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“I couldn't think of a better place to stay!” 5 of 5 stars
Review of Holiday Inn Express Cape Town City Centre

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Holiday Inn Express Cape Town City Centre
3.0 of 5 Hotel   |   101 St. Georges Mall, Cape Town Central 8001, South Africa   |  
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Ranked #56 of 103 Hotels in Cape Town Central
melbourne
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“I couldn't think of a better place to stay!”
5 of 5 stars Reviewed November 21, 2013

I stayed in capetown for a week back in october, the room was clean and the staff were really warm and friendly. The staff were really approachable and helped out if there was anything that needed to be attended to quickly. The breakfast each morning was beautiful. excellent service, excellent staff =)

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, December 2, 2013
Dear Karry86

Thank you for your recent review of our hotel. I was pleased to learn of your great experience at our hotel, especially the comment relating to our team. Our location in Cape Town is a unique selling point with easy access to top tourist spots, malls and restaurants. We look forward to being of service to you in the future and again thank you for your patronage and great comments.

Kind Regards
Judy Coleman - General Manager
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Northampton, United Kingdom
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 12, 2013

You know that you will usually get a good experience with a Holiday Inn Express and this property is no exception. The inclusive breakfast was well up to standard.

My room was a little close to the elevators, which meant it was noisy at times, but not terrible.

The hotel is well located for walking out to take a look around, and for getting to the Convention Centre.

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, December 2, 2013
Dear MSJLambert

Grateful thanks for your recent review of our hotel.

My apologies for the location of your room near the elevators. I was pleased to note that all other aspects of your stay exceeded your expectations. Our location and proximity to the Cape Town International Convention Centre and many restaurants, coffee shops and tourist hotspots are unique features which many of our guests find appealing. We do hope to be of service to you in the future.

Kind Regards
Judy Coleman - General Manager
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San Antonio, Texas
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 22, 2013

The Holiday Inn Express Cape Town City Centre is a good, central, fairly-priced hotel in Cape Town. The rooms were clean and well-apportioned. We had a good view of Table Mountain from our room on the top (15th) floor. Breakfast was free and tasty. The staff was welcoming and helpful. Guests are allocated 100 MB of free wi-fi usage per device per day. The parking lot is small and not the easiest to find when you arrive for the first time (hint: you'll need to drive up St. George's Mall to access it). There are tons of restaurants and shopping opportunities within easy walking distance of the hotel. All and all, we'd be happy to stay here again, although it would be better if the hotel would offer unlimited free wi-fi access.

Room Tip: Ask for a room on a high floor (the 15th floor would be best), facing Table Mountain.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, November 1, 2013
Dear cal776

Many thanks for your positive review of our Hotel. We are pleased to see that our facilities met with your travel requirements and certainly do look forward to welcoming you back to the Hotel in the near future. Your feedback will definitely be circulated to our Team.

Kind Regards

Judy Coleman - General Manager
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Johannesburg, South Africa
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 18, 2013

I've stayed at this hotel before and it was pretty average, basically you expect the same at any other Holiday Inn around the globe. However in the past i didnt have a vehicle to park as i used a cab to get to the hotel. It is a major hassle to get a parking spot at the hotel or even find the entrance. It took the hotel staff 40 minutes to get teh access tag for entering the parking which is very narrow, Big vehicles will not be able to park here. eg SUV.

There is complimentary wifi of 100MB per day which is good and the hotel is probably worth the buck but if you intend to park your car here i would opt fpr another hotel.

Room Tip: Lower floors are better, lifts take forver to reach you, plus minus 5 minutes waiting time.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, November 1, 2013
Dear yugz24

Thank you for taking the time to write about your recent stay at our Hotel.
I am glad to read that you found the Wi-Fi to be fast. We have recently up-graded our service on offer to guests from 30mb Free to 100mb Free per device per day.

My apologies for the inconvenience caused by the parking, being in City Centre were parking is minimal we have rented parking bays in buildings surrounding the hotel in order to try and accommodate our guests with safe parking for their vehicle.

We know you have many choices when it comes to lodging and we do hope that you will continue to make us of the Holiday Inn Express for your travel needs.
Kindest regards
Judy Coleman - General Manager
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durban
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 10, 2013

We stayed at The Holiday Inn Express as we have stayed here before and found the location to be ideal for exploring the Cape CBD. Staff are always extremely helpful and friendly and you can tell that they really enjoy working there. Before we booked in we were staying at another hotel in Cape and then going down to Plettenberg Bay for a few days so we enquired with HIE if we could leave our suitcases at the Hotel until we checked in. The Manager was very helpful and said that we could do so. Its a really good hotel, if youre staying for longer than a few days I think one could get fed up with the breakfasts tho, and there is practically no wardrobe space at all. We atually found it easier to live out of our suitcases. Im sure the HIE is best suited for a business traveller but its a lovely small hotel and I will be back. Keep up the good work:-)

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, November 1, 2013
Dear emmadurban

Many thanks for your recent review on our Hotel. It is our goal to consistently provide superior service and accommodations and your feedback is very important to us. Thank you for your positive feedback regarding our convenient location as well as comfortable facilities and friendly staff.

I was pleased to read that we assisted you with your request for the storage of your luggage.

We know you have many choices when it comes to Lodging and we certainly hope that you will continue to make use of the Holiday Inn Express Brand

Kind Regards
Judy Coleman - General Manager
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Kuala Lumpur, Malaysia
Top Contributor
108 reviews 108 reviews
62 hotel reviews
Reviews in 44 cities Reviews in 44 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed September 24, 2013

This to me is the worst hotel in Cape Town. The porter staff are friendly enough until you make the mistake of trying to check in. Even though I am an IHG Platinum member, they make the guest pay for wifi for any more than one device. After 15 minutes of trying to find me a room, the room key I was given was already occupied. Certainly a surprise trying to get into the room while there was already another guest in the room. After another 15 minutes in reception I received another room key which was not already occupied this time. The rooms are adequate but the lighting is inadequate for any reading or working in the room. If you are hungry, there is no room service apart from dialling out to some delivery food place from nearby. On the 8th floor, you can also clearly hear the elevator going up and down. Even thought it was cheap, it was lousy value for money, stressful, and I will definitely not stay here again.

Room Tip: Check there isnt someone already in the room you have been given.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, September 30, 2013
Dear roryjdoyle

Thank you for review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention again and again apologise for any inconvenience you may have experienced. As I explained when I met with you on the morning of your departure this unfortunate incident is not a true reflection of the standard of this hotel and as such the charge for your accommodation was reversed and the refund credited to your card upon your checkout from the hotel.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcome any opportunity to improve.

I hope that we have the oppertunity to welcome you back to our hotel in the future.

Kind Regards
Judy Coleman
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Durban
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

I am a fan of the HIE chain, as it fits my requirements so well - no fuss, no frills, not people following you around... just what you ask for - clean, bed, breakfast - and friendly, helpful staff.

Our trip for the weekend to Cape Town was no exception. The staff were organised, knowledgeable and friendly. Room was clean and neat, with all the required bits and pieces - soap, shampoo, kettle, TV, Wifi, hair dryer etc. Beds were nice and firm, with clean sheets and a selection of pillows. The shower was able to accommodate my 2m of height too.

All-in-all, a great place to stay. I would recommend it to anyone who does not want to waste precious time and money of those "extras" that come with other hotels. Simple and effective. Thanks.

Room Tip: With central placement in the city, the views from all the sides are picturesque... I'd suggest...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, September 30, 2013
Dear sarlacii
Thank you for your great review of our hotel. I was pleased to read of your great experience and that you found our hotel convenient and well located.
We look forward to welcoming you back to our hotel in the future.
Thank you
Judy Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cape Town City Centre

Address: 101 St. Georges Mall, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #56 of 103 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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