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“One of the best !” 5 of 5 stars
Review of Holiday Inn Express Cape Town City Centre

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Holiday Inn Express Cape Town City Centre
3.0 of 5 Hotel   |   101 St. Georges Mall, Cape Town Central 8001, South Africa   |  
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Ranked #57 of 103 Hotels in Cape Town Central
Oslo, Norway
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
“One of the best !”
5 of 5 stars Reviewed January 31, 2014

I was very happy when I checked in on this hotel . It was clean, had a great location to nearby bars and restaurants and fantastic friendly staff. I saw one of the latest reviewers said the breakfast buffet was pricy if not included in your rate !!?? Breakfast is always included in Holiday Inn Express hotels, so I wonder if this person has actually stayed here....
It is 15-20 minuttes walk down to the V&A Waterfront, where you find a varied selections of shops, bars and restaurants.
This is one of the top 3 Holiday Inn Express I have stayed in in the world , so I would recommended this place to every reader of Tripadvisor !

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, February 3, 2014
Dear N0rwegianTravellers
Thank you for your very complimentary review of our hotel. It is always reassuring to receive such a wonderful response from our guests. It is our aim to ensure that every one of our guests experiences a great and memorable stay. You are completely right, our Express Start Breakfast is complimentary to all our valued in-house guests that stay with us.
We look forward to welcoming you back to our hotel when you are next in Cape Town.
Kind Regards
Judy Coleman - General Manager
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356 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed January 27, 2014

Rooms were clean and comfortable, hotel is very central and easy to get anywhere in the city or surrounding areas. Also, very close to restaurants, etc. Only thing to note is that late at night restaurants are closed, and there are no food options in the hotel, so would reccomend stocking up on snacks as required. The real driving factor of the hotel though is the staff. A special thanks to them from our entire group. Guest 602

Room Tip: the higher the floor the better
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 29, 2014
Dear faisal2681
Many thanks for your great review of our hotel and it was pleasing to note that you enjoyed your stay as well as the surrounds of the hotel. It was especially gratifying to read your positive comments regarding our team members which many of our guests commend us for.
We hope to be of service to you in the near future.
Take care
Judy Coleman - General Manager
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Minneapolis
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

Nice hotel in the heart of Capetown, walking distance to the African market and many restaurants. Super friendly staff, clean and modern rooms. Breakfast buffet very good, though a bit pricey if it isn't included in your room rate. I didn't need parking but it might be a challenge for this location. Would definitely stay here again because of the awesome front desk staff.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear GWest777
Thank you so much for your recent review and your wonderful comments regarding our Front Desk staff.
As well as our ever-popular continental style selection, you can now enjoy scrambled eggs, sausages and baked beans plus delicious warm pastries and fresh coffee including espresso and cappuccino, all free to our valued in-house guests.
Your review will be shared with my entire team, as reinforcement to continue their efforts to make the Holiday Inn Express Cape Town City Centre a leader in excellence.
Kind Regards
Judy Coleman - General Manager
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Sydney
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 19, 2014

A nice pleasant place to stay that is in the heart of the city. During the holiday periods especially in December around 30th, the place was fully booked. Breakfast can be chaotic in trying to find a place to sit but is generally okay, the room I stayed in was fantastic and the bed and pillows were quite comfy. There is a nice deli/market type shop across from the hotel that sells a range of great goodies to eat. The staff at the holiday were friendly during my stay. Parking is limited, thus if you are going to hire or bring a car, make sure you get your car booking in early especially during the peak times. Will stay here again for a couple of days on my next visit.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear SydneyBender
Grateful thanks for your comments regarding your recent stay at Holiday Inn Express Cape Town City Centre. It was pleasing to note your positive experience and we appreciate your feedback and comments and we hope to be of service to you in the near future.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lusaka, Zambia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 13, 2014

The hotel is located centrally in Cape town which means you could get to most places on foot and see more. The room was a bit small but tidy and the bed was comfortable.
The TV was small and not well placed. The staff was not as friendly and helpful.
The buffet breakfast was very good and we had a great view from our room.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear ThaniMP
Grateful thanks for your comments regarding your stay at Holiday Inn Express Cape Town City Centre. We appreciate your feedback and comments; we have recently upgraded all our televisions in our rooms to 32" flat screen Samsung models. This project was completed in December 2013.
We hope to be of service to you in the near future so that you can experience our hotel again.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
70 reviews 70 reviews
70 hotel reviews
Reviews in 53 cities Reviews in 53 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed January 12, 2014

I tried to like this place, I really did. But overall, it lacked warmth, and even some of the basics one might expect from the HI Express brand.

In the room: Fairly large room, nice comfy bed with oodles of pillows. The TV however was small and completely across the other side of the room. My optometrist says my eyes aren't what they use to be, but certainly not this bad. Move the TV or get a larger one folks!

In the bathroom: Most memorable was the mold growing on the ceiling of the restroom. It's not well-ventilated and not surprising this is here. Astounding is the amount present and how no one has bothered to attend to it. Otherwise, fairy small, with a shower head/tub sufficient for cleaning needs; nothing exciting to see here.

In the restaurant: HI Express brand serves a hot/cold light breakfast buffet. This hotel has taken it up a notch and serves this plus a few other home-cooked entrees along with a good selection of teas and coffee. Indoor and outdoor seating made breakfast a bit more enjoyable. Definitely a high point to the stay. They partner with two nearby restaurants for direct billing as well.

In the area: Really centrally located in town. The area in front of the hotel is home to street vendors by day selling all the typical tourist goods (shirts, trinkets and such), along with several retail stores. While heavy police presence by day, It does get a bit shady at night - and I have a high tolerance for shady,

In the gym: There isn't one! Arggggh.

Overall - Just OK. A walk around the hotel neighborhood will reveal other options with far better amenities and comparable prices likely without some of the issues addressed above.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear dbcme
Thank you for staying with us and leaving a review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into and the necessary steps taken to ensure we continue to improve.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austria
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 11, 2014

Positives:
• Great location in the heart of Cape Town – right next to Long Street (bars and restaurants galore)
• Great shopping
• Very friendly staff
• The breakfast buffet is plentiful

Negatives:
• The service is incredibly inefficient. Don’t bother ringing down to reception for anything. They say they’ll do it and nothing happens till you physically go downstairs and plead for service.
• There’s always an excuse: ask for your coffee to be refilled, a full day later they explain that the coffee was sent up…to the wrong room. Ask for a cab to called…they tell you a cab came and it picked up the wrong person
• The room wasn’t really clean when I moved it.
• I don’t feel that it was value for money. I stayed for 4 nights in the first week of January (a last minute booking during a peak period). But for 110 Euros a night for a standard room, I would’ve liked a little more attention to detail.

  • Stayed January 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, January 25, 2014
Dear IrisJay
Thank you for your review you recently completed and at the outset I would like to offer our sincere apologies for the problems that you encountered with our hotel during your stay at our hotel.
Our aim is to provide all our guests with a seamless and memorable experience and regrettably this was not the case during your stay.
All of your comments, especially regarding the sub-standard service have been noted and the appropriate action will be taken to remedy the areas requiring improvement.
Once again thank you for your review and we look forward to being of service to you in the future.
Kind Regards
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cape Town City Centre

Address: 101 St. Georges Mall, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #57 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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