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“Fantastic hotel and staff” 5 of 5 stars
Review of The Twelve Apostles Hotel and Spa

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The Twelve Apostles Hotel and Spa
5.0 of 5 Hotel   |   Victoria Road, Camps Bay 8000, South Africa   |  
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Hotel amenities
Ranked #2 of 12 Hotels in Camps Bay
Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic hotel and staff”
5 of 5 stars Reviewed April 2, 2013

As I was going to propose to my girlfriend I thought that this hotel would be good. I had very high expectations after staying in several 5-stars hotel, and it was absolutely outstanding.
The staff pulled out all stops when they got to know my plan and made the stay exceptional good. They made the room fantastic and gave us a great in-room-dining.
We will definitely be back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 7, 2013
Dear Trip Advisor Reviewer

Congratulations on your recent engagement! We are delighted to have been a part of your very special memories.

Thank you for choosing The Twelve Apostles Hotel and Spa as your destination of choice, and sharing your experience with us and fellow-travelers.

Also remember that there are other properties in the Red Carnation Family, these are Bushman’s Kloof and The Oyster Box.

Thank you again for choosing to stay at the Twelve Apostles Hotel and Spa. We look forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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Philadelphia
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 1, 2013

I was lucky to have the opportunity to stay at this great property for four nights in March 2013. This LHW boutique five star property is located along the coast just underneath it's namesake Twelve Apostles range of Table Mountain.
This luxury property is just the place to relax and enjoy all that Cape Town has to offer and is rated the number one property in Cape Town.

Many of the 70 rooms and suites have stunning ocean or Table Mountain views. The rooms are varied in size and style and views but even the classic rooms are well appointed. The small but lovely bathroom came with great products including bath salts and large towels. All categories of rooms come with 2 sets of robes - the classic Turkish and my preference, the cotton kimono.

The dining venues have beautiful view. Even if you don't stay at the hotel, a stop at the Leopard Bar for sunset drinks is a must do in Cape Town. Dining options are varied and delicious and the breakfast buffet is outstanding including fresh oysters and sparkling wine and dining on the outside terrace with the ocean and Lion’s Head views is a perfect way to stay the day.

Service at the hotel is outstanding and very personalized. There are two pools - one in the rocks with Table Mountain in the back and the other on the Atlantic Ocean. The resort has a small but great spa with hot and cold plunge pools and a salt-water floatation tank. They also have a private cinema room that shows films and can be reserved for a group.

It's a great honeymoon spot perfect for romance. There are even two hidden gazebos for private treatments or a catered picnic. There are very nice venues for small or large events and we had the opportunity to experience a great dinner in one. Food and service is great.

Unless on a strict budget, avoid the classic rooms as they are small and dark since they face a rock wall. But if you choose the classic, the rooms is still only steps from great views from anywhere in the hotel.

The hotel is located outside of Cape Town and the taxi ride depending on the time of day (it's a 2 lane coastal road) can be expensive ($30). However, Camps Bay is close by with shops and a lively nightlife.

I can highly recommend this wonderful unique property for a memorable stay in South Africa!

Room Tip: Worth it to do more than a classic room to get a great Ocean or Mountain view.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Thank you on behalf of each and every member of my team here for your detailed review of your recent stay at The Twelve Apostles Hotel and Spa.

It is the fantastic team that I am lucky to have here that makes The Twelve Apostles Hotel and Spa a very special place to work and for our guests to stay in. All of the team here always tries their hardest to anticipate our guest’s needs. I have passed on your very kind words to them and I hope they we will have the chance to meet your expectations again in the very near future.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

Warm regards,

Horst W. Frehse
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle upon tyne
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

Service in restaurant and bar very slow - parties split up at breakfast as unable to sit at one table, repeatedly having to ask for tea/coffee/toast as they forget! Rooms not next to each other as a family either - on two separate floors in spite of being booked for 10 months! Rooms love and view and faculties fab. Lo g way out from anything no shops or restaurants near by but shuttle service available.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Thank you for taking the time to post your review of The Twelve Apostles Hotel and Spa on Tripadvisor. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide.

Naturally I was very disappointed to learn of your comments, particularly as we receive so much positive feedback about the hotel and we are sorry that you did not experience our usual high standards.

Please rest assured that we have taken your comments on board and will be reviewing service in the areas that you have highlighted to ensure that your experience was a most unfortunate once off and that other guests do not encounter similar situations in future.

Thank you for bringing these matters to my attention, we truly value your feedback

Warm Regards,

Horst W. Frehse
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 29, 2013

We stayed recently at the Twelve Apostles Hotel as part of a Lion World Tours package to Cape Town and Madikwe Safari Park. My husband and I both agree that this stately hotel, situated on the ocean front at Camps Bay, is one of the best hotels we have stayed at, and we travel a lot. From the moment we walked into the lobby and were offered a glass of cold sparkling wine we knew we had chosen wisely. The staff at the hotel are professional, friendly, enthusiastic, courteous and quite clearly proud to be working for the Red Carnation chain. The level of service was better than we have ever experienced. We were always greeted by name by the staff at all levels and nothing was too much trouble for “their guests”. The hotel itself is an illustration of dignity and grace, the location is amazing, the facilities (including the very professional spa) are excellent. Our room was tastefully furnished and opened onto a private patio in a lovely garden setting. Internet service at the hotel was fast. The complimentary shuttle into Cape Town proper was very convenient. We enjoyed fine dining and fine service at breakfast each morning in the Azure Restaurant and again at dinner. We loved sipping cocktails in the Leopard Bar in the evening watching the sunset and listening to live music. It is a beautiful hotel in a beautiful part of the world.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 7, 2013
Dear Trip Advisor Reviewer

Thank you for your lovely review following you recent stay with us at The Twelve Apostles Hotel and Spa.

We have a very dedicated team of people who work incredibly hard and who take great pride in consistently offering an exceptional experience to our guests.

I have passed your praise to the whole team, who were equally delighted to hear it. It is always wonderful to hear such positive feedback, and it motivates us to work even harder when our high level of service is acknowledged.

I do hope we will have the pleasure of welcoming you back to The Twelve Apostles Hotel and Spa in the not too distant future and please do not hesitate to contact us if we can be of assistance with any future bookings.

Warm Regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitte-le-woods
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 28, 2013 via mobile

I visit the hotel / Leopard bar on Sunday 21st March - we sat outside and watched the sunset. The staff were very attentive and were great in recommending wines & cocktails. I had a Pom Pom Martini to start with and it was amazing!

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer,

We are delighted to receive a review from you indicating the enjoyable time you had at The Twelve Apostles Hotel and Spa.

There is indeed no better spot than the Twelve Apostles Hotel to enjoy fresh oysters and sparkling wine while you are overlooking the crashing waves of the Atlantic Ocean.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

The team at The Twelve Apostles looks forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hamburg, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 24, 2013

Highly recomended. Stayed 4 nights and received excellent service. The views are spectacular, the accomodations quite comfortable. We had a room at the back with no view however within a few steps we were looking at exceptional scenes of mountains and oceans.
The staff were very friendly from the time we checked in and got a tour of the facilties to the final day when we had to leave. Would have loved to stay longer but time ran out.

Room Tip: if possible get a room with a view of the ocean.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 7, 2013
Dear Trip Advisor Reviewer

Thank you for taking the time to leave your very kind words following your stay at The Twelve Apostles Hotel and Spa.

I was very happy that we met your expectations and have passed on your kind words to the team who makes this all happen.

Similar care is taken at our sister properties, Bushman’s Kloof and The Oyster Box, which form part of the wider Red Carnation Family – therefore, please consider including these in your traveling itinerary in the future.

Thank you again for staying with us, we look forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muizenberg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

Thank you to the 12 A and wedding co-ordinator, Stephanie Hall, for hosting our wedding on the 3rd of the 3rd 2013! Their operation is slick and professional, Stephanie is very helpful and approachable and a great organizer, the views are impossible to match and the whole wedding experience left us thrilled! Thank u 12A and keep up the outstanding work xx

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Congratulations once again on your recent marriage! We feel extremely privileged to have been part of your very special memories.

Thank you for choosing The Twelve Apostles Hotel and Spa to celebrate such a special occasion.

We have a very dedicated team of people who work incredibly hard and who take great pride in consistently offering an exceptional experience to our guests. I am overjoyed that our team took good care of you whilst here and that Stephanie Hall, our personal wedding co-ordinator, had such a positive impact on your stay with us. Stephanie epitomises the service values and ethics we strive to uphold and I will make sure that this is shared with her at our next employee appreciation party.

I do hope we will have the pleasure of welcoming you back to The Twelve Apostles Hotel and Spa on many future anniversaries.

Warm Regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Twelve Apostles Hotel and Spa

Address: Victoria Road, Camps Bay 8000, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Camps Bay
#2 Romantic Hotel in Camps Bay
#2 Luxury Hotel in Camps Bay
#2 Family Hotel in Camps Bay
#2 Spa Hotel in Camps Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Twelve Apostles Hotel and Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled between the staggering 12 Apostles Mountain Range and the Atlantic Ocean, the uniquely located and luxurious Twelve Apostles Hotel & Spa offers the ultimate escape to relax and be pampered, while indulging in stunning beauty, discreet service and extraordinary charm. Within 10 minutes of the best beaches and 15 minutes from the waterfront. A proud member of The Leading Small Hotels of the World. ... more   less 
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Also Known As:
The Twelve Apostles Hotel Camps Bay
The 12 Apostles Hotel And Spa
Twelve Apostles Hotel
The Twelve Apostles Hotel And Spa Camps Bay, Cape Town, South Africa

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