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“Great small-ish hotel near Camps Bay” 4 of 5 stars
Review of The Twelve Apostles Hotel and Spa

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The Twelve Apostles Hotel and Spa
5.0 of 5 Hotel   |   Victoria Road, Camps Bay 8000, South Africa   |  
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4 nights for 3
Ranked #4 of 13 Hotels in Camps Bay
Oxford, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great small-ish hotel near Camps Bay”
4 of 5 stars Reviewed March 4, 2013

My wife and I stayed at the 12 Apostles just before Christmas 2012. We were upgraded to a suite, which was great. The staff were excellent, and managed to get us reservations at all the best restaurants in Cape Town. We used the helicopter shuttle to the Waterfront, which was excellent fun !

The location of the hotel is really excellent, just below the mountain and much nicer that the Waterfront, which is rather too chaotic for us. Camps Bay is a short drive away.
The hotel itself is a quite small, though not too small. The bar is great, though the Azure restaurant was OK, not fantastic. The two pools could be bigger, but no big problem. Lovely place, would recommend.

Room Tip: I'd face the mountain rather than the sea
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 10, 2013
Dear Trip Advisor Reviewer

We are delighted to receive a review from you indicating the enjoyable time you had at The Twelve Apostles Hotel and Spa.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

The team at The Twelve Apostles looks forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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Pittsburgh
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 3, 2013

Excellent from check in with Kristen who had hot tea waiting in the room for my sick wife to private day trips and dinners planned by Masood Sadulla . These two staff members went above and beyond. Wonderful attentive and delightful! Will come again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 7, 2013
Dear Trip Advisor Reviewer,

“Exceptional” – what an accolade?

Thank you for your lovely review following you stay with us at The Twelve Apostles Hotel and Spa. It is very rewarding to hear that we exceeded your expectations.

We have a very dedicated team of people who works incredibly hard and who takes great pride in consistently offering an exceptional experience to our guests. I am overjoyed that our team took such good care of you and that Kirsten Fuchs and Masood Sadulla had such a positive impact on your stay with us.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

The team at The Twelve Apostles looks forward to your next visit.

Warm Regards,

Horst W. Frehse
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin Ireland
1 review
5 of 5 stars Reviewed March 2, 2013

We cannot say enough about the Twelve Apostles to do it justice. It is a wonderful hotel, the staff are amazing, they cannot do enough for you to make your visit truly memorable. There is a "small hotel" atmosphere due mainly to the friendlyness of all staff. It is impecably clean, very quiet and comfortable. A sundowner on the terrace before dinner is to be recommended, but get there early as it is the smaller terrace and all the tables can be taken! The food is excellent both in the main dining room and the cafe. Breakfast on the bigger terrace is a delight as are the views of the sea and Camps Bay. The wine list is also excellent and the sommelier is very helpful. We would recommend the 12A to anyone, particularly as a base to explore Cape Town the the Cape region. There is so much to see and do!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, September 7, 2013
Dear Trip Advisor Reviewer

Thank you on behalf of each and every member of my team here for your detailed review of your recent experience at The Twelve Apostles Hotel and Spa.

I am very pleased that you recognised our high level of service. We have a very passionate and dedicated team who work consistently hard to make sure each and every guest has a memorable stay with us. It is most rewarding to read that you did.

Similar care is taken at our sister properties, Bushman’s Kloof and The Oyster Box, which form part of the wider Red Carnation Family – therefore, please consider including these in your travelling itinerary in the future.

Thank you again for staying with us and for allowing us to be part of your very special memories. We are looking forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnetka, Illinois
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 28, 2013 via mobile

Just finished a 4 night stay here. Overall, this hotel is excellent. It has a fantastic staff that is keen to serve any request you might have. The views of the sea and Camps Bay are nothing short of spectacular. The rooms are spacious and well appointed making it easy to relax and let the days go by.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 26, 2013

Whilst I have not stayed at this hotel I was lucky enough to attend a wedding there 3 years ago and was so impressed by the views, service and food I felt I had to return this year during a recent holiday to Cape Town, I first visited for coffee and sat overlooking the sea, the sun was shining the coffee
was lovely and the staff were very helpful.
Myself, husband and 2 friends returned on the 14th of February for lunch, we sat on the balcony of the cafe and we could see the sea, the mountains, lots of trees and the helicopter landing and taking off, a most brilliant atmosphere, the choice of food was good and the food itself was superb, excellent value for money.Our last meal in Cape Town will be remembered for a long time.
The Twelve Apostles is a must for anyone visiting Cape Town.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

My husband and I stayed here during our 3 day visit to Capetown. We arrived late at night and were immediately greeted by the most helpful staff and that was the experience for the remainder of the stay. Beautiful location. Would recommend highly and if we are lucky enough to make it back to Cape Town this would be the only place for our stay.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Thank you for sharing your experiences at The Twelve Apostles Hotel and Spa with us and other travelers. Our staff takes great pride in seeing that our guests’ needs are met, and are therefore delighted that you had such an enjoyable time.

Similar care is taken at our sister properties, Bushman’s Kloof and The Oyster Box, which form part of the wider Red Carnation Family – therefore, please consider including these in your traveling itinerary in the future.

Thank you again for staying with us, we look forward to your next visit.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
France
Level Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed February 23, 2013

Perhaps we expected too much but this is a 5 star hotel which we thought had a prime location.
We had booked a sea view room & perhaps this was a mistake. The noise from the road is continuous & the soundproofing not good. Trying to sit on our terrace & enjoy the view was also not pleasant. In addition 2 nights of weddings with very noisy guests going on till 2.00pm did not help.The room itself looked tired & in need of some refurbishment & the air conditioning was not reliable requiring several staff & several attempts before it was sorted. There were profuse apologies for this but no recompense in any way.
The food in both restaurants was good & no complaints with the choice for breakfast.
The majority of staff were also extremely pleasant & helpful.
Overall disappointed.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Thank you very much for taking the time to provide us with feedback regarding your recent stay at The Twelve Apostles Hotel and Spa

Through your valuable feedback we will be able to consider future enhancements and fulfil our service philosophy of “no request too large, no detail too small”. It is our full intention to exceed your expectations and we greatly appreciate your help in achieving this goal.

Thank you for bringing these matters to my attention, since it is often only when guests highlight issues that we can take whatever remedial action may be necessary to prevent a similar situation spoiling a stay for another guest.

I am very sorry that you have been left with a poor impression of the hotel but I do hope that you will reconsider your decision about returning. I very much hope that you will provide us with an opportunity to restore your faith in The Twelve Apostles, please let me know should you would like to return and I will be delighted to personally take care of the reservation for you.

Warm regards,

Horst W. Frehse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Twelve Apostles Hotel and Spa

Address: Victoria Road, Camps Bay 8000, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Camps Bay
#2 Family Hotel in Camps Bay
#2 Romantic Hotel in Camps Bay
#4 Luxury Hotel in Camps Bay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Twelve Apostles Hotel and Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled between the staggering 12 Apostles Mountain Range and the Atlantic Ocean, the uniquely located and luxurious Twelve Apostles Hotel & Spa offers the ultimate escape to relax and be pampered, while indulging in stunning beauty, discreet service and extraordinary charm. Within 10 minutes of the best beaches and 15 minutes from the waterfront. A proud member of The Leading Small Hotels of the World. ... more   less 
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Also Known As:
The Twelve Apostles Hotel Camps Bay
The 12 Apostles Hotel And Spa
Twelve Apostles Hotel
The Twelve Apostles Hotel And Spa Camps Bay, Cape Town, South Africa

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