We stayed for two nights at the start of our trip to SA. Arrived straight from the airport and our overnight flight and the staff could not have been more helpful and accommodating. We were upgraded to an ocean front suite which was extremely comfortable and was big enough for the four of us to the extent that the children were given a bed each instead of them both going on the sleeper couch. Plus they got the room ready for us early which was much appreciated after a long flight.
Whilst the decor is a bit too fussy for my taste all the common areas are comfortable. We ate in Azure ,again it was a little ' fussy' ( husband nearly not allowed in for inappropriate footwear) but the food was incredible ( try the springbok) . The pools are a little small but are adequate for what you need. The Leopard bar was a great place for cocktails as the sun went down. I had a treatment at the spa and it was really good ( again allowing for the slightly strange decor).
What however makes this place stand out is the service. Our children were treated like royalty and as all parents know if they are happy that is half the battle. They loved the cinema room and the popcorn and were not made to feel a nuisance anywhere.
The test of a hotel is whether or not you would come back and yes we would

After a wonderful week playing golf with friends in Knysna, we arrived, just a little tired, after a 7 hour drive at the 12 Apostles. We were immediately made welcome and throughout our stay found the staff to be highly professional and attentive without being too fussy.

The facilities are amazing! What a location ... can there be any better? Mountains on one side, or sea the other! What a choice. Having lunch in Azure restaurant, or sitting on the terrace of the Leopard's Bar watching the sunset ... they say the next port of call is South America!

Would we stay there again? Without doubt!

We spent 4nights for our 35th anniversary and what a treat. From the moment you step into this hotel, you feel welcome and at home.
The staff are exceptionally kind and friendly and nothing is too much trouble. After the first day they even knew our names. We received a special "to die for'' chocolate cake for our celebration.The winesteward, Brian, gave a winetasting on the Tuesday evening and was so knowledgeable about Cape wines. we really larnt a lot from him!
All the public areas are exquisite with so much attention to detail and relaxation.
The Azure Restaurant and balcony has beautiful views over the ocean, with Lion's Head and the Twelve Apostels as backdrop-stunning. The food was excellent!! We dined there twice-try the fish or pork belly! Breakfast is served here as well and there was no limit to what was on offer, even oysters and champaigne!!
The Leopard Bar was our favourite. It has a relaxing atmosphere where you can curl up on a sofa, read, chat, have drinks and be spoilt with snacks, nibbles, even kids are welcome. It really has a homely feel.
The pool and terrace adjacent to the restaurant also overlooks the Atlantic and is heated. The Rockpool was my favourite, built next to the Cafe. It was warm even though it wasn't heated and is almost like a jacuzzi in the mountains!
Our room and bathroom was beautiful and clean, with all the finer touches of the Red Carnation group. However, we would have prefered a bigger room (ours was 33sqm) and we could not use our patio , because it was always wet due to a sprayer system from the garden.
All-in all it was a fantasic experience and a huge spoil.

This was a hideous experience. We stayed for the night before my partner flew back to UK as a treat, OK, she has wheat intolerance. I know that's a nuisance, but a hotel of this calibre should be able to cope with such difficult concepts as "no dairy please" and "Does this dish contain wheat". Major dramas as dish after dish came from the kitchen only to be found to have "some flour..but not much"..or "I'm not really sure, I'd better ask again."
What appalled me was the attitude of Restaurant Manage who clarely thought we were just being difficult.

The Leopard Bar is dirty and busy. The staff here are charming and helpful but the whole experience is pressurized and generally uncultured. Whatever makes this place think it's still a top hotel?

This is my 5th in a row bad experience of the 12 Apostles.
End.
Finito.
Goodbye.
Adios.