Outstanding service that matches your own style - we love friendly, personal service (which we got) - but we also observed the staff giving outstanding more formal service too. The location is great, away from the hub-bub of the city, but still only 15 minutes away from most places you would like to see in the area. The restaurant is top-draw, with excellent food and wine, and attentive waiting staff. The hotel layout takes a little getting used to (it is very compact), but this means that if you forget something it is only a quick walk to your room. Our only minor gripe would be that the rooms could be slightly larger - but the bed was amazingly comfortable and the bathroom was great too...

For us this was a trip of a life time, big celebrations, after leaving the best game lodge ever in Sabi sabi, Leopard Hills we did not know what to expect. From the moment you reach this magical property a sincere warm friendly greeting was given by everyone. If ever there was 10 stars to be awarded this hotel has it. Not only was every expectation met and exceeded but it has the wow factor. The location is stunning but it is the attention to detail and the staff who make it so special, front of house and behind the scenes. The breakfast is a gourmets dream, champagne oysters, everything you can imagine from a top class hotel, there is a shuttle bus to Camps bay and theV & A waterfront so you dont feel isolated. I seriously believe that this hotel could set up a training school to coach all other 5 star hotels how to run an amazing place. I am sure they have a smile school. A special mention must go to Dale Scholtz whose energy tires me out. Nothing is too much trouble, arranges flights, golf days trips always there to help. It was also unfortunate i was taken ill one evening with a reaction to tablets, which meant a visit to the Chris Barnard Hospital, a car was ready within 5 mins, a doctor was arranged to meet us at the hopital and the care was 2nd to none. Need i say more. you are in safe, professional and very proud hands at this hotel. Thanks so much for making our holiday very very special. Tricia and Phil Lewis

We did not stay at the hotel, but we took the recommendation of several friends to come to The Twelve Apostles' Leopard Bar for sunset drinks. The view and romance factor was off the charts. We were lucky to get a table out on the terrace, and my vanilla/passionfruit cosmopolitan was voted the best drink in our group. The staff were all very friendly, and we received spectacular service even though we were walk-ins and were not hotel guests. Cheers!!

Yes, it is expensive but the cost will fade long before the memory of quite the most perfect hotel for service and attention to detail. Trivial but they even have a choice of power sockets so you do not need an adaptor. Strike 'trivial' it just goes to show that this management go the extra mile to delight their guests. If you can...go there for a very special experience not easily matched by far grander hotels that just rely on their name and location. By the way, its a great location too! The Twelve Apostles is truly one of the great hotels of the World!