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“Services as expected- Good location” 4 of 5 stars
Review of Holiday Inn Express Cape Town City Centre

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Holiday Inn Express Cape Town City Centre
3.0 of 5 Hotel   |   101 St. Georges Mall, Cape Town Central 8001, South Africa   |  
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Ranked #56 of 103 Hotels in Cape Town Central
Trowbridge, United Kingdom
Top Contributor
159 reviews 159 reviews
67 hotel reviews
Reviews in 75 cities Reviews in 75 cities
58 helpful votes 58 helpful votes
“Services as expected- Good location”
4 of 5 stars Reviewed February 14, 2014

Pretty difficult to find if you are driving, as you have to drive through a cobbled market area and along the pedestrianised area. Good parking area under the hotel. I would recommend the hotel put some very specific directions on their website. Apart from this all very good, and as you would expect from this hotel brand. Very friendly efficient front of house staff (all duty managers on their badges which is a bit unusual). Rooms very spacious (on the 11th floor anyway with view of table mountain) with nice linens and towels. Efficient aircon system. Wifi signal very strong in room 1101 too. Nice well priced range of drinks in the bar,and a great terrace area outside overlooking the street to catch some rays on, and watch the world go by.No food served in the evening, but plenty of option nearby that you can charge to your room. V and A waterfront only 2km away, and a quick and cheap taxi ride. Hotel offers excursions that seem extortionate, but the hop on hop off tour goes from approx 200m away and you can visit a winery as part of this tour. Im told the breakfast is really good, but have not tried it personally.

Room Tip: 1101 corner room is good.....only a shower though... no bath.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, February 15, 2014
Dear AdamBilgy
Many thanks for your comprehensive review of our hotel and for the many compliments and positive aspects of your stay. I was delighted to learn of your positive experience and I shall be passing your good wishes on to our team. We do hope to be of service to you when you are next in Cape Town and once again thank you for taking the time to review our hotel in detail.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 12, 2014

Once we found this hotel (it was very difficult), we were totally pleased with the hotel and its services. The breakfast was very complete with many choices of foods and drinks. The staff was very courteous and was able to help us with our boarding passes. Since it is in the city center, it would be helpful to know that one has to approach it from a pedestrian walk way. It is not obvious and it is very difficult to see the sign. If one comes in by taxi, there is no problem, but we had a car so we drove around for quite awhile. The hotel was able to direct us in once we called, but otherwise, I doubt that we could have found it. It was within walking distance of several restaurants and the famous markets. We weren't out after dark and I'm not certain that it would be totally safe.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, February 14, 2014
Dear frkerkhoff

Thank you for your review of our hotel recently and I was pleased to read of your good experience at our Hotel, especially relating to comments regarding our team at Holiday Inn Express Cape Town City Centre.

Regarding our location - being in City Centre the roads and accesses can be confusing however we do have detailed maps and directions available on our website and which can emailed through to our valued clients.
We look forward to being of service to you in the near future

Kind Regards
Judy Coleman - General Manager
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Wales U.K.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

Very helpful staff.
Great location for all attractions and nightlife.
Safe and secure parking and a good variety of breakfast. Rooms were clean and comfortable. Nothing was too much trouble for reception staff, booking taxis and restaurants without hesitation. Looking forward to returning soon.

Stayed January 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, February 12, 2014
Dear gremlinc82

What a splendid review! Thank you for sharing your positive feedback with your fellow TripAdvisor users! We appreciate your loyalty to our hotel and will celebrate your nice comments with the team at the hotel.

We are looking forward to welcoming you back to our hotel in the future.

Warm regards,
Judy Coleman - General Manager
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Oslo, Norway
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 31, 2014

I was very happy when I checked in on this hotel . It was clean, had a great location to nearby bars and restaurants and fantastic friendly staff. I saw one of the latest reviewers said the breakfast buffet was pricy if not included in your rate !!?? Breakfast is always included in Holiday Inn Express hotels, so I wonder if this person has actually stayed here....
It is 15-20 minuttes walk down to the V&A Waterfront, where you find a varied selections of shops, bars and restaurants.
This is one of the top 3 Holiday Inn Express I have stayed in in the world , so I would recommended this place to every reader of Tripadvisor !

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, February 3, 2014
Dear N0rwegianTravellers
Thank you for your very complimentary review of our hotel. It is always reassuring to receive such a wonderful response from our guests. It is our aim to ensure that every one of our guests experiences a great and memorable stay. You are completely right, our Express Start Breakfast is complimentary to all our valued in-house guests that stay with us.
We look forward to welcoming you back to our hotel when you are next in Cape Town.
Kind Regards
Judy Coleman - General Manager
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London, United Kingdom
1 review
5 of 5 stars Reviewed January 27, 2014

Rooms were clean and comfortable, hotel is very central and easy to get anywhere in the city or surrounding areas. Also, very close to restaurants, etc. Only thing to note is that late at night restaurants are closed, and there are no food options in the hotel, so would reccomend stocking up on snacks as required. The real driving factor of the hotel though is the staff. A special thanks to them from our entire group. Guest 602

Room Tip: the higher the floor the better
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 29, 2014
Dear faisal2681
Many thanks for your great review of our hotel and it was pleasing to note that you enjoyed your stay as well as the surrounds of the hotel. It was especially gratifying to read your positive comments regarding our team members which many of our guests commend us for.
We hope to be of service to you in the near future.
Take care
Judy Coleman - General Manager
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Minneapolis
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

Nice hotel in the heart of Capetown, walking distance to the African market and many restaurants. Super friendly staff, clean and modern rooms. Breakfast buffet very good, though a bit pricey if it isn't included in your room rate. I didn't need parking but it might be a challenge for this location. Would definitely stay here again because of the awesome front desk staff.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear GWest777
Thank you so much for your recent review and your wonderful comments regarding our Front Desk staff.
As well as our ever-popular continental style selection, you can now enjoy scrambled eggs, sausages and baked beans plus delicious warm pastries and fresh coffee including espresso and cappuccino, all free to our valued in-house guests.
Your review will be shared with my entire team, as reinforcement to continue their efforts to make the Holiday Inn Express Cape Town City Centre a leader in excellence.
Kind Regards
Judy Coleman - General Manager
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Sydney
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 19, 2014

A nice pleasant place to stay that is in the heart of the city. During the holiday periods especially in December around 30th, the place was fully booked. Breakfast can be chaotic in trying to find a place to sit but is generally okay, the room I stayed in was fantastic and the bed and pillows were quite comfy. There is a nice deli/market type shop across from the hotel that sells a range of great goodies to eat. The staff at the holiday were friendly during my stay. Parking is limited, thus if you are going to hire or bring a car, make sure you get your car booking in early especially during the peak times. Will stay here again for a couple of days on my next visit.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear SydneyBender
Grateful thanks for your comments regarding your recent stay at Holiday Inn Express Cape Town City Centre. It was pleasing to note your positive experience and we appreciate your feedback and comments and we hope to be of service to you in the near future.
Kind Regards
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cape Town City Centre

Address: 101 St. Georges Mall, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #56 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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