the Asst Guest Service Manager, was just brilliant. He arranged tours, boats, a helicopter ride for our nephew, suggested bars, checked us in for the flight home – he just went above and beyond. So a huge thanks Seddick.

I have to take issue with some of the other comments re facilities. If you compare prices to the other 5 star hotels in Cape Town, the Cape Royale is very significantly less. It’s probably a bit naive to expect a like-for-like comparison with the others. The Cape Royale has a great spot, great rooms, good food and great service. Overall it was superb value, and put money in the kitty to enjoy the many other things in the City and beyond, without compromising on having a fantastic base to stay.

Room Tip: The higher the better and at the rear for a great view of Table Mountain.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 10, 2012
Superb Review, thank you very much.I am very pleased that you had such an enjoyable stay with us and that you enjoyed the 'special welcome' aswell as many other aspects of our service which we pride ourselves in.

Please be assured that I have shared your lovely comments about our staff with them all, especially Sedick and Tina, who are great ambassadors for Cape Royale and indeed the hospitality industry.

I wish you a wonderful festive season and I hope we have the opportunity to welcome you back.

Royal Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2012

We had a 2 night stay here with an overwhelming welcome in the reception area. had to wait a bit to have the room ready for us, although they upgraded us to a nicer room. breakfast spread was amazing, although was let down by the bad service. other than that, all things were great- room, location, sky bar and reception.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 10, 2012
Dear Lord Mark,

Thank you for your review and for the time taken to give us your feedback. I am pleased that in general you had a good stay with us. But I am disheartened about your comments regarding the bad service at Breakfast. Service is of the highest importance to us and I would like to ensure all our guests are made to feel extremely welcome and recieve the highest levels of service possible at all times. Please would you be so kind and send me an email with the details to: terri.jabaar@caperoyale.co.za

I look forward to hearing from you and may I wish you a wonderful festive season.

Royal Regards

Terri Jabaar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 6, 2012

The hotel is in a good location and has a lovely ambience. The staff were very friendly and always willing to help and give useful advice. We felt very welcome as all the staff said hello and welcomed us back when we went out. There is a free hourly courtesy mini bus which serves the local area. We used it occasionally but could walk down to the Vand A waterfront to the bars and restaurants. The apartment was beautiful.We were upgraded free to a bigger apartment. Breakfast was included in our package and was extremely good. We would happily stay here again because the staff made it such a lovely experience.

Room Tip: We heard from another couple that the rooms at the front can be noisy if the night club is busy.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 10, 2012
Dear Valued Guest,

Thanks for this lovely review. Your comments about our staff and service in particular are warmly received. These comments really mean alot to the whole team as Service excellence is of the utmost importance to us. Once again Thank You.

I wish you a wonderful festive season and I hope we have the opportunity to welcome you back....hopefully in the not too distant future. Until such time....
Royal Regards

Terri Jabaar & The Team at Cape Royale
Resident Manager
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Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 6, 2012

Excellent personal service, incredible views of Greenpoint Stadium and the Atlantic Ocean, luxurious and spacious suite. Thanks to all the staff and the manager of Cape Royale Hotel, absolutely brilliant stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 5, 2012

Located near the waterfront convenient to shopping and dining, the Cape Royale was definitely a special place to stay. While others have mentioned the amenities and greeting, I would agree and also like to say that the level of customer service we experienced was superior to any hotel we have visited anywhere and available 24-7 to provide assistance with any need. The hotel's restaurant was one of the best dining experiences we encountered in South Africa, and a hotel shuttle was available to take you anywhere desired for shopping or dining within the downtown area. We absolutely loved our stay here and highly recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, December 10, 2012
Dear Royal Guest,
Thank you, Thank you, Thank you.
This is wonderful feedback you have given us. Please be assured I will share your kind words with all the team. Service is our focus...and comments like these make our smiles even wider. Thanks again.

May I wish you a wonderful festive season and a very Happy 2013.
Royal Regards

Terri Jabaar & The team at Cape Royale.
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cape Royale Luxury Hotel

Address: 47 Main Road | Green Point, Cape Town Central 8051, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Cape Town Central
#22 Business Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including The Banting Kitchen that offers an exceptional menu and a fresh alternative to modern day dining. There is also a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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