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“paradise is calling” 5 of 5 stars
Review of Glen Boutique Hotel

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Glen Boutique Hotel
4.0 of 5 Boutique Hotel   |   3 The Glen Road | Sea Point, Cape Town Central 8005, South Africa   |  
Hotel amenities
Ranked #10 of 103 Hotels in Cape Town Central
Zurich, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“paradise is calling”
5 of 5 stars Reviewed March 6, 2014

we were the first time in Cape Town and SA and to cut it short: it was a blast! The staff is very friendly and helpfull and the facilities are very clean, modern and tastefully decorated. Breakfast was delicious and sunset at the pool with a chilled drink from the bar amazing. Thanks to everybody and hope to see you soon, Thomas from Zurich

Room Tip: the rooms in the side-building have great terraces! our bath room was amazingly big - ask for it.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    402
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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Netherlands
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 6, 2014

Staying at The Glen Boutique Hotel or The Glen Apartments is like staying with great friends. We had the most amazing time and can't thank the wonderful staff enough for their hospitality. The staff really go out of their way to help, advise and entertain. Special thanks to Mark, Bogdan, Ziggy, Phillip and Phil. We look forward to our next visit.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Stockholms Län, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 2, 2014

I can highly recommend The Glen Hotel i Cape Town to everyone !
We stayed at The Glen for 2 weeks, and we had a great time !
The hotel is very nice, clean, nicely decorated and well kept.
We had a great room, spacious, a big balcony with a view over Sea Point ( and even a glimpse of the ocean !)
Phil, Mark and all the rest of the staff are great ! Very friendly, helpful with all matters, very polite and attentive.
A truly great place !
Claes Blom, Editor-In-Chief, Sköna hem magazine, Stockholm, Sweden.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bray, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 1, 2014

Great location, quality breakfasts and friendly staff - specially Phil the general manager. We had a few fixture and fittings problems with our room but these were resolved by the management. It's good that they have a car park but it is small and manouvering can be difficult when other guests have parked inconsiderately. Whilst this is a predominantly gay friendly hotel there were other couples staying there and we did not feel out of place.

Room Tip: The management did acknowledge that we had the worst room in the hotel (room 4) which is very small...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 1, 2014

By far the best place we have stayed at...ever! The staff are always willing to help with a smile, the food is beyond delicious, the rooms are spotless, comfortable and stylishly furnished, and the pool deck is the perfect place for relaxing and soaking up the sun. Thank you! A long over due review, but we will be returning really soon.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
81 reviews 81 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 27, 2014

We definitely had an amazing stay at the Glen. It´s modern and stylish, yet not overdone. The pool area is fantastic and the rooms are very individually designed. Maybe some of them lack a bit of cupboard space, but I was totally satisfied. Breakfast is fantastic, especially the wide selection of warm dishes!! It is true that sometimes Service is a bit chaotic but - after we complained on the second day - we had a "running joke" for the rest of our stay! Glen is not for Dining, but you still can get something very decent to eat, if you want to spend the evening in the Hotel. But Cape Town is definteliy full of suberb Restaurants which are not to be missed!

The Location is nice in Sea Point - which is not directly in the Center but nice and quiet and very nearby the stunning beaches of Camps Bay and Clifton. Taxis to the Center and the Restaurants are not expensive!

The staff has often been praised before and I just can say that they ALL really try to to their best to make their guests happy. Very helpful and always fun! I was really sad that the days went by so fast but I will defintely come back!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udine, Italy
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 27, 2014

unfortunately we did not have a very good experience at the glen. we asked for a quiet room, were told this is no problem and got room 20, right above the bar and pool. the room looked very nice, but after just a few minutes we realized just how noisy it really was. so we asked for another room. philipw, was very nice and gave us room 10. not a luxury room in the new building, but a standard room. we did not care, since we were simply looking for a few relaxing nights. when we got back from dinner though we realized that our room stank like a sports locker room with a touch of chemicals. it was really sickening. we could not open any windows, since we were on the ground floor, so no sleep for us. we asked to change again, but nothing was available. we were promised a luxury suite a few nights later to make up it all. next evening, when we came back from dinner, we realized that room 10, apart from its stink, is more or less attached to the spa and that the noise of the jacuzzi was making our wall tremble. we checked the spa, nobody was inside, but everything was turned on full blow. (PS: the glen has a little sign above the sinks reminding your that water and electricity are scare in africa! obviously miraculously their spa uses neither of these resources!) we tried to turn it all off, couldn't find the right switches and called the front desk. they were eager to help, but nothing happened. it was 22.30 at that time and we had already lost a night of sleep, so we called again. we were told the spa is open until midnight! what? with a room attached to it, that we were given because it was definitely quiet?by the time somebody came from the front desk, some people had already entered the jacuzzi, party hats on and all. they were reluctant to leave and until the whole situation was solved, it was midnight. not really what i expect from a boutique hotel. the room itself was not exactly clean or in any way up to standards. there was mold on the wall, the bed cover was covered with funny stains (don't think!). the last 3 nights we were given the luxury suite as compensation (thank you philip), which was very nice. unfortunately we heard doors slamming, people talking when the came back,.....all night. the last night the management had to call the police because of some lovers quarrel. all in all, not a relaxing experience. breakfast was not bad, but a bit bland. service was sometimes very slow. the pools, are not really pools. don't get fooled by the pics. they are 2 little birdbaths, only useful to stand around in with a cocktail and chat. the space around the pool is also very small and with the buildings around it, its a bit claustrophobic. and noisy. the staff was very friendly and helpful , especially philip, but all in all it certainly should not be described as a boutique hotel and is not good value for your money. i can not recommend it for a nice, romantic, quiet stay in cape town. PS: i want to add that the management did the right thing and did not charge us for 1 night! nice gesture, highly appreciated, but unfortunately does not make up for the experience. 'FUNNY FACT': they have a little note in each room, that if you LIKED your stay and write a tripadvisor review while you are there, they give you a free drink at the bar! i suppose only if you LIKED your stay & write something positive......:-)

Room Tip: if you still want to stay there, book the luxury suite in the old building! the best and most quiet...
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenBoutiqueHotel, General Manager at Glen Boutique Hotel, responded to this review, February 28, 2014
Thank you for your feedback. We see all feedback as supportive to meeting our current and future guest aspirations.

Your complaint and unhappiness with room 20, a superior deluxe room that is regularly requested by our VIP (repeat) guests surprised us.

Regarding our sustainability focus, all heated water for our Rooms and Spa is generated from Solar panels and our Jacuzzi’s and Spa utilize re-purified and recycled waters.

We have followed up your complaint regarding noise in room 10 and have arranged the insulation of a secondary door to the Spa facility.

We trust in future your stay with us will be an enjoyable one and look forward to welcoming you back to experience the great standards we normally achieve.

Warm Regards,

Phil Thurston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glen Boutique Hotel

Address: 3 The Glen Road | Sea Point, Cape Town Central 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cape Town Central
#3 Business Hotel in Cape Town Central
#9 Family Hotel in Cape Town Central
#10 Romantic Hotel in Cape Town Central
#10 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Glen Boutique Hotel 4*
Number of rooms: 24
Official Description (provided by the hotel):
Located in Sea Point, Cape Town, The Glen Boutique Hotel offers luxurious accommodation in a breathtaking setting. As a non-discriminatory hotel we warmly welcome both straight and gay guests from all over the world. In addition to free WiFi and satellite TV the hotel also offers guests a spa and outdoor pool. The spa includes a spacious steam room, a traditional Swedish sauna and a Jacuzzi. We offer a selection of rooms with different views; some rooms either face the ocean or the mountain, while some open directly onto the pool area. Many of the rooms have their own private balcony. The hotel also offers a luxurious penthouse apartment, which includes restricted elevator access, breathtaking views, a private living and dining room and a double volume bathroom. Guests can enjoy continental or full English breakfasts on the terrace overlooking the pool or at the restaurant, and the a la carte menu provides for round-the-clock informal dining. Fresh juices, teas and coffees are available throughout the day. Easy to find, the Hotel is only 12 miles from Cape Town International Airport with on-site parking as well as an airport shuttle. ... more   less 
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Also Known As:
Hotel Glen Boutique
Glen Boutique Cape Town
Glen Boutique Hotel Cape Town, South Africa

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