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On Victoria Terrace

Camps Bay
Condo/Apartment – 
3 Bedrooms, 3 Bathrooms, Sleeps 6

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Reviews from our community

Daniel M
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Didn't live up to it”
2 of 5 stars Reviewed April 13, 2014 for a stay in March 2014
person found this review helpful

A great location but that is where it ends.

A couple things "ruined" the experience:

- price advertised on web was not what we ultimately paid
- massive construction happening right next door, no mention of this from rental agent, yet they are happy to charge full price
- very poor in welcoming on arrival. As South African's we sorted it out -know Cape Town and we speak English. Not sure how foreigners would cope.
- Mosquitos in garage decimated us

Great property, great location, poorly managed!

5 of 5 stars How easy was it to book the property? 2 of 5 stars How helpful were the directions to the property?
2 of 5 stars How easy was key pickup/access to the property? 5 of 5 stars Overall condition of the property
5 of 5 stars Bedding & mattresses 5 of 5 stars Kitchen & utensils
5 of 5 stars Bathroom cleanliness 5 of 5 stars Other facilities & amenities
2 of 5 stars Service
Liked best: Location
Liked least: Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 13, 2014
Dear Daniel,

Thank you for taking the time to review On Victoria Terrace and bringing to our attention aspects of your stay which were unsatisfactory. We take great pride in our level of service and this is certainly not the kind of experience we had hoped for you to have.

After discussions with your booking agent, it came to light that they did not convey our notification on to you regarding the construction next door to the property. I have mailed you the booking agent’s full response addressing the issues you raised and offer of compensation for the inconvenience caused.

Thank you again for your feedback and I do hope that you we will have the opportunity to welcome you back in the not too distant future.


Kerry de Kock
Sales Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Capsol G
27 214389644
Speaks English, German
Listed since : Apr 2010
Response Rate: 75 %
Response Time: Within a day
Calendar Updated: 17 days ago
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